Home Office

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0207 035 4848

The Home Office is a branch of the government in England. Its responsibilities include security, immigration and upholding the law. If you need to contact the home office head office helpline call this number.

Numbers for the Home Office

Departments Opening Hours
Head Office 8:30am-11:30pm,
7 days a week
Customer Service 8:30am-11:30pm,
7 days a week
Visa Applications 8:30am-11:30pm,
7 days a week
Passport Services 8:30am-11:30pm,
7 days a week
Public Services 8:30am-11:30pm,
7 days a week
Complaints 8:30am-11:30pm,
7 days a week
Changes to Visa/passport 8:30am-11:30pm,
7 days a week

Formerly responsible for prison services in the UK, as well as the National Probation Services, The Home Office is now responsible for many other aspects of public and non-public services. They are also currently responsible for the issuing of Visas and Passports. You can read more about the services provided by the Home Office on their website, or by calling our Home Office head office number for more information. In recent years, the Home Office has been noted as the Home Department in official documents. However, it is still known as the Home Office on government websites. For more information on the Home Office, or on any department of the government, call to connect through to someone who works for the Home Office, who can help with your query or questions.

Customer Services

You can contact customer services if you are unsatisfied with a service provided to you by the Home Office and you would like to make a complaint, to inquire about a service offered by the Home Office, to complete a Visa application, or inquire about the status of your Visa application, to make some changes to your Visa application, such as your name and address, before it is processed by the Home Office or to complain about a previous experience you have had via a service provided by The Home Office. You can contact the home office customer services helpline above.

Visa Applications

If you are wanting to visit the UK for long periods of time, if you are visiting a loved one whilst they study, or if you would like to live in the UK – you will need to apply for a Visa. You can apply for a Visa here. Depending on what you intend to use your Visa for, you may be expected to pay different prices. The delivery times for Visa’s outside of the UK may also take up to 30 days. If you have waited this long, and are wondering where your Visa is – call an advisor at the Home Office. Have your reference number ready, as well as the date you applied for your Visa.

Passport Services

Passport services are also governed by the Home Office in the UK. You can buy these documents on the government site, and at your local Post Office. If you would like your passport within the week or even the hour, this can be done for you. Simply request this when you apply. You may need to visit your local Passport office, and these can also be found on the government website.

When applying for a passport through the government, you will need a few details handy. These include your date of birth, a passport photo, and other details about your birth and country of origin.

For more details on the passport service, to find out the status of your passport delivery, or to complain about a member of staff or the passport process, call the Home Office. Once you do so, we will connect you with someone who works for the Home Office and who can help you further, no matter what your query.

Public Services

The Home Office is responsible for a number of services throughout the UK. Their public services include keeping the public safe from terrorism, ensuring the safety of British people from crime and criminal activity, issuing passports to the public and fire prevention in public places.

You can find a full list of services from the Home Office on their website, or by speaking to an advisor at the Home Office on the phone number.


You can make a complaint about an aspect of service from the Home Office, or an individual who has served you, by ringing our Home Office number. We will connect you with an advisor at the Home Office who will be able to help you further. Alternatively, you can write a letter to the Head Office address below. Usually, the Home Office will aim to respond within two weeks.

Changes to Visa/Passport

If you require to change your Visa if for example your circumstances have changed or you need to change your name/address on your Visa or Visa application please call the number. The same applies for your passport if you need to change your name, address or gender, for example, you can call to be put through to an advisor who will be able to offer you advice and guide you through the process of changing this.

Head Office Address for The Home Office

Department Address
Head Office The Home Office Head Office
2 Marsham Street, London