Very has its headquarters in Speke, Liverpool and is an online retailer selling a wide range of products. The branch is part of Shop Direct and was first introduced in 2009. Very had previously been known as Littlewoods up until this time. Very is well known for its use of celebrities to head their campaigns and design things for the brand including Fearne Cotton, Myleene Klass and Rochelle Humes. In 2011 a successful mobile version of the site was introduced which included videos and images and contributed to an easier shopping experience. As a result of this, mobile sales now contribute to over a third of total online sales. Very is also known for sponsoring the music festival ‘V’ where they also offer free delivery to the festival.
Additional Very Contact Numbers
|Head Office||0843 557 3635|
|Customer Services||0843 557 3635|
|Complaints||0844 557 3635|
Very Helpline Opening Hours
|Head Office||Monday to Saturday 7am – 11pm|
Very Head Office Address
|Department||Head Office Address|
Why would I call the Very Helpline?
- I have ordered something from the Very website and need to return it
- My order has not been delivered on time
- I would like to make a complaint to Very
- I would like to know if Very have a specific item in stock
- I work for Very and need to get in touch with HR
- Very have sent me a faulty/damaged or broken item
- I would like more information on Very’s return policy
- Very have sent me the wrong item
- I have returned an item to Very and have not received my money back
- I have tried to get in contact with Very in the past and have not been successful.
Very is an extremely popular online retailer in the Uk and was previously known as Littlewoods. You can find everything that Very is selling on their website which is easy to navigate and has an extremely efficient delivery service. Very are probably best known for selling fashion brands but they have a wide variety of products on their website including an excellent home range, top electrical brands at great prices, gardening products and a great selection of children’s clothes and toys. Everything is organised into categories on the website and you can use the search bar if you know exactly what it is you would like to order, either by entering the product’s reference number or a brief description of the product. Once you have found what you would like to order, you can add it to your basket and pay at the checkout. If you have any discount codes or are using a voucher don’t forget to add these in the box provided at the checkout to receive your discount. Very accepts all major credit and debit cards as well as Paypal as a form of payment for your chosen items. Don’t forget to check out the Very home page for the latest offers and discounts including seasonal sales. Very Exclusive is a fairly new addition to the website which sells designer brands. There is often discounts and sales in Very Exclusive meaning top designer brands come in at affordable prices.
The Very sale is year round and offers some of the best offers on designer brands, electrical items and their own collection. You can access it via the website. You can filter your search in the Very outlet by selecting your price range (up to £20 being your lowest option) and choose from a range of featured brands. Categories in the sale include men, women and children’s clothing, garden and homeware, electrical items, gaming and DVDs and gifts and jewellery. Sale items are ordered in the same way as you would any other items. If you have ordered an item from the Very clearance and it has not arrived in the time that was stated on your order confirmation (can usually be found in your emails) then please call the Very helpline and the order will be chased up for you. If you find you have ordered an item that is discounted in the sale but have been charged full price for your order then please call the helpline and your discount will be refunded.
Very Voucher Codes
There are many voucher codes circulating online to use at Very which can be added to your order at the checkout. Please be sure to check the amount before confirming your payment details to ensure that the discount has definitely been applied. if a code is invalid or out of date you will not be able to use it. Very also offer some great discounts of their own including 10% off your first order when you sign up with them and register your email, this sometimes goes up to 20% at certain times such as the boxing day and summer sales.
Very Delivery and Returns
You can choose from a range of delivery options when ordering your items from Very, including standard and next day. Your choice depends on how quickly you need to receive your items. standard delivery for small, regular items including clothing and most homeware costs £3.99 to be delivered and is expected to be delivered within one working day but please allow up to three, especially during busy sale periods. Certain promotional lines could take up to three days. To receive your item in this time frame, please place your order by 7pm from Sunday – Friday. If you want to receive your item by the next day or would like to nominate a day for it to be delivered, then it will cost you £4.99 and again must be ordered by 7pm. If you want to collect your item, this method is free of charge and will be available for you to collect from your local Collect+ convenience store within 1 working day. If you have ordered your items using any of the above methods and have not received it in the time specified then please call the Very helpline. If you have been overcharged for an order or received the wrong item in your package, again, please call the helpline.
For larger goods, a slightly different delivery policy applies, for TV’s there is a charge of £6.99 and if ordered by 11pm, will still be delivered within one working day. For other larger goods such as wardrobes and washing machines, delivery is £24.99 and you will be asked to book your delivery date at point of order.
Very hope that you are happy with the items that you have ordered but appreciate that this is not always the case and so have provided a straightforward returns policy for you to follow. Read the returns policy that is featured on their website to ensure that your item is definitely returnable (any items that have been worn, had their labels removed or are damaged in any way will not qualify for a refund). You then have three options for sending your items back to Very headquarters; returning it free of charge to your local Click and Collect store (10kg max weight limit), returning it free via the Post Office or registering for home collection (large items only). Each item must be returned within 28 days of receiving it and where possible, in its original packaging to help the environment. Although very attempt to process your returns as soon as they receive them, please allow up to 14 days for your account to be credited (you will receive a confirmation email once Very have received your return package). If you have not received your refund after 14 days, or a confirmation email, please call the Very helpline.
When you order something from very you will be asked to create an account with your email address and a password of your choice. This will then securely save your payment details, making it easier for you to checkout next time you order. If you have forgotten the login details to your Very account or have noticed any unusual activity on it, do not hesitate to call the helpline where this will be investigated.