The contact number for Hermes is available directly from their website at no or lower cost

0330 333 6556

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Hermes is a parcel delivery service with operations in the UK, along with other European countries such as Austria and Germany. It is currently Headquartered in Hamburg, Germany.

Hermes UK Helplines:

Hermes UK Opening Hours
Head Office 8:30am-11:30pm,
7 days a week
Customer Services 8:30am-11:30pm,
7 days a week
Tracking 8:30am-11:30pm,
7 days a week
Delivery 8:30am-11:30pm,
7 days a week
International 8:30am-11:30pm,
7 days a week
Jobs 8:30am-11:30pm,
7 days a week
Depot Locator 8:30am-11:30pm,
7 days a week


Hermes is a parcel delivery service with operations in the UK, along with other European countries such as Austria and Germany. It is currently Headquartered in Hamburg, Germany. The UK Hermes delivery service is owned and run by the Hermes Logistik Gruppe, which is abbreviated to HLGD for short. Headed in Germany, HLGD is one of the largest and leading delivery service in Europe. In 2013, Hermes was branded the Best Home Delivery service – and processed 30.3 million parcels in December 2015. For more information about Hermes and their services please call them to speak to a member of their head office team.

Customer Services

You may need to contact Hermes for multiple reasons including if you have not received your parcel and would like to register a complaint, you would like to inquire about the status of your delivery, you have received the wrong parcel, to inquire about delivery times or if you would like to complain about the level of service you have received from a Hermes delivery driver. You can call the phone number above to speak to a member of the customer service team about any of these things.


Usually, when you have ordered something for delivery through a seller that uses Hermes, you will be emailed with a tracking number for your parcel. Once you have been emailed your tracking number, use it, along with your Post Code, to track it here. If you have not received your tracking number, the website isn’t working, or you believe the tracking site is not working correctly, call Hermes to locate your package.


When a Hermes parcel is out for delivery, from the depot to your house, the process should take no longer than 3-5 day, as stated on the Hermes website. If you have not yet received your parcel from Hermes, we advise calling them. A member of staff will be able to help you further and process your request. They will also be able to track your parcel or delivery for you if you cannot do so yourself on the Hermes tracking website. You can also call Hermes for any delivery inquiries you have.


If you have an international parcel that needs sending to either Europe or other parts of the world. Hermes can help. You can get a quote for your parcel based on size, weight, and country over on the Hermes website. On their site, you can also find out about local parcel collection Parcelshops, and information on UK delivery. You can also track your items using your tracking number and postcode. For more information or if you have experienced a problem with international shipping please call the Hermes phone number.


If you are after a career with Hermes, you can browse through their available jobs and opportunities on their website. From self-employed couriers to admin and security – Hermes have such a wide range of opportunities for people throughout the UK. If you cannot find a job in your local area with Hermes, why not look on job sites such as Indeed. You do not need an account with Indeed, however, you can search for jobs related to specific companies such as Hermes. Once you have searched for Hermes jobs in your area, you can then narrow down your search by distance to you. If you need help with the application process, you have applied for a job and not heard anything back or you wish to see the progress of your application contact Hermes.

Depot Locator

Under current rules set out by the Hermes company, customers cannot drop off, or pick up, items from their local depot. However, if you would still like to know where your local courier is, you can use the Hermes site to find out.

Registered Head Office for Hermes UK

Hermes UK Address
Head Office Address Hermes Parcelnet Ltd
Capitol House
1 Capitol Close
LS27 0WH