Travelodge

The contact number for Travelodge is available directly from their website at no or lower cost

0330 041 2222

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Travelodge is a UK hotel chain. If you need to contact the Travelodge head office helpline please call the number above.

Travelodge Contact Numbers

Department Opening Hours
Head Office Monday- Friday
9am-5.30pm
Customer Services Monday- Friday
9am-5.30pm
Bookings Monday- Friday
9am-5.30pm
Account Monday- Friday
9am-5.30pm
Cancellations Monday- Friday
9am-5.30pm
Complaints Monday- Friday
9am-5.30pm

Travelodge

Travelodge UK is known as Travelodge Hotels Limited and is a separate company from the Travelodge that runs in America. Travelodge UK has 32, 600 bedrooms in the UK which make it the biggest hotel chain in the United Kingdom. It is also second largest in the budget hotel sector (after the Premier Inn). The hotels are notoriously basic but great value and are a popular choice for travellers who need to make an overnight stay due to their convenience and electronic check in and out the system. Travelodge have generally been successful and seen significant earnings since it first opened – completing a successful refurb and overhauling their image in 2012. However, in 2006 the company found itself under fire from BBC’s Watchdog due to their habit of overbooking rooms which meant that guests were turned away if they arrived late to check in. They now state this on their website that this may occur and if it does they will do their best to accommodate guests in a nearby Travelodge at no extra cost (although this is not guaranteed). As the hotels are built for convenience there may not be any eating or drinking facilities available in the hotel but they are often located next to a Harvester, Toby Carvery or in a motorway service station. If you need to contact the Travelodge head office helpline you can do so by calling.

Customer Services

You can contact the Travelodge customer services helpline if you would like to make a reservation at Travelodge, you would like to know more about Travelodge’s overbooking policy, you would like to make a complaint to Travelodge, you would like to notify someone of your check-in time, you would like to know about the parking facilities available at Travelodge, you want to cancel your Travelodge booking, your room has been overbooked and you want to know what your rights are, you would like to change the dates of your Travelodge booking, you have been overcharged for your room at Travelodge, you are due a refund and have not received your money back, you booked two rooms and have only been charged for one, you are having problems using Travelodge’s online booking system, you are travelling with children and need to request a cot for the room or you have recently stayed at a Travelodge and left an item behind. For any of these reasons or if you need to ask other questions please call to be directed to a member of the customer service helpline team.

Bookings

Booking at Travelodge could not be easier and booking can be completed online in a few, easy steps. You can select how many adults and how many children you wish to book for and whether you require a room with disabled access. You will then be given a number of options in the location that you requested, including the price of the room for your total stay. Once you have chosen the hotel and room that best suits you, you can head to the checkout and pay for your booking. If the hotel is in high demand, you will be told that there are only a few rooms remaining. You can see all the amenities the hotel has to offer such as free wifi, bath and shower gel, a hairdryer and whether or not there is a restaurant that you can use. You will also be told where the attractions are in the place you are visiting and what are the best things to do in the area. When booking, you can choose to book a room with wifi for a little extra if you would like it unlimited. You can then add any extras onto your bookings such as a late checkout (£10.00) and breakfast. Most Travelodge’s allow pets in their hotels. You can add them to your booking for an extra £20.00 but you need to make sure the particular hotel that you are travelling to will account for your pet. Travelodge will accept all major credit and debit cards. For help booking a room, a problem with a booked room or to complain abo9ut the booking process please call.

Account

Whilst you are going through the booking process, you will be asked to create an account which will hold your booking details and allow you to manage your booking at a later stage. Simply log in to your account to view your booking reference, cancel your booking or amend it. If you have forgotten your login details, please call and a member of the team will assist you in gaining access to your account.

Cancellation Policy

Log into your account to cancel your booking with Travelodge. Depending on when you made your booking, your cancellation may be free up until the day you check-in. You will be informed of your cancellation rights when you make your booking. If you have cancelled a booking in error please call immediately.

Complaints

Travelodge hopes that your stay with them is comfortable but if you have any issues that you feel need to be addressed, either whilst you are staying in the hotel or after you have stayed, then please call the Travelodge helpline. You can also visit the website and make an enquiry, leave feedback about your recent hotel stay or report an item that you have left in a Travelodge.

Travelodge Head Office Address

Department Address
Head Office Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT