Very

0843 557 3635

Contact Very on 0843 557 3635 with any complaints or questions regarding products and services offered by the British online retailer.

About Very

Very launched as a department store website in 2009, as one of business group Shop Direct’s online retail brands. Shop Direct originally developed from the Littlewoods mail-order retail service. Very caters primarily to women, relying on the endorsement of celebrities such as Holly Willoughby, Fearne Cotton, Myleene Klass and Michelle Keegan to draw in the target audience.

These celebrities often design their own fashion ranges, sold on the Very website along with own brands like Love Label. Due to a partnership in 2012, Very even delivered directly to the campsites at V Festival. Very aims to provide stylish accessible fashion for women, though it also sells clothing and footwear for men and children. Additionally, Very offers homeware, electrical products, and sports equipment, as well as beauty, jewellery, and gift items.

Very Contact Numbers

When you need to get in touch for any reason, use one of the following helpline numbers to contact Very.

Department
Phone Number
Opening Times
Customer Services
0843 557 3635
(Mon-Fri) 7am – 11pm
(Sat-Sun) 7am – 11pm
Delivery & Returns
 0844 826 8480
(Mon-Fri) 7am – 11pm
(Sat-Sun) 7am – 11pm
Very Account
0843 208 7673
(Mon-Fri) 7am – 11pm
(Sat-Sun) 7am – 11pm
Very Credit Card
0843 208 7674
(Mon-Fri) 7am – 11pm
(Sat-Sun) 7am – 11pm
Very Insurance
0843 208 7675
(Mon-Fri) 7am – 11pm
(Sat-Sun) 7am – 11pm
Careers
0843 557 5204
(Mon-Fri) 7am – 11pm
(Sat-Sun) 7am – 11pm

Customer Services – 0843 557 3635

Rather than place an order online, you can call 0843 557 3635 to speak to an adviser over the phone who will manage your online account and orders for you. This number is also the helpline for all general questions and complaints. Ask about anything from stock availability to promotions to the Very Exclusive designer range. You can call any day to report any issues with your account, deliveries, or items from Very.

Delivery & Returns – 0844 826 8480

Very offers standard and nominated day delivery for regular orders, as well as Click & Collect from a store. However, delivery of TVs, white goods, and other large products takes longer and costs more. You can also call this number for help with the Very returns policy and methods, including booking a home collection for large goods.

Very Account – 0843 208 7673

With an online account, Very offers multiple payment choices. While you could just pay by credit or debit card as normal, you can choose to make payments flexible with Take 3 or Buy Now, Pay Later. You can even get up to 20% off the first order you place using Very credit. Call 0843 208 7673 for assistance setting up an online Very account and choosing credit options, plus information on exclusive account offers.

Very Credit Card – 0843 208 7674

Separate from the Very Account, Very also offers an actual credit card in partnership with Capital One. Application depends on an in-depth check, so call 0843 208 7674 to find out if you meet the conditions for a Very Credit Card. As this Mastercard is provided by Capital One, the credit which they supply is not limited to shopping with Very. That said, you can get £10 off with Very when you apply!

Very Insurance – 0843 208 7675

Protect your purchases from Very by covering them under a Very Insurance plan. Whether it’s home insurance, family legal protection, personal possessions, emergency or accidental damage cover, secure your products and peace of mind with Very. Call 0843 208 7675 to request a price quote, to register or for further details on each of Very’s Insurance policies – including offers available when you sign up!

Careers – 0843 557 5204

While Very is an online retailer and does not have any physical stores, there are still customer service careers available for those interested. With locations across the North West of England and in London, Shop Direct always needs designers, data experts, software developers and digital marketers to help develop the online and mobile retail brand. Call 0844 826 8480 to apply for local vacancies.

Other Ways to Contact Very

Whenever you’re unable to call Very on the phone, you can still message Very on social media sites such as Facebook and Twitter. However, you should tweet straight to @VeryHelpers to speak with the customer services team and guarantee a reply. Otherwise, you can send your message by e-mail to help@very.co.uk.

Very takes customer satisfaction seriously, so feel free to write a letter to either the customer services address in Chelmsford or the Shop Direct head office in Liverpool, at the relevant addresses shown below.

Department
Address
Very Customer Services
Very
Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LH
Very Head Office
Very
Shop Direct Limited
Skyways House
Speke Road
Speke
Liverpool
L70 1AB