Toshiba

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Contact Toshiba, the Japanese provider of electronic equipment for consumers and businesses, on the helpline number listed above.

About Toshiba

In 1939, two Japanese companies originally founded in the late 1800s merged to create the company that is now Toshiba. After operating as Tokyo Shibaura Denki K.K. for almost 40 years, in 1978 the company officially became the Toshiba Corporation. Toshiba introduced many new electronic products to Japan first, such as transistor televisions, microwave ovens, laptops, and radar.

Toshiba supplies electronic equipment for consumers including TVs and laptops, as well as a wide range of services for businesses. Authorized retailers sell Toshiba products for consumers, so in the event of purchase issues, you should contact your retailer directly. Toshiba provides various long-term support services for small and large businesses through its online websites.

Toshiba Contact Numbers

When you have a paid agreement with Toshiba directly such as product protection, you can call Toshiba using these phone numbers. Otherwise, your problem resolution may depend on the policies of the retailer you purchased the Toshiba product from. Check the list on the right of this page for their contact numbers.

Department
Opening Times
Customer Services
(Mon-Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed
Warranties
(Mon-Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed
Insurance
(Mon-Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed
Data Recovery
(Mon-Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed
Repairs
(Mon-Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed
Business Solutions
(Mon-Fri) 9am – 5pm
(Sat) Closed
(Sun) Closed

Customer Services

To make a complaint or ask a general question, contact Toshiba on this number. Call for assistance with finding your closest Toshiba service provider or approved reseller of Toshiba products. In addition, you can request further information about all Toshiba products and services. In some cases, this might involve you being transferred to the relevant phone number for your Toshiba requirements.

Warranties

All Toshiba products come with a free standard warranty of between 1 and 2 years, depending on the product. Registering your product entitles you to this free warranty from the date you purchased the product, so call the number to register. You can also call to find out how to purchase a warranty extension for 3 to 5 years, covering repair and support after your original warranty expires.

Insurance

Standard warranties only cover certain conditions, but purchasing a Toshiba Insurance plan guarantees product protection. Call the number to enquire about the insurance options covering accidental damage and theft for 3 years. Insuring your Toshiba electronics will save you maintenance costs in the long-term because it enables you to use the collection, repair and return service at no additional cost.

Data Recovery

While an insurance plan takes care of most of your repair worries, it may not cover data loss. Whether you’re a student or a businessperson using a Toshiba device, you’ll be storing a lot of valuable information on it. If this is compromised it can cause a nightmare, so call the number to learn how you can prevent this by purchasing a 3-year data recovery service, including the cost of a brand new hard drive.

Repairs

Toshiba offers an On-Demand repair service which covers battery replacements, data recovery, and out of warranty repairs from small parts to major damage. For businesspeople, Toshiba also provides a paid On-Site repair service, dispatching a replacement part or a Toshiba engineer to your chosen location by the end of the next day. Call their number for more details or to purchase a Toshiba repair service plan.

Business Solutions

Toshiba designs and manufactures its own business technology which can be used across many industries, including schools and councils. Call the number to look into business devices such as Portégé, Tecra, and Satellite Pro. You can also purchase a Toshiba Business Support Portal for 1 to 3 years to manage all your assets on one platform, or the Asset Recovery Service to safely recycle outdated equipment and data.

Other Ways to Contact Toshiba

On Facebook and Twitter, you can send comments and replies to Toshiba. There’s even a separate Twitter account for @ToshibaUK. Since they don’t have a designated social media customer services team, you might be better off speaking with Yoko, Toshiba’s online virtual assistant. If you have the time to search for answers yourself, then you can look through the Toshiba Community Knowledge Base.

Finally, if other options aren’t working for you, then you can revert to the original format of writing a complaints letter. Send any letters in the mail to Toshiba’s UK Head Office at the following address:

Department
Address
Toshiba UK Head Office
Digital Products
Toshiba Court
Weybridge Business Park
Addlestone Road
Surrey
KT15 2UL