TFL

0844 453 0120

TFL Helpline

Transport For London (TFL) is run by the UK government and ensures the smooth running of London Transport services such as the London Underground and TFL Rail.

Additional TFL Helpline Numbers:

Transport for London Helpline
Head Office Helpline  0844 453 0120
Complaints number TFL  0844 453 0120
Customer Services Helpline for TFL  0844 453 0120

Opening Hours for the TFL Helpline

Department Opening Hours
TFL Customer Service Helpline 8:30am-11:30pm, 7 days a week

Head Office Address for TFL

Department Address
Head Office TfL Customer Services
4th Floor,
14 Pier Walk
London
SE10 0ES
The United Kingdom

Who owns Transport for London?
Who funds TFL?
What services does TFL govern?
How do I pay the congestion charge with TFL?
Where is the TFL Head Office Address?

Why contact Transport for London on the TFL Helpline:

      • To register a complaint with the TFL about a member of staff, or about the level you have received a service governed by the in London.
      • To ask about certain routes or ticket prices with a TFL service
      • If you have been charged for something via TFL and would like to talk to a member of staff about refunds
      • If you wish to make changes to any upcoming travel plans with TFL
      • To inquire about jobs and careers with Transport For London

Transport for London Journey Planner

If you are looking to plan an upcoming journey with Transport for London and would like to know of any route changes or delays, the TFL Journey Planner is great for doing so. Simply enter where you would like to leave from, and where you would like to travel to, and the planner will give you the best options for you, including information on any delays on certain lines. You can also download the planner in the app store. The planner can tell you information on buses, trains, tubes, and any other service governed by the Transport for London.

Congestion Charge with TFL

TFL HelplineThe Congestion Charge in London was introduced

You can pay the congestion charge with TFL in a number of ways. No matter how many times you may drive in and out of congestion zones during the day, you only need to pay the charge once. The charge is £11.50 if you are paying in advance or on the day of travel. If you have no paid, you will have to pay £14 the following day. You can also set up a direct debit with the TFL on their website, in which you can automatically be charged for congestion if you drive through certain zones. If you are a resident, blue badge holder, have a vehicle for 9+ seats, or drive a motor tricycle, you do not have to pay the congestion charge. For more information on drivers who are exempt from the charge, ring the number for the TFL Helpline above.

Careers with TFL

If you are looking for a job or graduate scheme with Transport for London, you can browse through current openings on their careers website. Search and apply for the jobs suited to you and your skills, or find out about current opportunities in your area.

TFL Underground

FAQ’s

Below are the most asked questions regarding the Transport for London. If your question is not answered below, we suggest ringing the TFL Helpline above, where you will be connected directly to a member of staff who can help you.

Who owns Transport for London?

TFL is owned and run by the Greater London Authority, a parent authority own by the UK government. This means that TFL is run and governed by the UK government.

Who funds TFL?

TFL are funded by a number of things. The main source of funding comes from Fair prices throughout their network. However, the TFL is also funded by grants from the UK government, borrowing from reserves and Crossrail funding.

What services does TFL govern?

The Transport for London governs a number of road and rail services throughout London. It governs tube services throughout London, as well as overground, TFL Rail, Tram and DLR routes.

How do I pay the congestion charge with TFL?

You can pay the congestion charge with TFL in a number of ways. No matter how many times you may drive in and out of congestion zones during the day, you only need to pay the charge once. The charge is £11.50 if you are paying in advance or on the day of travel. If you have no paid, you will have to pay £14 the following day. You can also set up a direct debit with the TFL on their website, in which you can automatically be charged for congestion if you drive through certain zones. If you are a resident, blue badge holder, have a vehicle for 9+ seats, or drive a motor tricycle, you do not have to pay the congestion charge. For more information on drivers who are exempt for the charge, ring the number for the TFL Helpline above.

Where is the TFL Head Office Address?

TfL Customer Services
4th Floor,
14 Pier Walk
London
SE10 0ES
The United Kingdom

More about TFL

Transport For London (TFL) is run by the UK government and ensures the smooth running of London Transport services such as the London Underground and TFL Rail. TFL are funded by a number of things. The main source of funding comes from Fair prices throughout their network. However, the TFL is also funded by grants from the UK government, borrowing from reserves and Crossrail funding. When paying for your congestion charge, this must be paid to the TFL. ou can pay the congestion charge with TFL in a number of ways. No matter how many times you may drive in and out of congestion zones during the day, you only need to pay the charge once.

Below is a recent upload to the TFL Youtube Account, for more videos like this, visit their Youtube account. For more general information on the Transport for London government body, ring the Transport for London Helpline above, where we will patch you directly through to a member of customer service who can help you further.