Wilko

0843 320 9549

Contact Wilko, the value-friendly British high street retailer, on 0843 320 9549. Wilko customer services are available seven days a week.

About Wilko

James Kemsey Wilkinson founded the first Wilkinson Cash Store in Leicester in 1930. Since his death in 1997, the Wilkinson family retained ownership of the brand. As the store’s own-brand products were marketed under the name Wilko, the store chain rebranded to match in 2012. Wilko aims to prioritize customers over profit, because it does not answer to any shareholders.

Today, Wilko operates around 400 stores across the UK, with plans to keep expanding. Wilko’s marketing is usually limited to newspaper or magazine inserts. The brand emphasizes the value of their low-cost products and encourages customers to buy multiple items at once with in-store promotions. Wilko mainly sells household essentials, covering cleaning, DIY, stationery, pet care and health and beauty products. Wilko also sells homewares for kitchens, bathrooms, living rooms, and bedrooms.

Wilko Contact Numbers

Give Wilko a call whatever your concern may be during the listed opening hours for each helpline number.

Department
Phone Number
Opening Times
Customer Services
0843 320 9549
(Mon-Fri) 8am – 8pm
(Sat) 8am – 6pm
(Sun) 9am – 5pm
Wilko Online
0843 208 5059
(Mon-Fri) 8am – 8pm
(Sat) 8am – 6pm
(Sun) 9am – 5pm
Delivery
0843 208 5060
(Mon-Fri) 8am – 8pm
(Sat) 8am – 6pm
(Sun) 9am – 5pm
Returns & Refunds
0843 208 5081
(Mon-Fri) 8am – 8pm
(Sat) 8am – 6pm
(Sun) 9am – 5pm
Business Services
0844 248 2689
(Mon-Fri) 8am – 8pm
(Sat) 8am – 6pm
(Sun) 9am – 5pm
Careers
0843 178 3543
(Mon-Fri) 8am – 8pm
(Sat) 8am – 6pm
(Sun) 9am – 5pm

Customer Services – 0843 320 9549

Despite the best intentions, sometimes things don’t go quite as planned. So whenever you experience an issue with Wilko, whether it’s instore or online or regarding a member of staff, call customer services on 0843 320 9549 to let them know. Wilko will do its best to resolve any problems, and will always answer any questions you might have about anything from products to store locations and facilities.

Wilko Online – 0843 208 5059

If you need assistance with your account on the Wilko website, call 0843 208 5059. Maybe you’ve forgotten your password, and accidentally locked yourself out of your account. No worries – just call this number to sort it out. If you’ve placed an online order using your Wilko account but then changed your mind about it or made a mistake, call as soon as possible so that Wilko can cancel the order for you.

Delivery – 0843 208 5060

While Wilko offers home delivery through its website, primarily it only delivers to the mainland UK. Call 0843 208 5060 for more details on delivery options, pricing, and eligible delivery areas. Since collection from a Wilko store is free, it’s worth looking into before you place your order. Some items may only be available online and some may only be available in stores, so call to check their delivery availability.

Returns & Refunds – 0843 208 5081

After you make a purchase from Wilko, you’ll have 14 days to notify them that you want to return it, then another 14 days to return the item. Call 0843 208 5081 to arrange a collection of home delivery products which can’t be returned to stores. Or call to find out how to return items bought or collected in a Wilko store, or to chase a refund you haven’t received within 14 days of the goods being returned.

Business Services – 0844 248 2689

Since it originated as a hardware store, Wilko loves to support small businesses with their furnishing and upkeep. To do this, Wilko offers different ways for businesses to spread their costs and motivate their employees – such as the Decorating Card, Corporate Gift Cards and Monthly Accounts. Call 0844 248 2689 to apply for a Monthly Account, purchase cards or for more information about any of these services.

Careers – 0843 178 3543

Wilko prides itself on both customer and worker satisfaction. Call 0843 178 3543 to register your interest in joining Team Wilko and look into applying for any suitable current vacancies. Ask about training, career progression and employee benefits offered by Wilko. Whether you want to work in retail, head office, or distribution, Wilko will help you find the right place to put your skills to good use.

Other Ways to Contact Wilko

Another way to get in touch with Wilko besides by phone is by checking out their Facebook and Twitter pages. Customer services will try to respond to any messages or comments you leave them on these sites. Failing that, fill out Wilko’s online contact form with the details of your issue. Or simply write a letter to Wilko’s customer services department at the following head office address in Nottinghamshire:

Department
Address
Wilko Customer Services
Wilko Customer Care
JK House
Roebuck Way
Manton Wood
Worksop
Nottinghamshire
S80 3EG