National Rail

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0345 748 4950

National Rail is the national railway network in Britain. If you need assistance with booking train tickets or with planning a journey, call the National Rail helpline.

Contact Numbers for National Rail

Department Opening Hours
Head Office 24 hours, 7 days
Customer Services 24 hours, 7 days
 Journey Planner 24 hours, 7 days
 Rail Map 24 hours, 7 days
 Rail Strike 24 hours, 7 days
 Tickets 24 hours, 7 days

National Rail

National Rail was first introduced in 1999 as a trading name for the Rail Delivery Group, which oversees Britain’s train operating companies. On the rail network, there are around 20 train companies which are privately owned and franchised by the Government. There are several networks which are not part of National Rail including the London Underground, Blackpool Tramway, Manchester Metrolink and the Sheffield Supertram. Eurostar and Heathrow Express services are also not part of National Rail. At National Rail train stations, you can purchase single/return tickets for journeys, as well as season tickets. You can also get pocket timetables for journeys operating from the station in question. For more information about National Rail services, call the National Rail head office helpline.

Customer Services

You can call customer services for live train updates, for help planning a journey, for information about peak and off-peak journey times, to claim money back for a delayed journey, for travel advice over the Christmas period, for assistance with planned rail maintenance or to make a complaint about a train journey, train station or employee. You can contact the National Rail customer services helpline.

Journey Planner

National Rail Journey Planner is an aspect of the National Rail Enquiries service. It allows you to set your departure station and arrival station, the time that you wish to travel and there is an option to add a return journey. Once you have filled in this information and pressed ‘go’ you will be shown train timetables for both direct and non-direct trains between your chosen stations. You’ll also see fare information and be given the opportunity to purchase tickets in advance for a lower price than it would cost to buy tickets at the train station when you travel. You will also see live journey updates if the train is already on its way to the destination, so if the train is delayed or cancelled, this information will be displayed to you. You can filter the journey results to show the cheapest or the fastest option. You can also add extra passengers and if you have a railcard, you can add this information which will alter your fare information. The types of railcards you can add to the journey planner include the 16-25 railcard, senior railcard or the disabled person’s railcard. For more information about the journey planner or for help using the journey planner please call the number.

National Rail Map

From the National rail website, you can download maps of the entire UK rail network, which will show all of the routes available as well as the local operators who oversee the journeys. The maps are available to download as a PDF file and you can download the full route map as a large or small scale. You can also download maps for the London rail and tube network, or download maps by region i.e. Derby & Nottingham, Edinburgh & Fyfe, and Leeds & Bradford. You can also download maps by the station. For help using the map or if you have experienced a problem with the map please call the number.

National Rail Strike

In the event that rail workers go on strike, National Rail will be the first to inform the public. This includes planned strikes and strikes at short notice. Strike information is usually displayed in a red banner at the top of the screen on the National Rail Enquiries website. If there is a strike planned for your usual route, you will be advised of alternative journeys and given information about how you can claim money back for a ticket that you won’t be able to use due to strike action. When you are informed of a strike, you’ll be told which train companies are affected and on which days the strike will occur. You can also keep up-to-date with strike action by following National Rail on Twitter. To find out when the next strike is you can call the helpline, you can also call that number to complain about a rail strike.


You can purchase advance tickets for National Rail journeys online. If you’re flexible in terms of the times that you can travel, you can use the cheapest fare finder to find the lowest-price ticket for the journey that you’re making. You can also use the ‘My Ticket’ service to understand the full details of your ticket and the times/routes that you can use your ticket for. You can also use National Rail to get information on special offers and discounts relating to a journey you regularly travel on. If you make the same train journey more than three times a week, you could save money by purchasing a season ticket. You can buy a season ticket for 7 days, a month or up to a year. Season tickets are used for short-medium length journeys – they are not usually available for longer journeys. A season ticket will offer you an unlimited journey between the two stations specified on the ticket. You can also combine a train and bus season ticket with a PlusBus ticket. To buy tickets or for information about tickets please call the helpline number.

National Rail Head Office Address

Department Address
Head Office (Rail Delivery Group) Rail Delivery Group Ltd, 2nd Floor, 200 Aldersgate Street, London EC1A 4HD