wilko store

Wilko Contact Numbers:

Wilko Phone Number
Head Office 0844 248 2689
Customer Service 0843 320 9549
Complaints 0844 248 2689

Wilko Helpline Opening Hours:

Day Time
Mon-Fri 8am – 6pm
Saturday 8am – 6pm
Sunday 10.30 am – 4pm

Wilko Head Office Address:

Department Address
Head Office Wilko Customer Care
JK House
Roebuck Way
Manton Wood
Nottinghamshire, S80 3EG.

About Wilko

Wilko is a British high street retailer specialising in homeware and DIY goods. It was founded in 1930 and still remains within the family who founded it. Wilkos is well known for its extremely good value. It was originally known as Wilkinson’s but opted for the shortened version of ‘Wilko’ in 2012, undergoing an entire re-brand of their stores and products. Wilko stocks both their own range products as well as brands from other retailers at extremely reasonable prices. The Wilko national distribution centre is situated in Worksop. Wilko operates both a store collection and home delivery service.

Reasons to call the Wilko Helpline

  • I have ordered a product from Wilko and it has not arrived in time
  • I would like to make a complaint about Wilko
  • I work for Wilko and need to contact HR
  • I would like to apply for a job at Wilko
  • I want to know more about the Wilko returns policy
  • I want to contact Wilko’s Head Office
  • I want to locate my nearest Wilko store
  • I would like further information about a specific product
  • I would like to know if a specific product is in stock


All of Wilko’s products can be found and ordered on their website. They have a speedy and efficient delivery service and their products are of great value. Whether you are looking for children’s toys, furniture for your home or garden or discounted electrical items, you can search for things quickly and easily. If you have a specific product in mind, you can use the search box on the Wilko website and search for the product using either the product reference number or name of the product. If you cannot find a product that you have perhaps seen in store, on the website, please call the helpline and someone will assist you in purchasing it. Decorating your home? Wilko have an entire website category dedicated to home decoration, giving you inspiration and recommending products for you to use. Wilko have an exclusive range of ‘home collections’ to inspire you on your decorating adventure including ‘Sanctuary’, ‘Modern Retro’ and ‘Folk’. Once your home is decorated, you can shop Wilko’s furniture collections – with a wide range of products and styles there is guaranteed to be something to suit everyone. If you would like to order any of the products seen on the Wilko website, you can do so by adding it to your basket and entering a delivery address of your choice. If you do not want it delivered to your home, you can choose to have your products delivered to a store of your choice, where they will be available for collection. Don’t like what you have received? Returning for a full refund is simple!

wilko DIYWilko DIY

Wilko has some great DIY products that you can trust if you are undertaking the task of transforming your home yourself. From safe hand and power tools, to electrical, hardware and plumbing equipment, Wilko has you set. If you have received a faulty item or are not satisfied with a product that you have bought then please call the helpline. If you are a regular DIY product buyer, Wilko will recommend products for you to buy that will help your job – all at great, discounted prices!

Wilko Delivery & Returns


Wilko delivery varies depending on how soon you want your product and the size of the product that you are ordering. For home delivery (small items) Wilko will charge £4 and you can expect your items to be with you in 3-28 days depending on the product (you will be given a time frame for the specific product that you are ordering). In order to be within the timescale, you will need to order your products before 2pm and you can expect them between 8am – 6pm on delivery day. If you need your products urgently or would like them sooner than standard delivery, you can opt for Wilko’s premium delivery which costs slightly more at £8. You are guaranteed to receive your order the next day if you order before 2pm. This system excludes Sundays and Bank Holiday so if you place an order on a Sunday you can expect it the following Tuesday. Delivery differs slightly for large items such as pieces of furniture, they will usually cost £8 and be delivered within 7 working days. Delivery into a Wilko store is free of charge and you will be notified either by email or telephone when your order is ready to collect. If you have any enquiries or complaints to make about Wilko’s delivery service then please call the contact number.


Wilko hope that you are satisfied with any products you purchase from them, but if you are not there is a simple returns policy. You will be given 14 calendar days to cancel any online purchase and then after this a further 14 days to return the item to Wilko for a full refund. Items must be returned in their original condition and preferably in their original packaging. If you have been sent something that is broken or faulty then please call the helpline immediately and a return will be arranged for you. If you are returning a large item then you can arrange for a courier to come and collect it. Please check the website for details of cost. Once Wilko have received your returned item you will be alerted via email. You should then allow 5-7 working days for your payment card to be credited with your refund. If you have waited and not received a refund, please call the Wilko Helpline.

Wilko Account

when you order something from Wilko, you will be asked to create an account using an email address and password of your choice. Once the account has been created you can log on to carry out future transactions. These will be quicker and easier because the account will securely save your payment details. You can also use this account to log on and cancel or amend orders. If you have forgotten the log in details to your account then please call the helpline and someone will assist you in gaining access.

Wilko Blog

There is a very useful life blog that can be found at the bottom of the Wilko homepage. The blog contains relatable posts about ways to use Wilko products. From home design inspiration to cooking tips and advice on the best and safest ways to clean your house. The posts are updated on a daily basis, and if you would like to be alerted of this, you can sign up to the Wilko newsletter simply by entering your details on the website. Please call the helpline if you have any questions regarding this.