0844 826 8444

Contact Topshop, the British multinational fashion retailer, on 0844 826 8444. Topshop customer services will assist you seven days a week.

About Topshop

In 1946, Burton Group acquired the UK women’s fashion store chain Peter Robinson. The company introduced Peter Robinson’s Top Shop as an instore youth brand in 1964. Almost a decade later in 1973, Burton Group split the chain into two separate stores so that Peter Robinson could focus on the over 25s market and Top Shop could target 13-24 year olds. Later, Burton Group targeted the market for menswear by launching the Topman brand in 1978. The chain became known as Topshop rather than Top Shop by the end of the 1980s.

Over the years Topshop has expanded across the UK and internationally across 37 countries, although operations in Japan, Australia and New Zealand eventually closed down. Today Topshop operates around 500 stores, over 300 of which are located throughout the UK. On average 4.5 million people visit Topshop’s website per week. With hundreds of new products arriving online every week and shipping to 110 countries, Topshop’s website is the core shopping experience for its customers.

Topshop Contact Numbers

Use the following helpline numbers to contact Topshop with issues relating to the relevant department.

Phone Number
Opening Times
Customer Services
0844 826 8444
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
Online Account
0844 249 0087
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
Online Orders
0844 249 0133
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
0843 816 6097
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
Collect From Store
0843 816 6098
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
Returns & Refunds
0843 816 6099
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
Gift Cards
0843 178 3544
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
Topshop Card
0843 178 3545
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
Personal Styling
0843 178 3546
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
0843 178 3547
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm
0843 178 3548
(Mon-Fri) 8am – 9pm
(Sat-Sun) 8am – 9pm

Customer Services – 0844 826 8444

All of your general questions should be directed to Topshop customer services. Call the customer services team on 0844 826 8444 for everything from locating a store, checking stock, and promotional offers to information on sizing, wash care or even e-receipts. In addition, call the team for complaints resolution.

Online Account – 0844 249 0087

Call 0844 249 0087 for guidance setting up an online account with Topshop so that you can check out faster and save your payment and delivery details. Call when you need to reset your password so Topshop can unlock your account for you, to amend your account details, or to unsubscribe from the newsletter.

Online Orders – 0844 249 0133

For assistance using the Topshop website to place an order, call 0844 249 0133. If you’re having issues with the website or just prefer to talk on the phone, then call to ask an advisor to place the order for you. Unfortunately, Topshop can’t amend or cancel orders once submitted, but they can track them for you.

Delivery – 0843 816 6097

Topshop dispatches parcels up until midnight every day, but sometimes deliveries can get delayed. Call 0843 816 6097 to track your order if it doesn’t arrive when expected. You can call this number for more information on Topshop’s delivery services as well, such as international or even certain UK postcodes.

Collect From Store – 0843 816 6098

When you order online, Topshop can deliver your items to your chosen store within the UK to pick up within 10 days. To receive updates on your order, report items missing after collection, or extend your collection time, call 0843 816 6098. If you change your mind and want a refund, call to let the store know.

Returns & Refunds – 0843 816 6099

While Topshop returns used to require the creation of a Returns Authorization Number, now you can just stick your Freepost label on the parcel and take it to a post office or Hermes ParcelShop. For assistance with conditions of Topshop’s returns and exchanges policy, or to chase up a refund, call 0843 816 6099.

Gift Cards – 0843 178 3544

Due to Topshop providing both physical and digital gift cards, you can order online and send them by post or e-mail. Call 0843 178 3544 for advice on Topshop’s gift card options, including where to find them in stores. In the event that you want to purchase a bulk order of gift cards, you’ll need to call this number too.

Topshop Card – 0843 178 3545

Topshop customers over the age of 18 can spread the cost of their shopping with a Topshop credit card provided by New Day Ltd. Call 0843 178 3545 to learn how to apply for a Topshop Card. You can also call to activate your card, add additional cardholders, cancel your card, or for help with making payments.

Personal Styling – 0843 178 3546

Selected Topshop stores offer a complimentary premium shopping service. With several appointment types and lengths to choose from, Topshop’s personal stylists will help you to get ready for any occasion. Call 0843 178 3546 to find your nearest store which provides the service and book an appointment.

Careers – 0843 178 3547

Plenty of types of careers are available with Topshop, from Retail to Head Office. Whether you’re interested in customer service and store management or merchandising and PR, contact Topshop by calling  0843 178 3547 today to ask about local vacancies and how you can apply for them.

Corporate – 0843 178 3548

For corporate enquiries, call 0843 178 3548 to be put through to the Arcadia Group. The head office can provide all the details such as company registration and VAT number or ethical policies and donations. If you want to become a supplier for Topshop, or are looking for a sponsorship, then call this number.

Other Ways to Contact Topshop

Message Topshop via their social media pages on Facebook and Twitter. If you would prefer to write a longer message, send an e-mail directly to instead.

Another way to get in touch with customer services is to write a letter. Send any letters and especially complaints to Topshop head office courtesy of Arcadia Group in London, at the address below.

Topshop UK Head Office
Customer Care
Arcadia Group Ltd
Colegrave House
70 Berners Street
London W1T 3NL