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PlayStation Contact Numbers

Department Opening Hours
Customer Service Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
PSN Helpline Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
PlayStation Store Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
PlayStation Plus Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
PlayStation TV Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
PlayStation 4 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Service

If you would like to make a complaint about the PlayStation store, or about a product you have bought from Playstation, you can call the customer service team and speak to a member of the team who can help you further.

This number can also be used if you would like to ask a question about an upcoming product, such as the PlayStation 5.

This line is automated, which means you may have to wait until you can speak with someone. However, queues are not typically very long, and you are always put through to a member of the team.

PSN Helpline

When you join the PlayStation Network (PSN), you can not only play games against other people in your network but you can also gain access to great online services such as Netflix as well as Youtube and catch up television. To enjoy your favourite movies and TV shows as well as the very best of console gaming, simply download the relevant apps from the PlayStation store. If you want to access the best of PlayStation movies, you can also use Playstation Video when you are on the Playstation network.

For queries about the PlayStation Network, call the Network team on the phone, from here someone will be able to help you. If this line is busy, you will be placed on hold until someone can help you further.

PlayStation Store

The PlayStation store is an online store that allows you to browse hundreds of game deals add-ons for your console. To shop the Playstation store you must have an account. If you do not have one, you can easily create one using the top right-hand corner of the PlayStation Store page. If you at any point forget your log in details, please call and someone will assist you in accessing your account.

This is an automated line, and you will be asked to choose a department from a list in order to be paired with the right one. Simply choose the PlayStation Store option and you will be connected as soon as possible.

PlayStation Plus

From just £3.93 per month, you can be part of the PlayStation Plus community, with PS4 gaming, discounts in the PlayStation Store, free monthly games and much more. Once you become a PlayStation Plus member, you join an online community and you can enjoy exclusive features and benefits. Take your games to the next level by playing with enemies or friends. Everything you need from your PlayStation Plus membership is available on the PlayStation Hub. This is known as a special member’s area and here you can download all of your games as well as find out about discounts that might be available at that moment. If you would like to renew your subscription, please call the number. If you have been charged for renewal and did not want to be, you can still use this number and someone from the team will be able to help you further.

PlayStation TV

PlayStation TV is now available from £44.99 and you can stream your PS4 games to any TV in your home. The PlayStation TV is a sleek, small device which uses Remote Play technology that allows you to play your game from any TV, despite your Playstation only being plugged into one of them. Buy this today and you will also receive a digital voucher for three PS Vita games. Call to find out more about the PlayStation TV device and how it works.

PlayStation 4

Dubbed ‘Sony’s next-generation console’, the PS4 is the latest Playstation on the market which has recently been redesigned for a flatter, sleeker look. Also new to the range is the PS4 Pro which is both a gaming and entertainment system. It has 4K gaming and 4K entertainment and guarantees the most responsive gaming experience ever. You can find out everything you need to know about both the PS4 and the PS4 pro on the PlayStation website, you can also order them by clicking the ‘buy PS4’ link. If you have ordered a console and have not received it, please call the helpline. This number can become busy, which is why you may be placed on hold until someone from the team can assist you further with your query.

About PlayStation

PlayStation was first introduced 22 years ago on the 3rd December 1994. It was originally launched in Japan as part of the Sony group. During its time the console shipped 100 million units and was overtaken by its successor in 2000, the PlayStation 2. The PlayStation 3 was released in 2006 and the latest PlayStation, the PlayStation 4 came in 2013 and became the fastest-selling console in history, selling over 1 million consoles in the first 24 hours of its launch.

Other Ways to Contact PlayStation

You can also contact PlayStation by writing a letter to their head office address:

Sony Interactive Entertainment Europe Limited 10 Great Marlborough Street London W1F 7LP United Kingdom