United Utilities


United Utilities Helpline Numbers:

United Utilities Phone Number
Head Office Helpline 0844 453 0214
Emergency Helpline 0843 557 3710

United Utilities Opening Hours

Department Opening Hours
Head Office Monday – Friday 8am – 6pm
Emergencies 24/7, 7 days a week

United Utilities Head Office Address

Department Address
Head Office Haweswater House
Lingley Mere Business Park
Lingley Green Ave
Great Sankey

United Utilities FAQs

What areas are covered by United Utilities?
When do United Utilities charge their bills?
Can I learn to read my own United Utilities Water Meter?
Is United Utilities work going to disrupt my local area?

Reasons to call the United Utilities Head Office Contact Number:

  • To draw their attention to a leak, spill, or other emergency
  • To enquire about getting a job at United Utilities
  • To complain about United Utilities work or services
  • To enquire about billings and payment
  • To report a problem with a United Utilities online system or account


United Utilities Water

United Utilities is, first and foremost, a supplier of water, based in Northern England. Based in the North, the company provides safe drinking water to its customers, and also treats waste and manages sewage and effluent.

As it is distributed across the North, United Utilities can enjoy access to multiple reservoirs from which to draw its water, like the reservoirs in Carlisle and the many which populate the Lake District.

To protect their customers, the wildlife of the lakes and themselves, United Utilities have also developed plans to responsibly source their water and manage it correctly to ensure long-term stability. With less of their supply coming from lakes, precious wildlife is maintained, and their plans towards dealing with drought mean that even in severe water shortages, crucial habitats will not be drained.

Using a United Utilities Meter for Water

Bills for water are ordinarily put together based on the rating value of the property being charged, but with a more accurate measurement system, you could find that you’re able to make considerable savings – by cutting out the estimations and relying on solid meter readings, households can generally make savings if they are paying more than £300/£400 every year. Below that threshold, savings are less likely.

The water meters are free, and if a United Utilities customer has one installed and finds that they aren’t making savings, they can return to their original payment method within two years.

Jobs with United Utilities

United Utilities is currently on of the 100 best apprenticeship employers in the UK, and recently transitioned an entire team of forty-two apprentices into full time employees!

Since United Utilities requires far more to keep moving than simply water engineers, the range of jobs available with them is truly staggering. From customer service management and expertise, to middle management and coordination, logistics, purchasing, marketing, engineering, construction, social media management and community support, executive management, IT, communications and much more.

Staff at several United Utilities sites enjoy a fully-stocked gym and childcare for young children, and free transport to and from the nearest city.

United Utilities Online Accounts

If you want ready access to your accounts and feel the need to stay organised at all times, you can manage your United Utilities account via an online service. With this online account, you can send meter readings to United Utilities, pay bills, look at your statement for the month and previous months, or change your payment options.

If you want to set up an online account with United Utilities, you’ll need to have a recent bill from United Utilities, showing your account number. You’ll also need your address, and a working email address.

In the event that you can’t find your account number or don’t have any recent bills, a quick call to the United Utilities helpline on 0844 453 0214 will help.

United Utilities FAQs Expanded

What areas are covered by United Utilities?

United Utilities is based primarily in the North of England, due to its water sources being there. As a result, it covers a huge region including Cumbria, Greater Manchester, Merseyside and Lancashire, and part of Cheshire and Derbyshire.

When do United Utilities charge their bills?

United Utilities has a choice of multiple payment options to allow their customers to pay their bills in a way that suits them. Those with the finances to do so can pay their bills as a single lump sum, while others who would prefer to can pay as a monthly direct debit.

Other payment options include paying online and by cash or cheque at your local bank. If you are insistent on paying directly by cheque, you can do so by sending your cheque in the post and making it available only to United Utilities Water Ltd. Make sure to include your customer number and remember – it is extremely unwise to send cash by post.

Can I learn to read my own United Utilities Water Meter?

You certainly can! In fact, many consider it to be much more convenient to learn to read their own water meter than it is to call out a United Utilities water meter analysis technician. Usually, your water meter will be positioned on the exterior wall of your home, at one end of the garden, or beneath your kitchen sink.

In a way similar to an electricity meter, the numbers show your water usage, and twice a year, United Utilities commandant will visit you to read the meter, ensuring your billing is accurate and up-to-date.

Is United Utilities work going to disrupt my local area?

Utilities work – especially water utilities work – can be extremely disruptive to an area, involving large amounts of digging and earth-movement. Luckily, you can discover whether United Utilities is going to disrupt your everyday life by checking their website (this is not it).

Once you’re on the United Utilities website, you can search using a postcode system to find out whether work is planned in your immediate area in the future, and if it is, find out when it will be occurring and what it will consist of.

If worst comes to worst and you feel that a complaint is necessary concerning United Utilities, you can make it by calling the United Utilities complaints line on 0844 453 0214.

About United Utilities

In the distant past, shrouded by the ages, in 1990, North West Water, a government and public body responsible for water utility provision, was sold to private owners. Shortly afterwards, the electricity utility for the same area faced the same fate, and was folded into the same company, merging the two inexorably.

By 2000, their individual identities had been subsumed by the new creation – a being called United Utilities. The old names were gone – there is no Dana, there is only United Utilities.

With more than five thousand employees, United Utilities continues to grow and has experienced a period of prosperity – as the North West is the wettest part of the UK, water is plentiful, and for a water company, this is great news.

Serving a population of 7 million people, United Utilities continues to soar.

If you need more information on United Utilities, or you wish to discuss their tariffs, packages and products, you can call the United Utilities helpline on 0844 453 0214, between the hours of 8am and 6pm, Monday to Friday.