SIA

The contact number for SIA is available directly from their website at no or lower cost

0300 123 9298

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Contact the SIA on this number if you work in the private security industry within the UK. The Security Industry Authority issues security licences to individuals and manages the Approved Contractor Scheme.

SIA Contact Numbers

Department
Opening Times
SIA Head Office
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
SIA Contact Number 0300
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Individual Licensing
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Security Complaints
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Reporting Misconduct
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Approved Contractor Scheme
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
SIA Press Office
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

SIA Head Office

Unfortunately, as the SIA does not have a call centre, you are likely to experience very long waiting times if you call the head office on this number. However, this is the only way to speak directly to a person at the SIA instead of waiting days, weeks, or even months for a written response. Information about the mission and practices of the SIA is available online. You should only call if you need immediate assistance with an issue, such as a licence application or renewal. If you need help regarding qualifications and training for the SIA licensing requirements, you can also contact them online. Call if you cannot access your account.

Individual Licensing

Security operatives require an SIA license to prove they are qualified and fit for their role. Licensable roles include manned guarding, key holding, and vehicle restriction. The two types of SIA licence are front line and non-front line, depending on your role. The non-refundable licence application fee is £220 for a 3-year licence. It is the individual’s responsibility to get a licence before attempting to work in the private security industry, otherwise, they will be breaking the law. Call the number if you are an individual in need of assistance with applying for a licence or appealing a decision. Or call for help as a licence holder.

Security Complaints

It is best to make a complaint in writing, either by post or through your online personal account. Call the SIA on the helpline if your formal complaint is urgent and you want to report it immediately. It might take 3-20 days for the SIA complaints team to handle a complaint and come to a resolution. The team will not handle reports of illegal activity or general complaints about security companies. They also do not deal with appeals if you are unhappy with a licensing decision. For valid complaints, the SIA will apologize and explain and take any necessary action. Ask for a case review by senior staff if you aren’t satisfied with this.

Reporting Misconduct

The SIA takes enforcement of penalties seriously. Wrongdoing and even criminality do occur in the private security industry. If you are a witness to a licensable private security worker committing a crime, then you should report it to the police via Crimestoppers as well as calling the helpline to inform the SIA. Report any serious concerns you have about inappropriate conduct within the private security industry. If you’re not happy with a security service, you should make a complaint directly to the supplier company. The SIA won’t assist with poor service complaints. If you provide information, the SIA won’t disclose your identity.

Approved Contractor Scheme

Approved contractors have accreditation from the SIA to confirm their performance standards in security. Businesses looking for private security services are more likely to choose an ACS-accredited supplier. The approved contractor will benefit from Licence Assist, Management, and Dispensation services and more business opportunities. Application fees start at £400 and go up to £2,400 depending on the number of licensable staff in the organization. Contractors must re-register every year at £15 per licensable member of staff, and renew approval every 3 years. Call the number if you are a contractor in need of guidance.

SIA Press Office

The SIA may report to the Home Office, but it is an independent body. The organization has its own press office to liaise with members of the media on relevant matters. Their press office will decline calls which are not media enquiries. Journalists can call the number to make such enquiries about the SIA. Brand, logo, and accreditation use is regulated, so call the media relations team if you need permission to use the SIA symbols. Ask questions regarding the latest news stories from the SIA. This includes policy changes, reviews, campaigns, consultations, and criminal activity reports. Call the press office to request a quote.