Virgin Media

0843 557 3761

Virgin Media Helpline
Virgin Media Helpline

Virgin Media is a British telecoms company with broadband, landline, TV and mobile services. If you need assistance with a Virgin Media product or service, call 0843 557 3761.

Why would I need to contact the Virgin Media Helpline?

  • To purchase a Virgin Media service.
  • To upgrade to a different type of service.
  • To pay an outstanding bill or dispute a payment.
  • To report a broadband outage or slow speed.
  • To leave Virgin Media.
  • To find out more about a specific offer.
  • For help with switching to or from Virgin Media.
  • To make a complaint about a Virgin Media product, service or an employee.

Other Virgin Media Phone Numbers

Department Contact Number
Customer Services 0843 557 3761
Head Office 0843 557 3761
Billing 0843 557 3761

Virgin Media Helpline Opening Times

Days Opening Hours
Monday- Friday 8am-midnight
Saturday 8am-midnight
Sunday 8am-midnight

Virgin Media Head Office Location

Department Location
Headquarters Communications House
Bartley Wood Business Park
Bartley Way
RG27 9UP

How long does Virgin Media take to install?
Are Virgin Media bills paid in advance?
Where is the Virgin Media security key?
Are Virgin Media dropping BT Sport?

Virgin Media

Virgin Media provides broadband, TV, landline calls and mobile phone services. It is one of the largest companies in the UK providing such services. Recently, Virgin Media won six USwitch awards including Best Broadband, TV and Phone, Fastest Broadband, Best TV Provider and Best Customer Rated Broadband.


There are several different TV bundles available depending on your needs. The Player Bundle has broadband and landline calls included with a Tivo box so you can pause/rewind live TV and watch on demand. The Mix bundle includes all of the above plus selected Sky channels. The Fun bundle has kids TV and documentaries as well as Sky On Demand. The Full House bundle has Disney channels, BT Sport and faster broadband with unlimited calls. The VIP bundle has Sky cinema and Sky sports channels included. If you opt for the Full House bundle you will be able to view box sets such as Suits and Criminal Minds. If you’re already a Netflix subscriber, you can watch Netflix through your Tivo box. You can always add extras to your TV packages such as live wrestling and boxing. There is an activation fee of £14.99 for each TV bundle but the prices vary depending on which bundle you opt for.


There are several types of packages available for landline devices. Talk Weekends is the entry level package and is available when you become a broadband or TV customer. Once you have the entry package, you can upgrade to other packages. Talk More Weekends gives you unlimited weekend calls to landlines, UK mobiles and 0845/0870 numbers. You can opt to make the calls unlimited on weekday evenings or even at any time by paying a small fee extra each month. You can also add international calls.


Virgin Media Store
Virgin Media Store

Whether you prefer to pay for your phone on a monthly basis or prefer the flexibility of a pay as you go plan, Virgin Mobile has plenty of options for you. If you wish to pay monthly, you will be able to get the latest smartphones from the likes of Sony, Samsung and Apple. Pay monthly contracts start from just £9.50 a month and you won’t have to pay an upfront cost. If you would like a pay as you go phone, you can get data, texts and minutes when you top up by topping up over £10 each month. SIM-only deals are also available if you like your current phone but require a larger data allowance than a pay as you go tariff allows you to have. The perks of being with Virgin Mobile include: messaging on WhatsApp and Messenger without using your data allowance, roll over any unused data to the following month, upgrade early just by paying off your phone.

Virgin Mobile gets 4G coverage to 98% of the population as it uses the EE network. You’ll also get free wifi at certain hotspots and be able to use your phone whilst you are abroad.

Virgin Media Broadband

Virgin Media has different broadband packages available depending on your requirements. If you have a small household with 1-4 devices, the starter plan of SuperFibre 50 broadband might be ideal for you. If your household is slightly busier with 5-9 devices in use at the same time, go for Vivid 100 broadband with up to 100mbps and unlimited downloads. For the busiest of households, Vivid 200 is over two times faster than BT Infinity 2 and is ideal for busy households with over 10 devices, 4K streaming and much more. Lastly, if you enjoy online gaming, opt for Virgin 200 Gamer broadband with faster upload speeds, no traffic management and unlimited broadband.

Virgin Media Email

When you sign up to Virgin Media, you will be allocated a Virgin Media email address which you can use to log into Virgin Media’s online services. In 2014, Virgin Media decided to change how mailboxes were managed. In order to avoid multiple unused email addresses, you must now access your Virgin Media email account at least once every 90 days or you may find that it is suspended by the company.

Popular questions about Virgin Media

How long Virgin Media to install?

It should take a team of Virgin Media engineers no longer than two hours to fully install your Virgin Media broadband, TV and phone, but it’s worth having someone around for longer in case it takes more time.

Are Virgin Media bills paid in advance?

As a Virgin Media customer, you will pay for your services in advance. Your first bill may be more than you expect to pay as you are charged for the current month as well as the next month.

Where is Virgin Media security key?

You can find your wireless routers’ network security key on the bottom of your router.

Are Virgin Media dropping BT Sport?

You’ll no longer find BT Sport on Virgin Media in Ireland from August 2016, but the UK channel isn’t currently affected.

About Virgin Media

Virgin Media was founded in 2006 following a merger between NTL and Telewest. The company bought Virgin Mobile the same year, thus creating a ‘quadruple play’ company.

For more information about Virgin Media products and services, call the Virgin Media helpline number on this page.