Premier Inn

premier inn logo

Premier Inn Contact Numbers

Premier Inn Phone Number
Head Office 0844 826 8667
Customer Service 0843 658 0847
Complaints 0843 208 2363
Lost Property  0843 557 3607
Cancellations 0843 208 2362

Premier Inn Helpline Opening Hours

Department Opening Hours
Head Office 8am-10pm Monday to Saturday and 9am-10pm on Sundays

Premier Inn Head Office Address

Department Address
Head Office Premier Inn­­
Central Reservations
Oakley House
Oakley Road
Luton
Bedfordshire
LU4 9QH

Why would I call the Premier Inn Helpline?

  • To make a reservation at one of their hotels
  • To make a complaint about their booking policy
  • To make a complaint about your experience
  • To make a complaint about a member of staff
  • To cancel your booking
  • To amend your booking
  • If you work for Premier Inn and need to contact HR
  • If you are having problems using the Premier Inn booking system
  • You have cancelled your Premier Inn booking but have not received a refund/they have still taken the money
  • I have forgotten the log in details to my Premier Inn account

About Premier Inn

Premier Inn is the largest budget hotel chain in the UK. It has more than 700 hotels and a grand total of 50,000 rooms. The company was first established in 1987 by Whitbread and it now accounts for 70% of the company’s earnings. In 2015 the 700th Premier Inn hotel was opened and is located in Kingston-Upon-Thames in London. The Premier Inn is great for those planning a short stay or city break and is often used a lot for those travelling on business. As the business is constantly expanding, you will find a lot of hotels that are newly built and they are known to provide a comfortable stay. In 2007 comedian Lenny Henry became the face of Premier Inn and you can now find him in all of the adverts. You can also find Premier Inns in Island and across the globe in Dubai and India.

premier inn roomPremier Inn UK

Premier Inns are a comfortable, reliable place to stay when you are visiting a city be it for business or leisure. You can view all of the Premier Inn hotels available in the UK on their website, where you can easily book a hotel of your choice. At certain times of the year you can even find sales on their rooms which will mean you can enjoy a stay for a discounted price. Premier Inn prides itself on being a family-friendly establishment and allows children under the age of sixteen to stay for free and free wifi in all of their rooms. Premier Inn guarantee you a good night’s sleep and use kingsize beds in all of their rooms. They also guarantee money back if you do not enjoy your experience. Premier Inn have three room types to choose from; double, single or accessible and you can tick the box next to ‘cot’ if you require one in your room. You can choose from a family room, a twin room, or a double room. The Premier Inn new-generation rooms are better than ever. Please note that this refurb is still in process so it may be that your hotel still has old style decor. Once you have found your hotel and read all about the amenities that come with the room (wifi, hairdryer, flat screen television) you can proceed to book your stay. Premier Inn will accept all major credit and debit cards and please be sure to read the terms and conditions before booking.  If you just fancy a break or a small adventure and don’t mind where you go then check out some of the Premier Inn deals on short breaks, you may find a holiday that is ideal for you.

Premier Inn breakfastPremier Inn Dining

They have a new and improved breakfast buffet which consists of cooked and continental options and is unbelievably good value. It is £8.99 for a full Premier Inn Breakfast or £6.99 for just the continental option. If you are planning on dining in the evening, you can opt for the meal deal from £23.99. This includes a full Premier Inn breakfast and a two-course evening meal with a drink.

Premier Inn Manchester Airport

If you have an early flight and want to get a good night’s sleep before you travel it is often worth staying in a hotel the night before. The Premier Inn Manchester airport is situated on Runger Lane South on the M56 off Junction 6. It is within extremely close proximity to the airport and you will be complemented with free parking during the night of your stay or alternatively, you can leave your car and the keys in the airport’s meet and greet car park and get it on your return. Alternatively, staying at this hotel is a great way to explore Cheshire and the Peak District.

Premier Inn Cancellation Policy

If you have booked a hotel and have changed your mind or can no longer make it on the date’s specified then you can cancel or amend your booking by logging into your Premier Inn account. An account will be created when you place a booking with Premier Inn which will securely save your payment details to make booking in the future quicker and easier. If you have forgotten your log in details to this account, please call the helpline ad you will be assisted in accessing your account. All of your booking details will be saved in your account and when you log in you will have the option to either amend or cancel a booking. Most Premier Inn bookings are done using a flex-rate and so cancellation on your booking will be free before 1pm on the day of check-in. However, any cancellation made after that will see you charged for one night of your booking. In some cases, bookings will be made using a saver rate and in this case the room is non-refundable. If you are successful in cancelling your booking, you will be sent a confirmation email with details of the cancellation. If you have anything to dispute, please call the helpline.

Premier Inn for Business

The Premier Inn Business Account is a great way of booking your business travel as the service is completely free with no fees or admin charges and they will even give you interest-free credit for up to six weeks. You can track all of the business travel expenses online and help is only a call away if you need it. There is no longer a need to receipts and claims on your expenses, with a Premier Inn account accommodation, food and drink can be charged directly to the account and paid off in due course. The account is extremely easy to run and to apply for one simple visit the Premier Inn website and visit the business account section. You will be sent a card when you have applied. Why involve the UK’s Best Value Hotel in your business? A definite weight off your mind.

Premier Inn Complaints

Premier Inn have a policy that guarantees you a great night’s sleep. If you find you have a restless night or find that the facilities or rooms were not up to standard then you must submit a complaint up to seven days after you stayed in a Premier Inn Hotel. You can log a complaint with the helpline or submit your complaint online via the website. If you have complained and not heard back then please call the helpline.