0844 248 2691

Primark Helpline
Primark Helpline

Primark is a high-street fashion and homeware retailer which specialises in low-priced items. For more information about Primark products, call the Primark Helpline on 0844 248 2691.

Other Contact Numbers for Primark

Department Contact Number
Customer Services 0844 248 2691
Head Office 0844 248 2691
Store Locator 0844 248 2691

Primark Helpline Opening Hours

Days Opening Hours
Monday- Friday 9am-5.30pm
Saturday 9am-5.30pm
Sunday Closed

Primark Head Office Address

Department Address
Head Office 41 West Street, READING, RG1 1TZ

Who are Primark’s competitors?
Why Primark doesn’t sell online

Why would I call the Primark helpline?

  • To find the location of your nearest Primark store and information such as opening times.
  • To find out if a store has stock of a particular product.
  • For information about the Primark returns process.
  • For help with getting a job at Primark.
  • To make a complaint about a Primark product/service, store or employee.

Primark Clothes

Primark is well-known for its range of budget clothing. There is clothing for men, women and children. You will find clothing in all kinds of categories including dresses, jeans, tops, trousers, pyjamas, lingerie, suits, coats and shoes. Clothing is set at a low price – you will find tights for £2.50, t-shirts for £2.50, dresses for £7, coats for £15 and shoes for £5. Men can purchase a full suit including a jacket, trousers and shirt for under £50. You will also find themed clothes such as Pokemon, Harry Potter, Disney and Star Wars. Alongside clothing in Primark, you will find a range of home and beauty products including kitchen accessories, towels, cups, cushions, lights, fitness equipment, candles, makeup, earphones, chargers and toiletries.

Primark Shoes

Primark has a variety of shoes available. Women can choose from flat ballet pumps, high heels, boots, sandals, flip flops and trainers. Men can opt for trainers, brogues, suit shoes or pumps. You’ll find affordable shoes for children, from party shoes to everyday trainers – the low price means that it doesn’t matter if they get dirty.

Primark Bedding

Primark has extensive bedding collection, with single bedding sets starting from £10 for pillow cases and a duvet cover. You can also buy sheets and throws separately in a variety of colours. Primark bedding is available in single, double and king-size. You will find different colour schemes and patterns, as well as themed bedding such as Harry Potter, Star Wars, Disney and famous people i.e. Justin Bieber. Primark bedding is easily washable and makes a great option for stylish bedding on a budget. Sometimes you will even be able to find matching items such as curtains.

Primark Online

Unfortunately, you cannot purchase Primark products online. You can browse products which are new in, by clicking products. You’ll be shown new products from the women’s, men’s and kids sections, as well as home and beauty. You can see prices but you won’t be able to see which stores the items are available to purchase at. You can also see the Primania section of the website, where people can upload photos of themselves wearing Primark items to provide style inspiration for other customers.

Primark Opening Times

The opening times for each Primark store varies depending on its location. Stores in busy city centres will keep late opening hours, whilst stores in smaller town centres will stick to the standard retail opening hours of 9am-5.30pm. You can find out the opening times for your local Primark store by calling the Primark Helpline or by going to the Primark website and finding your nearest store using the store locator.

Primark Oxford Street

Primark London
Primark London

The flagship Primark store is located at 499 – 517 Oxford Street, London, W1K 7DA. The closest Tube station is Marble Arch. It’s an enormous store located near Ask Italian and Virgin Active Mayfair. The store is open from 8am-10pm every day except Sundays when it is open from 11.30am-6pm. Between 11.30am-12pm on Sundays, this is browsing time only – you can’t pay for your items until 12pm.

Primark Manchester

Manchester’s flagship Primark store can be found at 106 – 122 Market Street, Manchester, M1 1WA. It’s a large store with four floors and the best way to access it via public transport is to go to Picadilly train station where the store is only a short walk away. The Manchester store also has a branch of Costa Coffee within it, which is ideal if you need to take a break from shopping. There is parking nearby at the Church Street NCP.

Primark Vacancies

Primark focuses on hiring people who are talented, enthusiastic and fun to be around. You can apply for a Primark job online – simply fill in the application form and your local store will be in touch. New Primark stores are opening all the time, so you can apply for new store vacancies online. If you wish to progress in your Primark career, there is a management development program. New employees also benefit from a structured induction programme to monitor their progress in their new role. Employees can also gain a qualification in the form of an NVQ in retail/customer service, administration or team leading.

Questions people are asking about Primark

Who are Primark’s competitors?

Primark’s main competitors are other high street fashion brands such as New Look, H&M and River Island, as well as the likes of Matalan and Asda.

Why Primark don’t sell online

Primark doesn’t sell online simply because the price point for the products is so low that they wouldn’t turn a profit as they would have to factor in shipping costs, distribution costs and returns. Primark also relies on high visitor numbers in their stores – something that would be affected by an online e-commerce site.

About Primark

Primark was first founded in 1969 in Dublin, Ireland. It was opened under the name Penneys and the first UK store opened in Derby in 1973. However, the company couldn’t use the name Penneys due to a trademark by the company J.C. Penney, so they chose the name Primark.

Back in 2011, the first Primark concession opened in Selfridges and it is now stocked in Selfridges Manchester Trafford Centre, London and Birmingham.

If you need assistance with a Primark product or service, call the Primark helpline number on this page.