0843 557 4327

Xbox Contact Numbers

Department Contact Number Opening Hours
Customer Service  0843 557 4327 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Xbox Live  0843 557 5238 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Xbox 360  0843 596 3092  Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Xbox Games  0843 178 3419 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Xbox Support  0843 178 3420 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Service

In order to speak to a member of customer services with Xbox, you will need to call 0843 557 4327. This becomes exceptionally busy a lot of the time. To tackle the volume of callers, Xbox has set up an automated line in order to keep customers on hold. This line can also help you choose the department you need to speak with by offering corresponding departments with numbers on your keypad.

Xbox Live

Xbox Live works alongside the Xbox 360 console and is a free online service that allows you to interact with others as you play. You will need to have a good internet connection is order to play Xbox Live.

If you are playing Xbox Live and have a smartphone, you have the ability to use your phone as a second screen to enhance both your viewing and your gaming experience. Xbox Live also has the well known Kinect feature which uses voice recognition to allow you to select your favourite music, games and TV shows.

Full instructions on how to connect your Xbox to the Live network can be found on the Xbox website. If you are having any issues, you can call 0843 557 5238 and a member of the Xbox live team will be able to help you further.

Xbox 360

The Xbox 360 console is the second console in the Xbox Series, after succeeding the original Xbox. The Xbox 360 is no longer available to buy from the Xbox website, as it was announced in April 2016 that they would stop producing the model in support of the newer version, the Xbox One. Don’t worry if you continue to use the Xbox 360, as many users will be relieved to know that Microsoft is continuing to support the platform.

If you have encountered an issue with your Xbox 360, calling 0843 596 3092 will put you in contact with someone who talk you through troubleshooting your device, or who can guide you through fixing the problem yourself.

Xbox Games

There is a wide variety of Xbox games of all different types, compatible to different consoles (Xbox 360 and Xbox One). You can browse all of them on the Xbox website by selecting to browse all games, where a list will appear. There are different games of different genres, so it is easy to find one that suits you.

If you would like to find out more about the up and coming games available from Xbox, you can call the Gaming team directly on 0843 178 3419. This number will put you through to the gaming team who can answer all of your questions.

Xbox Support

If you need help setting up your Xbox, there is a section of the Xbox website that provides support when your Xbox isn’t working, as it should be and is easily accessed 24/7. In the support centre, you can do things such as manage your Xbox subscription. To manage your subscription, you must log into your account, where you can do things like turn off auto-renewal and check your current subscription status. Other support resources available from Xbox Support include Error and Status Code Search, Repair and Service Centre, manuals and warranty info and a chance to chat with the Xbox community for help and advice. There is also a live chat service available if you would like one to one support.

If for whatever reason, the Xbox support website is down, you can call the support team directly on 0843 178 3420. When this number is busy, you will be placed on hold until an operative can speak with you directly.

Other ways to contact Xbox

If you would like to write a letter to the Xbox Head Office, you can do so at the following address.

Microsoft Campus, Thames Valley Park, Reading, RG6 1WG

You can also contact Xbox over on Twitter. Tweeting Xbox will more than likely achieve a quick response. However, if it does not, we suggest using the numbers above in order to contact the team.