Samsung

0843 557 5146

Contact Samsung on 0843 557 5146 from Monday to Saturday with all of your questions or complaints relating to the global electronics retailer.

About Samsung

Lee Byung-Chul founded Samsung as a trading company in South Korea back in 1938. Over the next few decades, the company expanded into various industries, such as electronics in the 1960s and ship-building in the 1970s. Samsung globalized its operations until in 2012 it overtook Nokia to become the largest mobile phone maker in the world.

Since Samsung Electronics came into being in 1969, it grew into a global leader in technology. As a major electronics retailer, Samsung provides home appliances like TVs, refrigerators and washing machines as well as telecommunications devices. Samsung’s tagline “Inspire the World, Create the Future” represents the company’s vision.

Samsung Contact Numbers

Call the helpline numbers provided below to reach Samsung for assistance during their opening hours.

Department
Phone Number
Opening Times
Customer Services
0843 557 5146
(Mon-Fri) 8am – 8pm
(Saturday) 9am – 6pm
(Sunday) Closed
Online Shop Support
0872 494 1007
(Mon-Fri) 9am – 6pm
(Saturday) 9am – 6pm
(Sunday) Closed
Technical Support
0843 208 1773
(Mon-Fri) 9am – 6pm
(Saturday) 9am – 6pm
(Sunday) Closed
SmartThings Support
0843 208 7655
(Mon-Fri) 9am – 6pm
(Saturday) Closed
(Sunday) Closed
Warranty & Repairs
0843 208 7656
(Mon-Fri) 8am – 8pm
(Saturday) 9am – 6pm
(Sunday) Closed
Samsung Business
0843 208 7657
(Mon-Fri) 9am – 6pm
(Saturday) Closed
(Sunday) Closed

Customer Services – 0843 557 5146

For general support, you should firstly contact Samsung customer services on 0843 557 5146. The team can provide you with further information on Samsung products and where to buy them. Whether you need to locate a Samsung store or support centre, customer services will find it for you as well as letting you know the opening times. Also, call if you need to track the status of an order or repair.

Online Shop Support – 0872 494 1007

When you buy online, sometimes it can get confusing due to the overwhelming amount of information you need to compare to make a decision. For help with finding the right product for you online, placing the order, or tracking a delivery, call the Online Shop Support helpline on 0872 494 1007. Samsung can guide you through creating or closing an online account when you shop on the website.

Technical Support – 0843 208 1773

Even the newest of devices can require some help. For assistance with setting up or diagnosing an issue with a Samsung appliance, call 0843 208 1773. Whether it’s your mobile phone, TV, computer, camera, or home appliance, Technical Support can help you solve your problem or book your product in for a repair at a Samsung service centre if it’s still under the manufacturer warranty.

SmartThings Support – 0843 208 7655

While a SmartThings Hub is meant to give you peace of mind with home security, converting your house with SmartThings devices can take a bit of work. Call 0843 208 7655 for advice on setting up your Hub and the SmartThings mobile app, or further uses such as connecting to Google Assistant or Amazon’s Alexa. Learn about all the products you can use in order to control your home remotely.

Warranty & Repairs – 0843 208 7656

In order to organize a repair or exchange for a faulty Samsung product, you will need to call 0843 208 7656. Depending on your device, the warranty period ranges from 6 months to 2 years, so you should check if your device is still covered. The team will tell you how to back up your device before arranging for a courier to pick it up for repair, or how to exchange an accessory via post.

Samsung Business – 0843 208 7657

Additionally, Samsung offers technological solutions for businesses across industries such as education, finance, retail, hospitality, and logistics. From the office to on-the-go equipment, Samsung can provide tailored technology for your business, no matter its size. So call 0843 208 7657 to contact Samsung Business and revolutionize the way your company works.

Other Ways to Contact Samsung

Follow Samsung on Facebook and Twitter to leave comments and replies. If the telephone helpline you need closes over the weekend, you don’t need to wait until the next Monday. Contact Samsung customer services by tweeting  @SamsungHelpUK between 9am and 9pm any day of the week. If your issue isn’t time-sensitive, you can always fill out an e-mail contact form.

When you just have a general query, you might want to look for help on Samsung’s community discussion boards. Other than the previous methods, you can contact Samsung by writing a letter and sending it in the post. Mail your letter to either of the following Customer Support or UK head office addresses.

Department
Address
Samsung UK Customer Services
Samsung Customer Support
Selectapost 38
Sheffield
S97 3FJ
Samsung UK Headquarters
Samsung Electronics (UK) Ltd
Samsung House 1000
Hillswood Drive
Chertsey
Surrey
KT16 0PS