Vanquis

0843 557 3521

Contact Vanquis Bank on 0843 557 3521 if you want to apply for a credit card or you are already an existing customer. Vanquis Bank offers Visa credit cards for UK residents who have a limited or poor credit history.

Vanquis Contact Numbers

Department
Contact Number
Opening Times
Vanquis Customer Services
0843 557 3521
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5.30pm
Vanquis Credit Cards
0843 557 5120
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5.30pm
My Vanquis Account
0844 248 2419
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5.30pm
Vanquis Repayment Option Plan
0844 248 2421
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5.30pm
eVanquis Helpline
0844 248 2423
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5.30pm
Vanquis Complaints
0844 248 2426
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 5.30pm

Vanquis Customer Services

Contact Vanquis Bank customer services by calling 0843 557 3521 if you need help. Give feedback on their products whether you are happy with them or not. Get more information about their other products, like Home Insurance for renters and home-owners. Call to find out how you can increase your credit limit with Vanquis. Ask for advice on protecting yourself from fraud or call to report a lost or stolen credit card. You could also call them regarding the Refer a Friend scheme if you want to earn a £25 reward for each person.

Vanquis Credit Cards

Call 0843 557 5120 if you are interested in applying for a Vanquis credit card. Discuss your eligibility and find out how Vanquis can help you to build your credit rating. If you have bad credit, Vanquis can still help you. Learn more about Vanquis credit cards and if one would be suitable for you. Discuss credit limits and the cost of borrowing to make sure you understand their interest rates. You can withdraw from the credit card agreement within 15 days if you change your mind. Call if you want to pay off your debt and cancel it.

My Vanquis Account

Existing Vanquis customers can call 0844 248 2419 to discuss their Vanquis account. Vanquis can help you to keep track of your spending and manage transactions. Call to report problems with your statements and making payments. Contact Vanquis if you miss a payment so you can make a promise to pay or discuss any accommodations for financial hardships. Find out if you can add an additional cardholder to your account if you want to apply for this. You can call to report the death of a Vanquis account holder or close your own.

Vanquis Repayment Option Plan

The Repayment Option Plan (ROP) is an optional part of a Vanquis account. The three features should help customers to build their credit. They include account freezes for up to 24 months, activating a Lifeline for a missed payment once a year, and the ability to take a Payment Holiday and miss a monthly payment for one month in the year. The monthly cost for the plan is £1.09 plus interest per £100, but you can opt out at any time. Call 0844 248 2421 to activate a Repayment Option Plan benefit or cancel it and request a refund.

eVanquis Helpline

There is an online servicing platform, eVanquis, which allows existing customers to manage their own account online. You can view your balance, access credit card statements, and pay off monthly bills. Call Vanquis on 0844 248 2423 for help with using eVanquis. This includes registering, logging in, and making payments. Get help if you have forgotten your internet ID, Passcode, or Memorable Word. Call to enquire about making balance transfers or closing your account. You can also call for help with the eVanquis app.

Vanquis Complaints

Vanquis Bank wants to make sure that they meet your needs. If their products and services fail to help you in the way that they should, call 0844 248 2426. When you make a complaint about Vanquis, they will aim to reach a satisfactory resolution quickly. If they can’t resolve your complaint during the phone call with you, then they will investigate internally and get back to you within 3-5 business days. Should they fail to reassure you, or take longer than 8 weeks to do so, then take your complaint to the Financial Ombudsman.