Plusnet

0843 557 4830

Contact Plusnet on 0843 557 4830 for assistance with your Plusnet account and services. These include broadband for internet and TV, landlines and mobile phones. Contact them about your Plusnet package.

Plusnet Contact Numbers

Department
Phone Number
Opening Times
Plusnet Customer Services
0843 557 4830
(Mon – Fri) 7.30am – 10pm
(Sat – Sun) 7.30am – 10pm
Plusnet Broadband
0843 557 5241
(Mon – Fri) 7.30am – 10pm
(Sat – Sun) 7.30am – 10pm
Plusnet Mobile
0843 218 4780
(Mon – Fri) 7.30am – 10pm
(Sat – Sun) 7.30am – 10pm
Plusnet TV Services
0843 218 4787
(Mon – Fri) 7.30am – 10pm
(Sat – Sun) 7.30am – 10pm
Plusnet Home Phone
0843 218 4790
(Mon – Fri) 7.30am – 10pm
(Sat – Sun) 7.30am – 10pm
Plusnet Complaints
0843 596 4173
(Mon – Fri) 7.30am – 10pm
(Sat – Sun) 7.30am – 10pm

Plusnet Customer Services

Contact Plusnet customer services by calling 0843 557 4830. If you are not yet an existing customer, you can learn more about their tariffs. Plusnet can help you to switch to their services from another provider. Residential customers can call to check the service status in their area, or for help with Plusnet e-mails. They can call if they are moving house to swap the services to the new address, or close their account if they are moving to an area which Plusnet does not supply their services to. Contact Plusnet if you would like to become a Plusnet Business customer. They offer fixed-price broadband contracts for businesses.

Plusnet Broadband

Residential Plusnet customers can get unlimited broadband, including high-speed fibre broadband, at fixed prices. If you are just getting started with Plusnet broadband, call 0843 557 5241 for guidance on setting up your router. There are different types of Plusnet routers, so they can advise you on how to use your particular type. Find out if you could benefit from add-ons like Plusnet Pro for £5 a month. Or ask about the parental control tool, Plusnet Safeguard, or internet security with Plusnet Protect. Ring Plusnet if you can’t connect to the internet and get troubleshooting help. Arrange fault repairs with Standard Care.

Plusnet Mobile

Plusnet mobile customers have higher flexibility with SIM-only deals from £6 a month. “Mates Rates” are available for existing Plusnet broadband customers to get a discounted deal. Call 0843 218 4780 to discuss your Plusnet mobile bill. You should receive a bill on the same date every month, and pay it by Direct Debit. Call if you need help understanding the bill or there is a problem with a payment. Enquire about Roam Like Home or Bolt-On packages to top up data, texts, or minutes. Contact Plusnet about your Smart Cap limit if you want to change this, or switch to a different plan. Check your coverage or report a lost or stolen phone.

Plusnet TV Services

Customers might opt for TV services included in a broadband package. Call 0843 218 4787 if you need help to set up a YouView box or configure the remote control. Find out how to utilize accessibility features. Call for help with picture or sound problems, or issues with recording. Report missing channels or On Demand services. Or contact Plusnet to troubleshoot any hardware faults with the set-top box, remote control, or powerline adaptors. You can also get BT Sport via Plusnet, so contact them if you are unable to access BT Sport. Call if you are getting an error code on the screen. Plusnet can help to identify the problem with it.

Plusnet Home Phone

Plusnet broadband customers might also choose a package with a landline deal. There are a variety of call plans available for home phones, just like mobiles. In the same way, you will pay the monthly bill by Direct Debit and have a credit limit. You can top up your credit on top of the amount in your plan at any time. Call 0843 218 4790 for help with your home phone service or billing. Get help with adding or removing new call features. Report issues if your home phone isn’t working properly and get help to fix them. Call Plusnet if you want to change your directory entry to ex-directory, directory enquiries only, or in the BT phone book.

Plusnet Complaints

Should you experience ongoing or severe problems with Plusnet services, call 0843 596 4173. Complaints to Plusnet are commonly about things such as poor coverage, prices, or customer service. Complaining by phone means that the adviser will need to find a resolution for you quickly. In some cases, they might have to investigate first and contact you later with their response. This can take 5 – 10 working days if they are unable to resolve the issue immediately. Once Plusnet provides a final response, you can accept it or go to the Communications Ombudsman. They will investigate the complaint again if you have a deadlock code.