Thomas Cook

0843 557 4347

thomas cook new logo

Thomas Cook Contact Numbers

Thomas Cook Phone Number
Head Office 0843 557 4347
Customer Service 0843 557 4347
Complaints 0843 557 4347

Thomas Cook Helpline Opening Hours

Day Opening Hours
Mon-fri 9 am – 7pm
Weekend Saturday: 9am – 1pm
Sunday: CLOSED

Thomas Cook Head Office Address

Head Office Address
Thomas Cook Thomas Cook Group plc
3rd Floor, South Building
200 Aldersgate
London
EC1A 4HD

Reasons to Call the Thomas Cook Helpline

  • I would like to book a holiday with Thomas Cook
  • I would like to make a complaint about Thomas Cook
  • I would like to cancel my Thomas Cook booking
  • I would like to change the name on a Thomas Cook booking
  • I would like to apply for a job at Thomas Cook
  • I work at Thomas Cook and need to contact HR
  • I would like to make a seat reservation with my booking
  • I would like to upgrade my booking
  • I want to enquire about baggage allowances
  • I want more information about Thomas Cook destinations
  • I want to change the time or date of my booking
  • I need to book some special assistance for when I travel
  • I have forgotten my log in details and therefore cannot manage my booking
  • I am struggling to check in online for my flight
  • To locate my nearest Thomas Cook travel agents

Thomas Cook UKthomas cook flights

Thomas Cook are a major airline based in the UK that provide flights and package holiday deals to their customers. If you would like to book a holiday with Thomas Cook, the best way to do this is to visit their website and check out all that they have to offer. Thomas Cook fly to a number of different destinations both in Europe and outside of. Popular destinations outside of Europe include the Maldives, the Caribbean, Bahamas, Bali, Sri Lanka and Dubai. For a list of top destinations from A-Z, please either call the helpline for further information, or visit the website. Once you have chosen where you would like to fly to (Thomas Cook will offer both package holidays or just flights), you can follow the quick and easy booking process by choosing your departure airport, putting in your destination, stating the number of passengers and the day that you would like to fly. Thomas Cook will then bring up your flight time options. Sometimes, if your search is too specific, you may be offered alternative flights if there are not any available on your chosen day of travel. By ticking the ‘i’m flexible’ box, you will bring up different flights over a range of different dates (close to your chosen one). Once you have decided on the flight times you would like, you can proceed to payment where you will be able to book either your flights or holiday using a debit or credit card. Once the flights are booked, you will receive a confirmation email, stating your flight reference number. It is important that you keep hold of this.

Thomas Cook Check In

To check in online, you will need to go to the Thomas Cook website and log in using your flight reference number and password. Once you are logged into your account, you can select to ‘manage my booking’ here, you will have the option of checking into your flight. You can simply follow the steps to do so. Please note that you will only be able to check in for your flight once check in is open (you will receive an email when it is). Thomas Cook check in for regular passengers will open 24 hours before your flight departs and will close 2 hours before. You will be able to pre-select your seats when checking in. Checking in online requires you to print your boarding passes prior to arriving at the airport, where you can proceed straight to security if you do not have any baggage to check into the hold. Don’t panic if you don’t have the means to check in online, you can still check in regularly at the desk when you arrive at the airport. This will open three hours before your flight is due to depart.

Thomas Cook Baggage AllowanceThomas Cook baggage allowance

Hand Baggage allowance on all flights is a complementary 6 kilos per person and 10 kilos if you are travelling in a premium class. Check in baggage allowances differ depending on whether you have a standard package, a long haul flight or again, are travelling in premium. The standard baggage allowance for hold baggage is 15 kilos, with an extra 10 kilos available for purchase. Please call the Thomas Cook helpline or visit the website for further information and different baggage allowances. Charges will apply to any additional baggage wanting to be added above the allowance, as well as if the bag is found to be overweight at check-in.

Thomas Cook Seat Reservations

You can book your seat in advance with Thomas Cook and add it to your booking at any time before your flights departure. This is especially recommended if you are travelling with small children or in big groups of people that want to sit together during the flight. You can also book seats with extra leg room if you prefer. The cost for pre-booking your seats begins at £10 one way. Special assistance seating is also available to the likes of unaccompanied minors and disabled/immobile people.

Thomas Cook Holidays

Whether you are looking for a luxury, romantic getaway for two or a fun-filled family adventure, there are plenty of holidays to choose from at Thomas Cook. Don’t forget to also check the homepage for both summer and winter travel deals. If you would like further advice, you can nip into your local Thomas Cook travel agency. Please call the contact number to locate the closest one in your area.

Thomas Cook Currency

You can buy currency from Thomas Cook in their stores which is available to reserve online and then collect on a day that is convenient for you. Alternatively, you can order your currency online and select to have it delivered to your address. Thomas Cook Money has an extremely competitive exchange rate and has been changing currency for 170 years. If you have ordered currency online and it has not been delivered on time, please call the helpline.

FAQ’s

How can I cancel my Thomas Cook booking?

You can cancel your booking the same way you would check in for your flight, by logging into your account using your flight number and password. You will then need to complete a request form confirming complete cancellation of your booking. Please note that all Thomas Cook booking are 100% non-refundable – claims can be made through your holiday insurance but this is a separate matter.

Are Thomas Cook flights transferrable?

Name, time and date changes of your bookings are changeable but can only be done by contacting Thomas Cook by phone. Charges do apply and will depend on the extent that you want to change your booking.

Where can Thomas Cook vouchers be used?

You can both give and receive gift cards from Thomas Cook for different amounts. If you have received a gift card, you will get the most out of it by registering it in the gift cards section of the Thomas Cook website, which will also mean that it is protected. You can log in to top up your gift card or check the balance at any time. Your gift card can be used across all Thomas Cook services, please call the contact number if you are experiencing any issues.

About Thomas Cook

Thomas Cook was formed on the 19th June 2007 as a result of the merging of Thomas Cook AG and My Travel Group plc. Today, it has a fleet of 97 aircraft and employs over 32, 000 people. It has nearly 20 million annual customers both online and to its 2, 926 stores.