Thomas Cook

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Thomas Cook was a holiday company and airline. Thomas Cook went into compulsory liquidation on 23rd September 2019 and ceased trading.

Thomas Cook Contact Numbers

Thomas Cook Opening Hours
Thomas Cook Make a Payment Mon-Fri 9 am–7pm
Saturday 9am–1pm
Customer Service Mon-Fri 9 am–7pm
Saturday 9am–1pm
Check-In Mon-Fri 9 am–7pm
Saturday 9am–1pm
Baggage Allowance Mon-Fri 9 am–7pm
Saturday 9am–1pm
Flights/Holidays Mon-Fri 9 am–7pm
Saturday 9am-1pm
Other Services Mon-Fri 9 am–7pm
Saturday 9am–1pm
Thomas Cook Free Phone Number Mon-Fri 9 am–7pm
Saturday 9am–1pm

Thomas Cook Make a Payment

If you’d like to make a payment on a Thomas Cook Holiday you have purchased you can phone the number above. When you call this number you will need details of your booking so you can ensure you’re making payment off of the right booking. You will also need a valid card to make your payment over the phone. If you’d prefer to make a payment online or in-store, the customer advisor will be able to explain the best way to do this when you call.

Customer Services

You can contact the Thomas Cook customer services helpline if you would like to book a holiday with Thomas Cook, you would like to make a complaint about Thomas Cook, you would like to cancel your Thomas Cook booking, you would like to change the name on a Thomas Cook booking, you would like to apply for a job at Thomas Cook, you work at Thomas Cook and need to contact HR, you would like to make a seat reservation with your booking, you would like to upgrade your booking, you want to inquire about baggage allowances, you want more information about Thomas Cook destinations, you want to change the time or date of your booking, you need to book some special assistance for when you travel, you have forgotten your login details and therefore cannot manage your bookings, you are struggling to check-in online for your flight or you want to locate your nearest Thomas Cook travel agents. For any of these things please call the helpline.

Thomas Cook Phone Number 0800

You can contact Thomas Cook by calling the free phone number on 0800 107 5620. Thomas Cook will be able to provide special assistance and you will not have to worry about extra charges for your phone call.


To check-in online, you will need to go to the Thomas Cook website and log in using your flight reference number and password. Once you are logged into your account, you can select to ‘manage my booking’ here, you will have the option of checking into your flight. You can simply follow the steps to do so. Please note that you will only be able to check-in for your flight once check-in is open (you will receive an email when it is). Thomas Cook check-in for regular passengers will open 24 hours before your flight departs and will close 2 hours before. You will be able to pre-select your seats when checking in. Checking in online requires you to print your boarding passes prior to arriving at the airport, where you can proceed straight to security if you do not have any baggage to check into the hold. Don’t panic if you don’t have the means to check-in online, you can still check in regularly at the desk when you arrive at the airport. This will open three hours before your flight is due to depart. If you’re struggling with check-in or you need help please call the number.

Baggage Allowance

Hand Baggage allowance on all flights is a complimentary 6 kilos per person and 10 kilos if you are travelling in a premium class. Check-in baggage allowances differ depending on whether you have a standard package, a long haul flight or again, are travelling in premium. The standard baggage allowance for hold baggage is 15 kilos, with an extra 10 kilos available for purchase.  Charges will apply to any additional baggage wanting to be added above the allowance, as well as if the bag is found to be overweight at check-in. To find out more please call the number.


Thomas Cook is a major airline based in the UK that provides flights and package holiday deals to its customers. If you would like to book a holiday with Thomas Cook, the best way to do this is to visit their website and check out all that they have to offer. Thomas Cook fly to a number of different destinations both in Europe and outside of. Popular destinations outside of Europe include the Maldives, the Caribbean, Bahamas, Bali, Sri Lanka and Dubai. For a list of top destinations from A-Z, please either call for further information or visit the website. Once you have chosen where you would like to fly to (Thomas Cook will offer both package holidays or just flights), you can follow the quick and easy booking process by choosing your departure airport, putting in your destination, stating the number of passengers and the day that you would like to fly. Thomas Cook will then bring up your flight time options. Sometimes, if your search is too specific, you may be offered alternative flights if there are not any available on your chosen day of travel. By ticking the ‘i’m flexible’ box, you will bring up different flights over a range of different dates (close to your chosen one). Once you have decided on the flight times you would like, you can proceed to payment where you will be able to book either your flights or holiday using a debit or credit card. Once the flights are booked, you will receive a confirmation email, stating your flight reference number. It is important that you keep hold of this.

Whether you are looking for a luxury, romantic getaway for two or a fun-filled family adventure, there are plenty of holidays to choose from at Thomas Cook. Don’t forget to also check the homepage for both summer and winter travel deals. If you would like further advice, you can visit your local Thomas Cook travel agency. Please call to locate the closest one in your area.

Other Services

You can book your seat in advance with Thomas Cook and add it to your booking at any time before your flight’s departure. This is especially recommended if you are travelling with small children or in big groups of people that want to sit together during the flight. You can also book seats with extra legroom if you prefer. The cost for pre-booking your seats begins at £10 one way. Special assistance seating is also available to the likes of unaccompanied minors and disabled/immobile people.

You can buy currency from Thomas Cook in their stores which is available to reserve online and then collect on a day that is convenient for you. Alternatively, you can order your currency online and select to have it delivered to your address. Thomas Cook Money has an extremely competitive exchange rate and has been changing currency for 170 years. If you have ordered currency online and it has not been delivered on time, please call.

You can cancel your booking the same way you would check-in for your flight, by logging into your account using your flight number and password. You will then need to complete a request form confirming complete cancellation of your booking. Please note that all Thomas Cook booking are 100% non-refundable – claims can be made through your holiday insurance but this is a separate matter.

Name, time and date changes of your bookings are changeable but can only be done by contacting Thomas Cook by phone. Charges do apply and will depend on the extent that you want to change your booking.

You can both give and receive gift cards from Thomas Cook for different amounts. If you have received a gift card, you will get the most out of it by registering it in the gift cards section of the Thomas Cook website, which will also mean that it is protected. You can log in to top up your gift card or check the balance at any time. Your gift card can be used across all Thomas Cook services, please call if you are experiencing any issues.

Thomas Cook Head Office Address

Head Office Address
Thomas Cook Thomas Cook Group plc
3rd Floor, South Building
200 Aldersgate