River Island

The contact number for River Island is available directly from their website at no or lower cost

03445766444

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Contact River Island on this number from Monday to Sunday with any questions or complaints you might have for the high street fashion retailer.

About River Island

Back in 1948, a man named Bernard Lewis sold fruit and vegetables and then wool in London’s East End. In partnership with his brothers, the store expanded into a chain called Lewis Separates. Later, in 1965, it rebranded to Chelsea Girl because Chelsea was the cultural hub of the time. As the UK’s first chain of fashion boutiques, Chelsea Girl also launched Concept Man stores for menswear, until they were merged together in 1988 and finally became River Island.

Almost 70 years after the first Lewis store opened, today River Island operates 250 stores in the UK and around 100 more across Europe, Asia, and the Middle East. With 6 separate websites running in 4 different currencies, River Island provides globally accessible fashion. River Island designs the majority of its products in-house with one of the biggest design teams on the high street. The stores sell clothes, footwear, and accessories for women, men, and children.

River Island Contact Numbers

Listed below are several helpline numbers and their opening hours so that you can contact River Island.

Department
Opening Times
Customer Services
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Delivery
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Returns
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Gift Cards
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Style Studio
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Careers
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm

Customer Services

While you can’t place an order with River Island over the phone, you can call customer services for any general queries relating to orders or stores on this number. Rather than waste your time trying to find the answers yourself, just ring up and ask. It could be about anything from a store’s opening times to current promotions, or making a complaint about a negative experience.

Delivery

River Island offers 8 different options for delivery, dependent on location, so call the number for more information on which services are available to you. Track your order after it has been despatched or report it to River Island if you have not received it. You can let River Island know if one or more of your items is faulty or missing too, so that they can arrange a replacement.

Returns

Whether you ordered online or bought instore, call the helpline for assistance with returning your items, such as booking a collection, choosing from four parcel returns services, or finding your nearest River Island store which accepts returns. Before you try returning a product to a store for an exchange, you’ll need to check if the location allows exchanges.

Gift Cards

While River Island gift cards can’t be spent online, you can still buy them from the website. Call the number for further information on how to purchase gift cards, including other retail stockists. Additionally, you can call this number for help with checking your gift card balance or setting up a business partnership scheme using River Island gift cards.

Style Studio

Ever wanted your own personal stylist? Due to River Island’s complimentary Style Studio service, you can get the experience plus a free glass of Prosecco. Since the service is limited to only 3 River Island stores in England, call the helpline to find your nearest Style Studio and book an appointment. Choose from 3 different types of appointments ranging from 30 minutes to 2 hours.

Careers

All you need to work for River Island is an interest in the brand and ambition to help it grow. Call the number to enquire about available jobs, from River Island stores to Head Office to the Distribution Centre. River Island often hosts recruitment events for management, retail, and placements for students and undergraduates, so find out what’s on to get your foot in the door.

Other Ways to Contact River Island

Keep up to date with River Island by following the brand on Facebook and Twitter, where you can message them. Tweet to @riverislandhelp specifically to get in touch with customer services on Twitter. Another way to contact River Island is by e-mail at customer.services@river-island.com.

You also have the option of writing a letter to River Island, and mailing it to the customer services department at the following River Island head office address in London, England:

Department
Address
River Island Head Office
River Island
Chelsea House
Westgate
London
W5 1DR