The contact number for Natwest is available directly from their website at no or lower cost

03457 888 444

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Natwest Opening Hours

Department Opening Hours
Customer Services Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Natwest Lost Card Helpline Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Personal Customers Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Business Customers Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Natwest Credit Card Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Natwest Mortgages Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Natwest Online Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Services

Calling the number above will put you through to a member of the Natwest Customer Services team. As this number can be quite busy, this number will put you through to an automated service, in which you can choose from a number of departments thanks to their corresponding numbers. At peak times, you may be placed in a queue.

Natwest Lost Card Helpline

If you lose one of your Natwest cards you can call the helpline on the number above. When you call this number they are able to freeze the lost card in question so there aren’t any unauthorised payments made with the card. When you call you’ll have to provide some personal details and answer some security questions so that they can access your details quickly.

Personal Customers

Services for personal customers include current accounts, savings accounts, credit cards, loans and investments.  If you wish to begin saving for the future, opening a savings account with Natwest can be a great start. There are different types of savings accounts available depending on your needs. The Instant Saver online account can help you save for short-term things. The Savings Builder account gives you rewards for building up your savings. And, if you are saving for the long-term, the premium saver account will reward you with bonus interest when you don’t make a withdrawal.

Alternatively, you can also use this number if you are having trouble on your account and would like some assistance.

Business Customers

Whether you are a startup, have a turnover up to or over £2 million or run your business internationally, Natwest can help you to manage your finances. Call the number above in order to speak to a member of the Business Customer Support team. During peak times, this number can become quite busy. If this is the case, you will be placed in a queue until someone from the team can speak with you directly on a one to one basis.

Natwest Credit Card

If you wish to be rewarded for making everyday purchases, the Reward credit card is a good option for you as you will receive part of what you spend back in rewards at supermarkets and retailers who take part in the MyRewards scheme. There is also a credit card specifically tailored for students, and a low rate credit card for people who want as low a rate as possible. To find out more about specific credit cards from Natwest, or to sign up for a credit card, call the Credit Card dedicated line on the number above to find out more. Depending on the card you would like, you will be transferred to different teams until you find someone who can help you the most with your query.

Natwest Mortgages

Whether you’re a first-time buyer, looking to move, want a better deal or want to buy a home to rent out, there is a Natwest mortgage for you. You can apply for a mortgage by visiting your local branch and speaking with a qualified advisor, over the phone via the number above. Only choose the online option if you feel assured about choosing a mortgage without first speaking to an advisor. For branch and phone mortgage appointments, you can expect them to take around two hours as you are fully guided through the mortgage process, from the Agreement in Principle to the monthly repayments.

Natwest Online

For convenience, Natwest allows customers to bank online whenever they wish. You can manage all aspects of your account courtesy of online banking. You can pay your friends and family, make payments internationally, report your card as lost/stolen, change your details, cancel your direct debits and inform the bank that you’re going to be travelling. If you are having trouble accessing your online banking with Natwest, call the team directly on the number above.

Other ways to contact Natwest

You can also contact Natwest Customer Services by addressing a letter to the following address:

135 Bishopsgate, London EC2M 3UR