Trading Standards

0843 178 4038

Contact Trading Standards on 0843 178 4038 if you have concerns about a business. Trading Standards monitors and regulates sales activity in the UK to protect consumers and make sure all trading is legal.

Trading Standards Contact Numbers

Department
Phone Number
Opening Times
Trading Standards
0843 178 4038
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Consumer Advice
0843 178 4039
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Practitioner Membership
0843 178 4040
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Local Authority Services
0843 178 4041
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Commercial Services
0843 178 4042
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Press Office
0843 178 4043
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

Trading Standards

Contact Trading Standards, as the Chartered Trading Standards Institute is commonly known, on 0843 178 4038. You might have a general enquiry about the Institute and what they do. Call with any questions about qualifications, training, events, memberships, or even sales and marketing. You can ask about any of the work that they do and ask for advice in your own dealings. You can get help with finding the local Trading Standards office, or arrange a visit to the head office if necessary. Your local council will usually have a Trading Standards department. Call this number to make enquiries about vacancies for CTSI jobs.

Consumer Advice

Consumers can contact Trading Standards on 0843 178 4039 to get legal advice. You should call if you are unhappy with your treatment by a trader and you suspect that they are breaking consumer laws. Report a problem with goods or services you paid a UK trader for. They may be breaking the law if they don’t supply the goods as promised or refuse certain aftersales services. There are slightly different rules for purchases made online, so you can call for guidance in that situation. If you have no option left but to take a trader to court, Trading Standards can advise you or help you with ADR. Call for advice on rights for product recalls.

Practitioner Membership

Practitioners are Trading Standards professionals who can sustain and improve their competency through joining the CTSI. Membership will cost from £37 to £121 for a year. Applicants will also need two sponsors who are already CTSI members. Call 0843 178 4040 if you need help with becoming a member of CTSI. You can also call if you are already a member and need information or support. CTSI training and development is available for members, and they can attend events such as conferences and seminars. Call this number if you are a CTSI member and you need help with registering online or logging in for bookings or payments.

Local Authority Services

CTSI offers services for local authorities to help with their efficiency and generating income. These include businesses and consumer information and secure communications as well as publications, directories, and leaflets for information and advertising. Local authorities can advertise relevant vacancies in TS Online or TS Appointments to help with recruitment. A retailer training tool for underage sales is available. CTSI can also help local authorities with commercialization through the development of business products and the virtual college TradeSimple. Call 0843 178 4041 if you are part of a local authority needing help with these.

Commercial Services

A variety of commercial services are available from CTSI to help businesses. CTSI consultancy provides the regulations expertise businesses need, including market surveillance and customer service knowledge. It is important for businesses to develop regulatory compliance solutions. CTSI can organize and manage an event for training or a conference. There are business information services to give you guidance on trading standards laws. Your business can get accreditation through the Consumer Codes Approval Scheme to give customers more reassurance. Call 0843 178 4042 to discuss CTSI commercial services and how they help.

Press Office

As the voice of the trading standards industry, CTSI makes announcements on policy and consumer and business stories. The CTSI press office upholds the vision of the CTSI by sharing key messages. It keeps people aware of scams and common problems to avoid. They report on consultations and of course CTSI strategies for dealing with the consequences of Brexit. They also manage publications such as the Journal of Trading Standards magazine and website, which is updated twice a year. Call 0843 178 4043 if you have a media enquiry for the CTSI press office. You can also call this number to reach the policy team at CTSI.