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0800 111 6768

To contact the Financial Conduct Authority about an issue or a question please call this number.

FCA Contact Numbers

departments Opening Hours
Head Office Lines Open 24 hours a day,
7 days a week
Customer Services Lines Open 24 hours a day,
7 days a week
Register Lines Open 24 hours a day,
7 days a week
Consumer Rights Lines Open 24 hours a day,
7 days a week
Complaints/Compensation Lines Open 24 hours a day,
7 days a week


As a financial regulator, the job of the FCA is basically to make sure that consumers are treated fairly and get the right deal by making sure that the markets are working effectively for both businesses and individuals. The Financial Conduct Authority was founded in 2012 after the Financial Services Act came into force and gave all financial responsibility to the Bank of England. The Financial Conduct Authority came as a part of this, as part of its regulatory structure. The Financial Conduct Authority has a significant amount of responsibility and power and has the right to investigate both firms and individuals. The FACE knows that regulating the financial sector has a huge effect on the economy and the public and so they attempt to ensure an appropriate degree of protection for their consumers at all times. The organisation is completely independent of the government and is funded entirely by the firms that they regulate. They are, however, accountable to parliament. To contact a member of the head office team please call them.

Customer Services

you may need to contact the FCA customer services because you want to make a complaint, you run a business and are concerned about your finances, you want to know a bit more about what the FCA do, want to know how the FCA can help you as an individual, you feel you are in danger of being scammed, you have received fake letters, emails or phone calls, you want to know what my rights are as a consumer or you need to report an unauthorised firm. To speak to a member of the customer service team you can call or alternatively, everything that you need to know about the FCA, including who they are and the public services that they provide can be found on the FCA website which is easy to navigate and should have all of the information that you require.


This is a public record that holds details of firms or individuals that are currently, or have in the past, been regulated by the Financial Conduct Authority. The register is totally accessible by the public and can be searched when you visit the FCA website. If you want to access it but are having trouble viewing the register online then please call the number. There are a number of reasons why you might want to use the FCA register, one is to check that a company you are using or are planning on doing business with are FCA checked and are completely authorised. You can also see relevant information about certain companies so it may be a quick and easy way to gather the information that you need. Information that the register gives you access to includes; basic information such as contact details and trading names and whether a firm is authorised or approved. If you find that something is not listed or is inactive and you would like to find out this specific information about them then you should contact the firm that this adviser is currently working with. Please call if you would like further information about what sort of details the FCA register can release or if you would like some specific information and are having trouble finding it then please call the helpline and adviser will assist you in finding what you need.

Consumer Rights

It is important to know your rights when it comes to finances and you will find everything you need to know on the FCA website. If you have large savings and are saving up for a deposit then it is worth protecting your money should a financial service go bust. You can follow the FCA steps to ensure that this is done correctly, including knowing your deposit protection limits and being aware of multiple brands. It also gives advice on what to do if you feel you have been mis-sold PPI. For more information about your consumer rights call the helpline.

Complaints and Compensation

If you feel you have been scammed by a financial company then it is important that you report it straight away, not only to help in getting your money returned to you but also to ensure that the same thing doesn’t happen to other people. The FCA website makes it easy to report these things with an online form requiring details of what type of scam you think it was as well as details of the company that you were scammed by. You will also be asked for details such as the dates that you liaised with said company and details of the account that you were asked to put money into. If a firm fails that owes you money, you will be entitled to compensation and the FCA provides information on how to go about claiming in the right way, which involves contacting the company directly and taking it from there if you have no luck. If you have not been scammed but are still unhappy with a service that you have received you can make a complaint yourself to the Financial Ombudsman Service free of charge. You can use a claims handler if you would prefer but please take the cost into consideration. Victims have many rights in the eyes of the FCA so don’t forget to check the website to find out what you are entitled to in an unfair financial situation. If you believe you deserve compensation or you have some questions please call the helpline.

FCA Head Office Address

Department Address
Head Office 25 The North Colonnade, London E14 5HS.