Primark

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Primark is a high-street fashion and homeware retailer specialising in low-priced items. Contact Primark customer services on this number.

About Primark

Arthur Ryan opened the first Penneys store in Dublin in 1969, which is still open on Mary Street today. With the opening of the first store outside of Ireland, Penneys rebranded as Primark because of copyright issues with American chain J.C. Penney. Over the last decade, Primark has been expanding throughout Europe, and opened its first American store in Boston in 2015.

Known for its “fast fashion” and lower than average prices, Primark sells clothes, accessories, footwear, homeware, beauty products and confectionery. The largest of Primark’s 300+ stores in Manchester, England, occupies 155,000 square feet across three retail floors.

Primark Contact Numbers

Here is a list of several different helpline numbers you can use to contact Primark and their opening times.

Department
Opening Times
Customer Services
(Mon-Sat) 10am – 10pm
(Sunday) Closed
Refunds & Exchanges
(Mon-Sat) 10am – 10pm
(Sunday) Closed
Gift Cards
(Mon-Sat) 10am – 10pm
(Sunday) Closed
Custom Tees
(Mon-Sat) 10am – 10pm
(Sunday) Closed
Careers
(Mon-Sat) 10am – 10pm
(Sunday) Closed

Customer Services

Firstly for general assistance you should contact Primark’s customer services on this number. Rather than waste time looking for more answers, call directly for all the Primark-related info you need. Maybe you need to find your nearest Primark store or check if it stocks a product you’ve seen advertised. Another reason to call is to get advice on Primark sizing and product care.

Refunds & Exchanges

Since it does not offer delivery, Primark also does not accept returns sent by post. Usually, you will have to return the unwanted item to the Customer Services Desk in a Primark store. Call this number to learn more about Primark’s returns policy and conditions for exchanges, including which items cannot be accepted as returns and what to do if your product is faulty.

Gift Cards

While Primark sadly does not have a transactional website for online shopping, you can purchase gift cards online as well as in stores. Call the number for guidance on buying a Primark gift card to be sent by e-mail or post. Call to check your remaining balance, or if your business is interested in placing a bulk corporate order for Primark gift cards.

Custom Tees

Call the helpline to enquire about Primark’s custom t-shirt printing service. While it’s not particularly publicised, Primark claims to offer design, pay, and print services for tees. With apparently over 12,000 designs to choose from including exclusive Disney and Star Wars designs, contact Primark for more information on the service such as pricing and availability.

Careers

If you want a career working for Primark in either retail or head office, call the number to ask about vacancies. There’s a lot involved in fashion, from assisting in stores to marketing to the supply chain. Register your interest in roles for job alerts from Primark, or if you happen to be an online influencer such as a blogger, get in touch to work with Primark.

Other Ways to Contact Primark

During helpline opening hours Primark’s customer services staff will also be active online. Sign up for Twitter and Facebook if you haven’t already so you can easily contact Primark. If social media isn’t your thing, fill out a contact form on Primark’s website.

If your issue is more extensive, then consider writing a letter. Depending on if it relates to UK stores or the company as a whole, send your letter to either of the following addresses for Primark’s head offices:

Department
Address
Primark UK Head Office
Primark Stores Ltd
Weston Centre
10 Grosvenor Street
London
W1K 4QY
Primark International HQ
Primark Limited
Arthur Ryan House
22-24 Parnell Street
Dublin 1
Ireland