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020 8834 5050

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Starbucks is a popular internal coffee chain, with outlets around the UK. If you are unhappy with a visit to Starbucks, call their customer service team.

Starbucks Contact Numbers

Department Opening Hours
Customer Service Monday – Friday 8:30 – 5:30
Menu Monday – Friday 8:30 – 5:30
Christmas Menu Monday – Friday 8:30 – 5:30
Gift Cards/Vouchers Monday – Friday 8:30 – 5:30
Starbucks Rewards Monday – Friday 8:30 – 5:30
Complaints Monday – Friday 8:30 – 5:30

Customer Service

If you have a question about a Starbucks outlet, menu item or product, you may wish to speak to the customer service department. You can use this number whether you wish to give positive feedback, simply comment or even to make a complaint. When you call, you’ll hear an automated welcome message, which will thank you for calling Starbucks coffee club. From there, you’ll need to press 1 to speak to the customer care team. There are other menu options available: press 2 if your query relates to the food service, 3 for payments or 5 for a different department.


The Starbucks menu predominantly centres around coffee and other hot drinks. When you visit a Starbucks outlet, you can expect to find brewed coffee, iced coffee, tea, hot chocolate, espressos, frappuccinos and bottled drinks. For food, you’ll find a range of cakes and pastries, hot and cold sandwiches and fresh fruit. If you have a question which relates to the Starbucks menu, call and press 2 for queries relating to food.

Christmas Menu

Starbucks Christmas menu is incredibly popular, and each year, consumers get excited about the design of the Christmas coffee cups. The Starbucks Christmas menu changes every year, but you can expect to find festive favourites like a gingerbread latte, fudge hot chocolate, eggnog latte, toffee nut latte and a festive cold brew. You’ll also find festive food such as a Christmas tree-shaped brownie, turkey feast panini and a three cheese and cranberry panini. For more about the Christmas menu or nutritional guidance, contact Starbucks on 0843 208 2294.

Gift Cards and Vouchers

You can easily purchase Starbucks gift cards online. You can choose an envelope based on the occasion, such as Christmas, birthday or a thank you. Once you have selected the gift card that you’d like, you can type a message to personalise it. You can choose a pre-selected amount from £5-20, or choose your own amount. You’ll then need to give the person’s email and the date that you’d like the gift card to be sent. If you have received a Starbucks gift card and you have a question, or you wish to check the outstanding balance, call the Starbucks customer care team.

Starbucks Rewards

The Starbucks Reward card allows you to collect stars when you use it. The more stars that you have, the more rewards you will earn. You can get free drinks, free food and free refills. If you’re not keen on the idea of the card, you can also use the Starbucks app to earn rewards. If you pick up a card in-store, you can register it online to use it. For more assistance with Starbucks rewards, call the helpline.


If you were not happy with something that you purchased from Starbucks or a Starbucks retail product, you are entitled to make a complaint to the customer care department. The team will do their best to resolve your query as soon as possible, but they may need to take your details and call you back in order to come up with a solution. If you wish to make a complaint to Starbucks, call the complaints team.

Other Ways to Contact Starbucks

You can write to Starbucks at the following address:

Starbucks Coffee Company
Building 4 Chiswick Park
566 Chiswick High Road
London W45YE