River Island

0843 557 3613

Contact River Island on 0843 557 3613 from Monday to Sunday with any questions or complaints you might have for the high street fashion retailer.

About River Island

Back in 1948, a man named Bernard Lewis sold fruit and vegetables and then wool in London’s East End. In partnership with his brothers, the store expanded into a chain called Lewis Separates. Later, in 1965, it rebranded to Chelsea Girl because Chelsea was the cultural hub of the time. As the UK’s first chain of fashion boutiques, Chelsea Girl also launched Concept Man stores for menswear, until they were merged together in 1988 and finally became River Island.

Almost 70 years after the first Lewis store opened, today River Island operates 250 stores in the UK and around 100 more across Europe, Asia, and the Middle East. With 6 separate websites running in 4 different currencies, River Island provides globally accessible fashion. River Island designs the majority of its products in-house with one of the biggest design teams on the high street. The stores sell clothes, footwear, and accessories for women, men, and children.

River Island Contact Numbers

Listed below are several helpline numbers and their opening hours so that you can contact River Island.

Department
Phone Number
Opening Times
Customer Services
0843 557 3613
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Delivery
0843 208 2268
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Returns
0844 453 0170
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Gift Cards
0843 208 5658
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Style Studio
0843 208 2278
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm
Careers
0843 208 5659
(Mon-Fri) 8am – 8pm
(Sat-Sun) 8am – 8pm

Customer Services – 0843 557 3613

While you can’t place an order with River Island over the phone, you can call customer services for any general queries relating to orders or stores on 0843 557 3613. Rather than waste your time trying to find the answers yourself, just ring up and ask. It could be about anything from a store’s opening times to current promotions, or making a complaint about a negative experience.

Delivery – 0843 208 2268

River Island offers 8 different options for delivery, dependent on location, so call 0843 208 2268 for more information on which services are available to you. Track your order after it has been despatched or report it to River Island if you have not received it. You can let River Island know if one or more of your items is faulty or missing too, so that they can arrange a replacement.

Returns – 0843 208 2278

Whether you ordered online or bought instore, call 0843 208 2278 for assistance with returning your items, such as booking a collection, choosing from four parcel returns services, or finding your nearest River Island store which accepts returns. Before you try returning a product to a store for an exchange, you’ll need to check if the location allows exchanges.

Gift Cards – 0844 453 0170

While River Island gift cards can’t be spent online, you can still buy them from the website. Call 0844 453 0170 for further information on how to purchase gift cards, including other retail stockists. Additionally, you can call this number for help with checking your gift card balance or setting up a business partnership scheme using River Island gift cards.

Style Studio – 0843 208 5658

Ever wanted your own personal stylist? Due to River Island’s complimentary Style Studio service, you can get the experience plus a free glass of Prosecco. Since the service is limited to only 3 River Island stores in England, call 0843 208 5658 to find your nearest Style Studio and book an appointment. Choose from 3 different types of appointments ranging from 30 minutes to 2 hours.

Careers – 0843 208 5659

All you need to work for River Island is an interest in the brand and ambition to help it grow. Call 0843 208 5659 to enquire about available jobs, from River Island stores to Head Office to the Distribution Centre. River Island often hosts recruitment events for management, retail, and placements for students and undergraduates, so find out what’s on to get your foot in the door.

Other Ways to Contact River Island

Keep up to date with River Island by following the brand on Facebook and Twitter, where you can message them. Tweet to @riverislandhelp specifically to get in touch with customer services on Twitter. Another way to contact River Island is by e-mail at customer.services@river-island.com.

You also have the option of writing a letter to River Island, and mailing it to the customer services department at the following River Island head office address in London, England:

Department
Address
River Island Head Office
River Island
Chelsea House
Westgate
London
W5 1DR