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TSB Contact Numbers

TSB Phone Number
Head Office 0844 453 0268
Lost/stolen cards 0844 453 0268
Complaints 0844 453 0268

TSB Head Office Postal Address

Department Address
Head Office Henry Duncan House, 120 George Street, Edinburgh EH2 4LH

TSB Helpline Opening Hours

Department Opening Hours
Head Office 8.30am-5.30pm, weekdays

Reasons to Call the TSB Helpline

  • I want to open a current account with TSB
  • I want to book an appointment with a TSB mortgage adviser
  • I have noticed suspicious activity in my TSB account
  • I have spotted a mistake on the TSB website
  • I would like to complain about a service I received from TSB
  • I have forgotten my log in details for my TSB account
  • I am having trouble transferring money online
  • I have gone into my overdraft and have been charged interest
  • I want to locate my nearest TSB Branch

TSB Current Accounts

TSB offer a range of banking options to suit different people, all of which can be found on the TSB website. If you do not want to visit the website and have questions about switching your current account to TSB, you can visit your nearest TSB branch where you can discuss your options with an adviser. To locate a branch in your area, please call the helpline. If you do take a look at the website, you will find a category dedicated to their current accounts, each one tailored to suit individual financial situations. All of the TSB current accounts include a TSB Visa Debit Card/TSB Contactless card, text message alerts that will allow you to keep on top of your own banking activity, a money planner and access to online banking either from your computer or on the go via your smartphone or tablet. TSB’s most popular current account is the Classic Plus Account and you can read reviews from those that have one, on the website. If you are interested in this account, it is worth noting that the account provides high interest, no monthly fees and all the features that you would expect from a great current account (including a £25 interest-free overdraft). If you want something a little simpler, you can opt for the Classic Account which has no monthly fees but still includes important features such as the £25 interest-free overdraft and Apple and Android fee available to you. This account also received a high score of 8.9 in its online reviews. If you are slightly more advanced in your banking, you can check out the TSB reward accounts which include the Silver Account with a monthly fee of £9.95. For this, you will get AA Breakdown Cover, Mobile Phone Insurance, European Couples Travel Insurance and a £50 interest and fee-free overdraft. Up again, is the Platinum Account which offers a £300 interest and fee-free overdraft that is repayable on demand and mobile phone insurance. For help choosing which current account is the best choice for you, please call the TSB helpline. There is also a student account available if you are beginning your course or are currently studying. You will need to prove that you are a student in order to get the benefits of this account, if you have graduated, you can move over to the TSB Graduate account.

TSB Online Banking

Banking on the go is not only extremely easy but also a really convenient way of checking your balance, transferring money to different accounts and paying friends and family. TSB offer a great online banking service that can be accessed by their website but is also available as an app to download to your tablet, Smartphone or Android. You will first need to register for online banking if you haven’t already and you can do this online via their website or in your branch. You will be given a username and password which must be remembered to access your banking. If you have forgotten your log in details, please ring the helpline where you can answer a range of security questions that will allow you to gain access to your account. Accessing your account via the TSB website is straightforward and you simply select to ‘log in’ in the top left-hand corner of the homepage. You can select for your computer to remember your user ID to allow log in to be quicker and easier the next time round, but please note that it is not advised to do this should you be logging in from a shared computer or domain. If you notice any suspicious activity on your account then please call the helpline immediately.

TSB Mortgages TSB mortgage finder

Taking out a mortgage is a big decision and if anything you want to have the reassurance of a great mortgage provider behind you, when you are getting your finances in order as well as dealing with all the general stress that comes with moving into a new house. You can browse the mortgages that TSB have to offer on their website or if you want further information, you can book an appointment with one of TSB’s professional mortgage advisers. If there are two of you paying the mortgage then you will both need to attend this meeting. TSB have a mortgage calculator on their website, so before you decide on which mortgage plan to choose, you can calculate how much you will be entitled to borrow, so that you can begin to plan financially. The mortgage calculator works by entering the number of applicants to the mortgage (eg how many people will be paying it), the number of dependents (spouse, children etc) your annual income and any additional income/bonuses and any monthly debt commitments you might have. The calculator will then tell you how much TSB is willing to lend you. This is a great way of comparing mortgages online from other companies to see which one will allow you to borrow the most and which will give you the greatest benefits.

TSB Credit Cards

There are different credit cards to match different needs on the TSB website and you can compare them all either by using the credit card finder or reading for yourself the benefits of each one. There is even a credit card available for students as TSB knows that being at university can sometimes cause financial strain that you may need help with. The card offers a 19.94 % p.a variable on all purchases. Call the helpline for more information about financial help and credit cards that are available from TSB.

About TSB

TSB is a retail and commercial bank in the United Kingdom and has a total of 631 branches across England, Wales and Scotland. The bank, previously in partnership with Lloyds Bank, was formed when the partnership ended in September 2013. They have more than 4.6 million customers and has its headquarters in Edinburgh.