Thames Water

0844 248 2562

Thames water logo

Thames Water Contact Numbers:

Thames Water Phone Number
Head Office 0844 248 2562
Emergencies 0844 248 2562
Complaints 0844 248 2562

Thames Water Helpline Opening Hours

Department Opening Hours
Head Office 9am-5.30pm, weekdays

Thames Water Head Office Address

Department Address
Head Office Clearwater Court, Vastern Road, Reading, RG1 8DB

Reasons to call the Thames Water Helpline

  • I need to report a leak
  • I need help paying my bill
  • I need help understanding my bill
  • I have low pressure in my taps are no water at all
  • I need a plumber recommended to me
  • I have forgotten my login details and cannot access my account
  • I want more information about waterworks happening in my area
  • I am moving house and want to alert Thames Water
  • I have a burst pipe
  • I want to update the details on my account

About Thames Water

Thames Water are the UK’s largest Water and Waste Water provider. It is estimated that they supply around 2, 600 million litres of tap water to homes both in London and the Thames Valley. It is a private utility company that is responsible for the Water Supply of the majority of London. It was first established in early 17th century, although it had a number of other company names before it became Thames Water in 1973 (full name: The Thames Water Authority). In 1989 it was privatised as Thames Water Utilities Limited. It has over 100 water treatment works.

Thames Water

If you live in London or the surrounding area, then the water you get in your home will be provided by Thames Water. You can view all of their responsibilities and services on the Thames Water website. There are a certain number of actions that can be performed when using the Thames Water website such as informing Thames Water if you have a noticed a leak in your home or on your street. In instances such as this, there is an online form on the Thames Water website that you will need to fill out, reporting whereabouts the leak is and the extent of the leak (trickling to major burst). You can find out exactly what is happening in your area in terms of road and waterworks, and whether you will be Thames water pipesaffected. Advice on tackling leakage can also be found on the Thames Water website. They do warn that a lot of the pipes under the streets of London have been around for over 150 years and so when there is a leak or something goes wrong, the pipes have to be completely replaced rather than simply maintained. Thames Water explains on their website how they have come a long way since privatisation and have invested over £11 bn on improving their infrastructure. Thames Water list expert plumbers on their website that are on hand to help, when you sign up for Plumbing & Drainage Plus, which will be administered to you by HomeServe. With this insurance cover, your home will be protected against unexpected cost as well as the inconvenience of blocked drains, dripping taps and burst water pipes. Plumbing cover starts from 50p per month. Only homeowners can apply for this insurance, please call the helpline for more information.

Thames Water Login

When you register with Thames Water, you will be able to create an account on their website which will enable you to manage things such as your bills and make any payments that you may have fallen behind with. You can also report any issues that you may have. Registering is simple, just follow the instructions on the Thames Water website. You can log into your account at any time on the Thames Water homepage in the top right-hand corner. If you have forgotten any of your log-in details, please call the helpline and a member of the team will help you in accessing your account.

Thames Water Developer Services

If you are developing a property, you can contact Thames Water at any time with any enquiries or problems you may come across during your development. Before you begin your development, you can use the Thames Water online tool to get a quote on how much a basic water supply will be to your property. They will also provide recommendations for specific designs. They also provide step by step guides on what to do when you want a new or replacement water connection in your new property. If you have a site set up whilst you are building and there is no access to water, you will need to have one installed. Thames Water can arrange this for you. They can also arrange to divert or abandon water supplies at new properties. They are available to reach on social media as an alternative form of contact.

Thames Water Moving House

It is important that you alert Thames Water if you are moving in or away from their supply area and you can do this either by calling the helpline or online. If you are unsure, you can use the Thames Water supply checker to see if it is them that supplies your area. Simply enter your postcode and Thames Water will do the rest. Once you know you are definitely supplied by us, you can visit the Thames Water website to find out what you should do if you are moving home. If you are moving into a home that is supplied by Thames Water, please call the helpline so that all details can be changed over. If you are a Landlord, you can use the new Landlord TAP feature to alert Thames Water of changes to your property. This service is completely free of charge.

Thames Water Careers

Careers at Thames Water come in all different shapes and sizes and you can use their website to browse for a position that may suit your location and qualifications. There is plenty of accessible information on the Thames Water website about the culture and values of the company and what it is like to have a role in the business as well as the rewards and benefits that may come with the position. By reading this,  you can decide whether the position is right for you before you apply. Looking to gain some experience? You can apply to join Thames Water as a trainee, an apprentice or a graduate depending on your situation. The Thames Water graduate programme is a great way of transitioning from being a student to living in the working world.