Royal Bank of Scotland

0843 178 5788

Royal Bank of Scotland Contact Numbers

Department Contact Number Opening Hours
Customer Service  0843 178 5788 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
RBS Current Accounts  0843 178 5788 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Switching to RBS  0844 248 2414 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Online Banking  0844 248 2415 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Careers  0844 453 0259 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
RBS Mortgages  0844 248 2416 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Service

In order to contact the RBS Customer Service team, call them on 0843 178 5788. This is an automated number, and when you call this you will be put in contact with a member of the customer service team. If you know the extension of the department you would like to call, you can enter it here.

Royal Bank of Scotland Current Accounts

Royal Bank of Scotland has a wide range of current accounts for you to choose from as a customer, depending on your needs, your current financial situation and whether you want to bank for business or for personal matters. If you are looking to open a personal bank account, you can look at what is available to you on the RBS website. Call 0843 178 5788 in order to speak to a member of the RBS accounts team. This line can become quite busy. If this is the case, you will be placed in a queue until someone from the team can contact you.

Switching to The Royal Bank of Scotland

If you are not currently banking with RBS but want to switch over to their services, you can do this quickly and easily by visiting the website and following the instructions to switch. RBS operate a 7 days a week current account switch service and do all of the hard work so that you don’t have to. They transfer all of your regular payments (Direct Debits, Standing Orders and Bill Payments) from your old account, close your old account for you as well as transferring any credit balance you have in your old account. The process is completely secure and all of the hassles will be dealt with for you. If you would like to make the switch, you can do so by calling 0844 248 2414. Doing so will put you through to the switch team, who will need some information from you in order to make the switch on your behalf. This may include details about your current provider and details about yourself.

Royal Bank of Scotland Online Banking

Online banking is a quick and easy way to transfer money and check your balance whilst on the go. If you are having problems accessing your online banking, call the online banking team directly on 0844 248 2415 and someone will be able to help you. This is an automated service, and you may need to enter some details manually via the keypad before being able to speak to an operator.


You can go online and search a wide range of careers that are available at the Royal Bank of Scotland, using the search filters to look for jobs in your area as well as positions that match your current experience and qualifications. If you would like to chase up a job application, or enquire about a certain job with RBS, call the careers team directly on 0844 453 0259. Someone will be able to assist you further. Sometimes, this line can become busy. If this is the case, you will be placed on hold until someone from the team can speak with you.

Royal Bank of Scotland Mortgages

The Royal Bank of Scotland understand how big a decision buying a home can be, so they have made their borrowing process as simple and as stress-free as possible. Whether you are moving home or you are a first-time buyer, there will be an easy option within your price range. To enquire about mortgages, or to discuss your mortgage plan with RBS, call the dedicated team on 0844 248 2416 and someone will be able to assist you. When calling this number, you may need to provide personal details such as your name, address and other details.

Other ways to Contact RBS

You can also contact RBS by addressing a letter to the following address:

175 Glasgow Road
EH12 1HQ