Carphone Warehouse

Call connection service, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before contacting a company on our website.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

0800 049 6250

Carphone Warehouse Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week
Upgrades 8:30am-11:30pm, 7 days a week
Tariff 8:30am-11:30pm, 7 days a week
Complaints 8:30am-11:30pm, 7 days a week
Delivery 8:30am-11:30pm, 7 days a week
Repairs, returns and exchanges 8:30am-11:30pm, 7 days a week

Customer Services

Phone the number to speak to the Carphone Warehouse customer service team. When you phone this number they will on hand to assist you with anything you need regarding purchases you’ve made through Carphone Warehouse or would like to make.

You can call this number to locate the nearest store to your location, just provide them with a postcode so they can get find the best option for you.

They’re also on hand to help with any device advice you might need, whether you’re having trouble setting up a new handset, or your current one is playing up. They’ve also got useful tips to ensure you get the most from your device too.


Find out if you’re due an upgrade with Carphone Warehouse by calling the number. You will need to provide information about your account to find out if you’re due an upgrade, but you can also use the upgrade checker online.

When you phone this number you can also request information about the latest deals and offers on with Carphone Warehouse.

If when you phone and you’re not currently due an upgrade, you can also register for the upgrade reminder service. This will alert you to when you’re due an upgrade, so you know the day when you can finally get a new phone.


If you’re not sure what your current tariff is then phone the number to find out. The customer service member will be able to tell you what you currently receive on your tariff and how much it costs.

You can also use this number to speak to the representatives about changing your tariff, typically you can increase the amount you currently receive, but lowering it depends on where you are in your current contract.


To make a complaint about the level of service you are disappointed in, phone the number. You can use this number to make any complaint that’s not about insurance, which is usually offered through a third party scheme that’s not the Carphone Warehouse.

When you phone to make a complaint you will need to provide personal details like your name, address, date of birth and contact number. Also, if you’re making a complaint about your mobile phone account, you’ll need to provide the number for this mobile too.

If you’re making a complaint about your laptop consumer agreement, as well as the personal information detailed above, you’ll also have to shade your credit agreement reference number.


If you’re expecting a delivery from Carphone Warehouse or would like to enquire about them then phone the number 0843 178 3881.

You can phone this number if you want to find out delivery costs, finding out where they deliver to, etc.

Phone this number if you’d like to track your order, as well as if you need to change your delivery address, or would like to enquire about click and collection.

Repairs, Returns and Exchanges

Speak to the Carphone Warehouse repairs, returns and exchanges team on the number. They will be about to help you if you’d like to cancel a current order, or would like to return an item you’ve bought online, over the phone or in store.

They will explain the returns and exchange policy and let you know if you’re actually eligible for this.

If you’ve sent your phone off for a repair, you can also track your repair by phoning this number, you’ll need your job number to access this information.