0843 208 1773

Samsung Helpline
Samsung Helpline

Samsung is a technology manufacturer. If you need assistance with a Samsung product or service, call the Samsung Helpline on 0843 208 1773.

Other Samsung Contact Numbers

Department Contact Number
Customer Services 0843 208 1773
Head Office 0843 208 1773
Stockist Locator 0843 208 1773

Samsung Helpline Opening Hours

Days Opening Hours
Monday- Friday 9am-6pm
Saturday 9am-6pm
Sunday Closed

Samsung Head Office Address

Department Address
UK Headquarters Samsung Electronics (UK) Ltd
Samsung House 1000
Hillswood Drive
Chertsey, Surrey KT16 0PS

Why would I contact the Samsung Helpline?

  • To get help with setting up a Samsung device.
  • For assistance with a repair or the terms of your warranty.
  • To find your nearest Samsung stockist.
  • To make a complaint about a Samsung product, service or employee.

Which Samsung phones are being recalled?
How Samsung Pay works?


Samsung is a manufacturer of mobile phones, appliances and home electronics and TV. You will find Samsung products stocked by the likes of Currys, Argos, and Amazon. If you don’t wish to buy from a third-party, you can purchase Samsung products directly from them via their website.

Samsung products include:

  • Tablets
  • Smartphones
  • Wearables
  • Televisions
  • Camcorders
  • Cameras
  • Printers
  • Fridges
  • Washing machines
  • Vacuum cleaners
  • Memory cards/ USB drives
  • Smart home hub

Samsung Phones

Samsung has a range of smartphones available to suit all budgets. The current top of the range Samsung phone is the Samsung Galaxy S7 Edge- it has a curved front and back to fit comfortably in your hand and the camera has a dual-pixel sensor. Other phones currently in the range include the Samsung S6, Galaxy Note 4, Galaxy J5, Galaxy Core Prime and the Galaxy Fame. In the UK, you can get Samsung phones on all of the top networks including O2, EE, Vodafone, Tesco Mobile and Virgin Mobile. If you buy a phone through the Samsung website, you can pay for it all up front or pay for it using Paypal Credit.

Samsung Tablet

There is a range of Samsung tablets suitable for gaming, streaming TV/films, reading or checking social media. The latest Samsung tablet is the Galaxy Tab S2 and it is very slim and lightweight so that you can take it everywhere with you. It has a large display and you can attach a keyboard, which makes it useful for performing office tasks. It has an 8MP camera which lets you take better pictures. There’s a split-screen mode so that you can multitask and you can add a fingerprint lock/verification for added security.

Samsung TV

Samsung TVs are always at the cutting edge of technology. You will find curved screens, displays of up to 88 inches and more. The current best technology is Quantum Dot which is better than Ultra HD. Samsung is so confident in this technology that they are offering a 10-year screen burn warranty if you purchase a Quantum Dot TV before the end of March 2017. Screen burn occurs when you leave a single image on the screen for a long time, such as a paused game or film. Samsung is also the industry leader in smart TVs with both integrated and wireless connections so you can stream content seamlessly.

Samsung Fridge Freezer

Samsung has several different types of fridge freezers. The top of the range Family Hub Fridge Freezer has a camera inside so that you can check what you have left whilst you’re out shopping from your phone, track expiry dates using your phone, search recipes using the recipe app, use the digital display on the fridge as a family notice board, draw pictures on the touchscreen, enjoy music or TV on the display, switch temperatures and much more. There are also more traditional style fridge freezers, as well as American style with ice makers and standalone fridges or freezers.

Samsung Watch

There are two types of Samsung smart watches. The Samsung Gear S3 is the premium watch- it has a leather strap and looks stylish. For functionality, you can twist the bezel (the frame around the screen) to scroll through apps, turn off an alarm or answer a call. The watch has speakers built in so that you can make calls without needing to take your phone out of your bag/pocket. It has a battery that is designed to last days rather than hours. If you’re into sports, you might prefer the Samsung Gear Fit2 fitness band. It has a built-in GPS to track your route, an accurate heart rate monitor, choose a display that suits you best for your mid-workout stats and more. The design is curved so that it sits comfortably on your wrist. It doesn’t just work with Samsung phones either, it’s compatible with a range of different smartphones.

Samsung Apps

Samsung Phones
Samsung Phones

Samsung has developed several apps to be used in conjunction with their devices. Apps for Samsung mobiles include find my mobile, S Health, Soundcamp, and Theme Service. Theme Service lets you personalise your Galaxy mobile or tablet with over 1000 different themes. Other useful apps developed by Samsung include Smart Switch to transfer data to your new phone, Side Sync to connect your phone to your laptop, SmartThings lets you connect your home to your phone for smart living and the Goal+ app to sync stats from your phone to the TV whilst you’re watching football.

Questions people are asking about Samsung

Which Samsung phones are being recalled?

Currently, the only Samsung phone being recalled is the Note 7, after several reports of it bursting into flames. If you still have this phone, take it to your nearest Samsung store to swap it for an S7 or get a refund.

How Samsung Pay Works?

Samsung Pay lets you pay for purchases using your phone. To use it, download the Samsung Pay app onto your phone, and register your cards. Swipe up from the bottom of the screen to launch the app, authorise it with your fingerprint and then tap it onto the shop’s contactless card reader.

About Samsung

Samsung was first founded in 1938 as a small grocery company. It didn’t enter the electronics industry until the 1960s. The company now has several subsidiaries including Samsung Electronics (the largest information technology company in the world), Samsung Engineering and Samsung Life Insurance. Interestingly, Samsung’s revenue makes up 17% of South Korea’s home economy.

For more about Samsung products and services, call the Samsung helpline using the phone number on this page.