SSE

0843 208 1768

sse-helpline

SSE, formerly known as Scottish and Southern Electricity, is an electricity and energy company with its headquarters in Perth, Scotland, which services Scotland, the UK, and Ireland.

Owners of two power stations (the Fiddler’s Ferry and Ferrybridge stations), SSE is able to produce their electricity at a very competitive rate, making them the largest electricity supplier in the UK by a considerable margin. SSE have also diversified into natural gas provision and enjoy the same success there, as the most popular natural gas providers in the UK.

Why would I need to call the SSE Helpline?

SSE are the largest energy suppliers in the UK, and supply Scotland, England, Wales, and Ireland, so their customer base is enormous. Their services included electricity, natural gas, heating management and insulation, smart meter installation and more, so their millions of customers may need to call for any reason. Your reasons to call the SSE helpline number may include, but will not be limited to:

  • You want to make a payment
  • Your smart meter seems to have broken
  • Your boiler has broken down and you need assistance
  • You want to officially register a complaint
  • You want to report an error in your bill
  • You would like to submit meter readings
  • You have decided to invest in a smart meter and would like to arrange installation
  • You can’t remember your account log-in details
  • You want to alter the amount paid by direct debit
  • You need to check the amount of energy you are using
  • You have moved into a new home, and this one is already equipped with an SSE meter
  • You are already with SSE and are reporting a change of address
  • You want to switch to a different tariff
  • Your landline is faulty
  • You are having broadband troubles
  • Your phone package needs to be changed
  • You would like to report an error on your phone bill
  • You would like to apply to work at SSE

FAQs

Is there an SSE graduate programme?
I’m moving house – how can I let SSE know?
Emergency! Does SSE have an emergency contact number?
I don’t want to phone – will an email do?
Do SSE use smart meters?

Other SSE Phone Numbers

Department Contact Number
Customer Services 0843 208 1768
Head Office 0843 208 1768
Missing orders 0843 208 1768

SSE Head Office Address

Department Address
Head Office Inveralmond House
200 Dunkeld Road
Perth PH1 3AQ

SSE Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am – 8pm
Saturday 8am – 6pm
Sunday Closed

PIC HERE

SSE Energy Tariffs

Energy tariffs by SSE are tailored to the postcode of the property applying, but they are always on the same plan – either a fixed-term contract, or a fixed-rate tariff for one or more years, or the standard energy tariff, which is dependent on the energy prices at the source.

It’s important to pay attention to these tariffs when choosing one, so that you can make sure to pick one up which suits your needs and the needs of your household, while being as cost-effective as possible. Every SSE tariff offers a paperless option, which involves electronic billing and emails, as well as a traditional bill-based tariff, and each one can be paid by direct debit or in the traditional manner using a phone or email connection.

Full information on each tariff can be found on the official SSE website (this isn’t it) or by calling the SSE helpline number on 0843 208 1768 any time between 8am and 8pm, Monday to Friday. On Saturdays the helpline operates reduced opening hours of 8am to 6pm, and the SSE helpline is unfortunately closed on Sundays.

SSE Energy

For full information on SSE energy use and connectivity, visit the official SSE website, as it has a fully-realised body of literature aimed at guiding customers through responsible energy use.

Any customers interested in switching to SSE to avail of their bountiful energy supply can investigate their various tariffs, connectivity and other features and drawbacks by visiting that same site, or calling the SSE helpline number on 0843 208 1768 any time between 8am and 8pm, Monday to Friday. On Saturdays the helpline operates reduced opening hours of 8am to 6pm, and the SSE helpline is unfortunately closed on Sundays.

To check your quote online, go to the official SSE website (this is not it) and go to the “energy” tab, which will allow you to input your postcode, and any other information such as whether you will be using a smart meter or opting for SSE insulation.

SSE Home Services

SSE Home Services picks up where the supplier leaves off – it’s not enough to have a steady supply of natural gas when your boiler has broken.

