Samsung

0843 557 5146

Contact Samsung on 0843 557 5146 from Monday to Saturday with all of your questions or complaints relating to the global electronics retailer.

About Samsung

Lee Byung-Chul founded Samsung as a trading company in South Korea back in 1938. Over the next few decades, the company expanded into various industries, such as electronics in the 1960s and ship-building in the 1970s. Samsung globalized its operations until in 2012 it overtook Nokia to become the largest mobile phone maker in the world.

Since Samsung Electronics came into being in 1969, it grew into a global leader in technology. As a major electronics retailer, Samsung provides home appliances like TVs, refrigerators and washing machines as well as telecommunications devices. Samsung’s tagline “Inspire the World, Create the Future” represents the company’s vision.

Samsung Contact Numbers

Call the helpline numbers provided below to reach Samsung for assistance during their opening hours.

Department
Phone Number
Opening Times
Customer Services
0843 557 5146
(Mon-Fri) 8am – 8pm
(Saturday) 9am – 6pm
(Sunday) Closed
Samsung Tablet Helpline
0872 494 1007
(Mon-Fri) 9am – 6pm
(Saturday) 9am – 6pm
(Sunday) Closed
Technical Support
0843 208 1773
(Mon-Fri) 9am – 6pm
(Saturday) 9am – 6pm
(Sunday) Closed
SmartThings Support
0843 208 7655
(Mon-Fri) 9am – 6pm
(Saturday) Closed
(Sunday) Closed
Samsung Fridge Helpline
0843 208 7656
(Mon-Fri) 8am – 8pm
(Saturday) 9am – 6pm
(Sunday) Closed
Samsung Warranty Helpline
0843 208 7657
(Mon-Fri) 9am – 6pm
(Saturday) Closed
(Sunday) Closed

Customer Services

For general support, you should firstly contact Samsung customer services on 0843 557 5146. The team can provide you with further information on Samsung products and where to buy them. Whether you need to locate a Samsung store or support centre, customer services will find it for you as well as letting you know the opening times. Also, call if you need to track the status of an order or repair.

Samsung Tablet Helpline

Call the number 0872 494 1007 to get connected to the Samsung Tablet helpline. When you phone this number the dedicated team will be able to help answer questions you have regarding your tablet. You can phone this number if you need help setting up the tablet, or you would like to find out how you can get documents and files from an old one onto a new tablet. You might also need to call this number if certains apps or settings or the tablet isn’t working, if you talk them through the problems that are happening they should be able to help you get it fixed.

Technical Support

Even the newest of devices can require some help. For assistance with setting up or diagnosing an issue with a Samsung appliance, call 0843 208 1773. Whether it’s your mobile phone, TV, computer, camera, or home appliance, Technical Support can help you solve your problem or book your product in for a repair at a Samsung service centre if it’s still under the manufacturer warranty.

In order to organize a repair or exchange for a faulty Samsung product, you will need to call the number above. Depending on your device, the warranty period ranges from 6 months to 2 years, so you should check if your device is still covered. The team will tell you how to back up your device before arranging for a courier to pick it up for repair, or how to exchange an accessory via post.

SmartThings Support

While a SmartThings Hub is meant to give you peace of mind with home security, converting your house with SmartThings devices can take a bit of work. Call 0843 208 7655 for advice on setting up your Hub and the SmartThings mobile app, or further uses such as connecting to Google Assistant or Amazon’s Alexa. Learn about all the products you can use in order to control your home remotely.

Samsung Fridge Helpline

Call the number 0843 208 7656 to get through to the Samsun Fridge helpline, when you call them they’ll be able to help with any questions you have about your Samsung Fridge. If you need help setting up the smart part of the fridge you can phone this number where they’ll talk you through it.

Call the number above if you’re having difficulty connecting your fridge to another device or if the smart features of the fridge aren’t working or updating as you need them.

Samsung Warranty Helpline

Looking for help claiming on your Samsung warranty? You can phone the helpline on the number  0843 208 7657 where they can find out if your warranty is still valid and whether or not your issue falls within the warranty parameters. If it can be used, the helpline advisor will explain the steps that need to be taken by you to have the item either repaired or replaced by Samsung.

Other Ways to Contact Samsung

Follow Samsung on Facebook and Twitter to leave comments and replies. If the telephone helpline you need closes over the weekend, you don’t need to wait until the next Monday. Contact Samsung customer services by tweeting  @SamsungHelpUK between 9am and 9pm any day of the week. If your issue isn’t time-sensitive, you can always fill out an e-mail contact form.

When you just have a general query, you might want to look for help on Samsung’s community discussion boards. Other than the previous methods, you can contact Samsung by writing a letter and sending it in the post. Mail your letter to either of the following Customer Support or UK head office addresses.

Department
Address
Samsung UK Customer Services
Samsung Customer Support
Selectapost 38
Sheffield
S97 3FJ
Samsung UK Headquarters
Samsung Electronics (UK) Ltd
Samsung House 1000
Hillswood Drive
Chertsey
Surrey
KT16 0PS