Citizens Advice

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0344 411 1444

Citizens Advice is made up of 316 charities from all over the United Kingdom that offer free, confidential, information and advice to those that need it. To contact the Citizens Advice head office helpline please call this number.

Citizens Advice Contact Numbers

Departments Opening Hours
Head Office 8:30am-11:30pm,
7 days a week
Customer Services 8:30am-11:30pm,
7 days a week
Citizens Advice Jobs 8:30am-11:30pm,
7 days a week
Debt and Money 8:30am-11:30pm,
7 days a week
Housing 8:30am-11:30pm,
7 days a week
Discrimination 8:30am-11:30pm,
7 days a week

Citizens Advice

Citizens Advice was previously known as the Citizens Advice Bureau and you can find out all about the services that they provide via their website. Anyone can ring Citizens Advice but if you would prefer, you can pick a category on the website and read all of the information provided. Issues covered by Citizens Advice include benefits, work, relationships, money, housing, discrimination and healthcare. You can also find out what your rights are for a number of things such as your rights under Brexit or your rights as an immigrant. If you are struggling with money then you can use the handy budgeting tool, also available from the Citizens Advice website which can help you to keep your finances in order and plan how to spend your money. Citizens Advice also works with a range of national partners to help improve the lives of the vulnerable. They work with partners from public and private sectors in the hope that policies and practices will be improved for the better. Partnerships are an important thing to the bureau and together they can use their strengths to work towards a better society for everyone. Currently, Citizens Advice are working together with their partners to improve poverty, create financial capability in schools, help people in addiction centres and working with the JobCentre Plus to help improve and develop prisoner release advice services. If you would like to find out more about what Citizens Advice do please call to speak to a member of the head office helpline.

Customer Services

You can contact the Citizens Advice customer service helpline if you wish to make a complaint about to or about Citizens Advice, you feel you have been discriminated against in the workplace, you are having trouble with your housing situation, you are experiencing abuse in a relationship, you have experienced sexism, you want to get a divorce and would like some advice, your child is having problems at school, you are having issues with your higher education course, you are unsatisfied with the previous customer service you have received through a Citizens Advice contact number, you need some advice regarding tax and your income, you would like more information about the work that Citizens Advice does, your benefits have stopped and you feel you should still be receiving them or you want to locate your nearest Citizens Advice office. To contact the Citizens Advice customer services helpline team please call the number.

Citizens Advice Jobs

There are a range of jobs and volunteering opportunities available at Citizens Advice, all of which can be looked up online. If you don’t have access to a computer, you can call the Citizen’s Advice job helpline on the number above and an adviser can inform you of any opportunities available in that moment. If you can access the website, you will see that Citizens Advice welcomes people from all different backgrounds to apply and you can view current vacancies. If you find that there are none available in your area or you don’t have the skills for the available roles then please continue to check the website as it is updated with new vacancies regularly. Citizens Advice have a guaranteed interview system in place for disabled people as they continue to promote equal opportunities. You can read about the Citizens Advice recruitment and selection policy on their website. You may also be able to find a job opportunity in your local Citizens Advice office, call them if you need to locate this.

Debt and Money

Citizens Advice understand that being in debt can be an extremely worrying and depressing time. Not only do they provide advice for managing your finances better, they also provide debt solutions. The Debt section of the Citizens Advice website helps you to get everything in order in your head, work out exactly how much you owe and begin to find ways that you can pay it back. If you are in severe debt and are struggling to see a way out, you might want to try their debt remedy tool, which is also available on their website. There is also help available for those in a specific type of debt such as mortgage troubles and those that have fallen into rent arrears, perhaps you are being threatened with court action or face eviction due to your financial situation. If you would like to book an appointment at your local Citizens Advice centre or would like advice beyond the website, please do not hesitate to call the helpline. If you are not in debt but are considering borrowing money for several reasons, you might want to read the advice that Citizens Advice provides for borrowing money before you commit to anything.


Citizens Advice can help with finding a place to live if you are homeless. You can get help with finding accommodation at any age but they provide specialist advice you young people and housing, including the rights that young people have when they have nowhere to live. The website also links to Age UK if you would like advice about care homes and advice on how to afford residential care. If you are dealing with a squatting issue or are a squatter yourself there is information available on where you can and can’t be arrested for squatting and what to do if your home is taken over by squatters. If you are in the armed forces there is advice available on what options are available to you in terms of housing. If you need housing advice or would like to find out more please call their number.


Discrimination is something that is taken very seriously by Citizens Advice and you can find out whether or not you are protected from discrimination through your age, gender, sexual orientation and race. The Citizens Advice website includes the Equality Acts of 2010 which are available to read and you can search for a specific article if you know exactly what you want to read. There is also information about how to define a hate crime and how to report one if you have been targetted. Visit the Citizens Advice website for more information. For help or information about discrimination please call the helpline.

Citizens Advice Head Office Address

Department Address
Head Office Citizens Advice
3rd Floor North
200 Aldersgate