If you visit the official website, you will be able to choose the SSE Home Services section, which allows you to browse a number of services such as boiler cover, and more esoteric but even more vital cover, like carbon monoxide detectors and 24-hour callout cover.

If you opt for the SSE Home Service 24-hour callout cover, you will be able to call an engineer at any time of the day or night, and could also save a fortune on emergency work – the cost of the engineer visit is only £50, including parts and equipment costs.

The other services offered by SSE Home Services include boiler services and the installation of smart meters, smart thermostats and smart people. To find more information on SSE Home Services, check their official website (again, this isn’t it) or call the SSE helpline number on 0843 208 1768 any time between 8am and 8pm, Monday to Friday. On Saturdays the helpline operates reduced opening hours of 8am to 6pm, and the SSE helpline is unfortunately closed on Sundays.

SSE Phone and Broadband

SSE are not only an energy and gas provider – they have also expanded to provide broadband connectivity services, landlines and wi-fi, so their customers can be warm, safe and connected.

Customers who also enjoy SSE electricity and gas are also able to enjoy discounts on broadband services, and gain access to offers and deals which are not available to the average pleb. To find out whether SSE can provide the connectivity and service that you need, you can call the SSE phone number on 0843 208 1768 any time between 8am and 8pm, Monday to Friday. On Saturdays the helpline operates reduced opening hours of 8am to 6pm, and the SSE helpline is unfortunately closed on Sundays.

You can also call that number if you are an existing customer, and are experiencing trouble with your connectivity, including the inability to get online, loss of phone connectivity or poor signal, and the experts on the other end of the line will be able to walk you through possible solutions or send engineers to help, if necessary.

SSE FAQs Expanded

Is there an SSE graduate programme?

SSE does in fact operate a graduate scheme, and is able to offer a range of positions to suitable candidates, ranging from management and staff relations to asset management and risk analysis. For more information on a possible application to an SSE graduate programme, call the SSE phone number on 0843 208 1768 any time between 8am and 8pm, Monday to Friday. On Saturdays the helpline operates reduced opening hours of 8am to 6pm, and the SSE helpline is unfortunately closed on Sundays.

I’m moving house – how can I let SSE know?

If you are moving house, it is vitally important that you let SSE know as soon as possible, to prevent any tomfoolery with your bill, such as being charged for the new occupant of your property. To let SSE know about the move, visit their official website and log in to your account, or call the SSE phone number on 0843 208 1768 any time between 8am and 8pm, Monday to Friday.

Emergency! Does SSE have an emergency contact number?

It does – in the event of an emergency, you can call 0800 195 4141 to be connected to the SSE emergency helpline.

I don’t want to phone – will an email do?

You can contact SSE without using a phone, using an email instead. To do so, you will need to visit the official SSE website (this isn’t it) and select their “contact us” tab, before choosing the nature of your communication and filling in the contact form on the page. Once it’s done, click “send” and the email will shoot off to SSE.

If you haven’t been contact with a reply within two weeks,  call the SSE phone number on 0843 208 1768 any time between 8am and 8pm, Monday to Friday. On Saturdays the helpline operates reduced opening hours of 8am to 6pm, and the SSE helpline is unfortunately closed on Sundays.

Do SSE use smart meters?

Yes, SSE uses smart meters to more accurately manage customer’s energy needs and supply those needs efficiently and for the lowest possible cost. There is a current UK government project which seeks to fit every UK home with one of these revolutionary meters by the year 2020, which would allow the homeowners to take unprecedented control over the energy they use and the money they spend.

About SSE

SSE, formerly known as Scottish and Southern Electricity, is an electricity and energy company with its headquarters in Perth, Scotland, which services Scotland, the UK, and Ireland.

Owners of two power stations (the Fiddler’s Ferry and Ferrybridge stations), SSE is able to produce their electricity at a very competitive rate, making them the largest electricity supplier in the UK by a considerable margin. SSE have also diversified into natural gas provision and enjoy the same success there, as the most popular natural gas providers in the UK.