0843 557 3614

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Sainsbury’s Contact Numbers

Sainsbury’s Phone Number
Head Office 0843 557 3614
Customer Services 0843 557 3614
Complaints 0843 557 3614

Sainsbury’s Helpline Opening Hours

Department Opening Hours
Head Office Monday to Saturday 9am to 5.30pm, Sunday 11am to 5pm

Sainsbury’s Head Office Address

Department Head Office Address
Sainsbury’s Sainsbury’s Supermarkets Ltd
33 Holborn

Reasons to call the Sainsbury’s Helpline

  • I have ordered an item from Sainsbury’s and it has not arrived on time
  • I would like to return an item to Sainsbury’s
  • I would like to know if Sainsbury’s have a specific item in stock
  • I would like to make a complaint about customer service in Sainsbury’s
  • I would like to know if there are any jobs available at Sainsbury’s
  • I work for Sainsbury’s and need to contact HR
  • I want to know how to use my Sainsbury’s voucher online
  • Sainsbury’s have sent me a damaged/broken or faulty product
  • I have a complaint to make about food from Sainsbury’s
  • I want to locate my nearest Sainsbury’s store
  • I would like to apply for a Sainsbury’s nectar card
  • I have forgotten my log in details for my Sainsbury’s account

About Sainsbury’s

Sainsbury’s holds the title as the second largest chain of supermarkets in the United Kingdom. It was founded in 1989 by John James Sainsbury. In the 1980’s Sainsbury’s was the UK’s number one supermarket but has since been overtaken by Tesco. in 2016, Sainsbury’s completed the acquisition of Home Retail Group, owners of Argos.

Sainsbury’s Online

As well as in their stores all over the UK, you can also buy Sainsbury’s products online. If you can’t find a specific item in your local store, or the helpline tells you it is out of stock, you will be able to find it online where you can order it and have it delivered to your chosen address within a matter of days. The Sainsbury’s website is easy to use and sells a range of quality products from groceries to clothes to mobile phone contracts. Sainsbury’s have also recently taken over Argos and so their products are also available to buy on the website. If you are looking for a bargain, don’t miss the Sainsbury’s deals that are available on their homepage, such as saving 25% on drinks for Christmas. You can also access the Sainsbury’s bank from their website as well as finding some great contract deals on mobile phones. by clicking on the ‘get more’ link at the top of the page, there are tips available to read, educating people on wasting less. You can submit your own tip or you can find some great recipes and ways to use your Sainsbury’s shop wisely. Free food recipes are available in this section of the website and are certainly worth taking a look at. If it clothes that you are after, Sainsbury’s have a great range on their website, under their own brand TU, selling clothes for both men, women, children and babies. Once you have decided what you would like to order from the Sainsbury’s website, you can add the items to your basket and head to the checkout where you can pay for them via Paypal or credit/debit card. There is also a store locator in the top left-hand corner of the page if you would like to locate your nearest store.


If you decide to order your Sainsbury’s groceries online there is a minimum of £25 order value and delivery charges do vary, if you spend over £40 you can look to pay between £1 and £7 for delivery and if you spend under £40 your delivery charge will be £7. The times of delivery do vary but you will get a confirmed time when you order your items. If you have any problems with delivery or are not happy with the items that you have received, then please call the Sainsbury’s Helpline and someone will gladly be of assistance.


Sainsbury’s operate by the TRY proSainsbury's supermarketmise, which means that if you are not satisfied with any items you have received from them, you are guaranteed a refund within 30 days if they are returned in their correct condition. You c an either send your items back to the head office address listed above or take them into store to exchange or receive a refund.

Sainsbury’s Bank

Sainsbury’s bank was first established in 1997 and has offered award winning financial services since then. They offer a range of services including pet insurance, home insurance, low rate credit cards and personal loans. You can call the helpline with enquiries about Sainsbury’s bank whether you are an existing customer or whether you would like to become a customer. Alternatively, visit the Sainsbury’s website where you can find out more about the Sainsbury’s 3.1% APR representative personal loans. There is also a travel money service available at Sainsbury’s bank where you can exchange money online or in a Sainsbury’s store. You can check the rate online before you do so. If you want some tips on saving and/or managing your finances, you can visit the Sainsbury’s money blog which is written by the money matters team. There are also reliable, trustworthy savings accounts available to open with Sainsbury’s from just £1. If you would like to make any complaints about the Sainsbury’s bank service or are having trouble accessing your account, then please call the Sainsbury’s helpline.

Sainsbury’s TU

TU is only available at Sainsbury’s and is a versatile fashion brand selling affordable yet fashionable items for women, men, children and babies. You can shop TU at most Sainsbury’s stores or can browse the full collection online. You can find your nearest store that stocks TU products by using the TU store locator on their website. Don’t forget to check the TU homepage for great offers and deals on both clothing and gifts. If you would like to enquire about a specific item of TU clothing, want to complain about a delivery you received or would like further information about the TU returns policy, please call the helpline. You can use the website for any seasonal fashion inspiration by shopping their ‘latest looks’ category.

Sainsbury’s Energy

Sainsbury’s Energy works together with British Gas to provide energy for people’s homes. The website contains everything you need to know about joining Sainsbury’s Energy and even had a space for you to submit your first meter readings when you are new to the company. This will ensure that you get an accurate bill every time, rather than having to submit any overpayments. Joining Sainsbury’s Energy couldn’t be easier, and you can be set up with an account and running energy in less than five minutes. Once you have joined Sainsbury’s Energy, you can create an account which will allow you to log in and view things such as any overdue bills, any remaining balances and an overall look at your usage. You can also use this service to make any payments. If you have forgotten your log in details, please call the helpline and a member of the team will assist you in accessing your account.