0843 208 2013

Playstation logo

Additional Playstation Contact Numbers

Department Contact Number
Customer Support 0843 208 2013
Head Office 0843 208 2013
Playstation Network Help 0843 208 2013

Playstation Head Office Address

Department Address
Head Office Sony Interactive Entertainment Europe Limited 10 Great Marlborough Street London W1F 7LP United Kingdom

Playstation Helpline Opening Hours

Department Opening Hours
Head Office Monday – Saturday: 8am – 8pm
Sunday: 10am – 5pm

Reasons to Call the Playstation Helpline

  • I have a Playstation that has stopped working
  • I would like to buy a Playstation
  • I want to know what PlayStation to buy
  • I want to make a complaint to Playstation
  • I work for Playstation and want to contact HR
  • I want to know what games are available for my Playstation
  • I have ordered a Playstation and it hasn’t arrived on time
  • I want to find my nearest Playstation stockist
  • I have forgotten the login details to my Playstation account

Playstation Network

When you join the Playstation Network you can not only play games against other people in your network but you can also gain access to great online services such as Netflix as well as Youtube and catch up television. To enjoy your favourite movies and TV shows as well as the very best of console gaming, simply download the relevant apps from the Playstation store. If you want to access the best of Playstation movies, you can also use Playstation Video when you are on the Playstation network. Here, you will find movies fresh from the cinema in a number of different genres, there is something to suit everyone. All you need to do is rent or buy the films that take your fancy and stream them directly from your Playstation – no slow or difficult downloads are necessary. Please note that the Playstation Video streaming service is only available on PS4, PS3, Xperia and the Bravia Smart TV and laptop. If music is more your thing, you can also access Spotify on the Playstation Network and add a personalised soundtrack to your gaming. If you have any trouble doing this, please call the Playstation Helpline.

Playstation Store

The Playstation store is an online store that allows you to browse hundreds of game deals add-ons ons for your console. To shop the Playstation store you must have an account. If you do not have one, you can easily create one using the top right-hand corner of the Playstation Store page. If you at any point forget your log in details, please call the helpline and someone will assist you in accessing your account. A lot of the latest Playstation games and movies are buy one get one free in the Playstation Store. If you click any game that may be of interest, you will be given a full description of what it is you are buying. There are also movies and TV shows available to buy at the Playstation Store. If you are unsure what to watch, you can search through the top-rated movies or games.

Playstation Plus

From just £3.93 per month, you can be part of the Playstation Plus community, with PS4 gaming, discounts in the Playstation Store, free monthly games and much more. Once you become a Playstation Plus member, you join an online community and you can enjoy exclusive features and benefits. Take your games to the next level by playing with enemies or friends. Everything you need from your Playstation Plus membership is available in the Playstation Hub. This is known as a special member’s area and here you can download all of your games as well as find out about discounts that might be available at that moment. If you would like to renew your subscription, please call the helpline.

Playstation TV

Playstation TV is now available from £44.99 and you can stream your PS4 games to any TV in your home. The Playstation TV is a sleek, small device which uses Remote Play technology that allows you to play your game from any TV, despite your Playstation only being plugged into one of them. Buy this today and you will also receive a digital voucher for three PS Vita games. Call the helpline to find out more about the Playstation TV device and how it works.

Playstation 4Playstation 4

Dubbed ‘Sony’s next generation console’, the PS4 is the latest Playstation on the market which has recently been redesigned for a flatter, sleeker look. Also new to the range is the PS4 Pro which is both a gaming and entertainment system. It has 4K gaming and 4K entertainment and guarantees the most responsive gaming experience ever. You can find out everything you need to know about both the PS4 and the PS4 pro on the Playstation website, you can also order them by clicking the ‘buy PS4’ link. If you have ordered a console and have not received it, please call the helpline number.


How does the Playstation VR work?

The newest member of the Play Station family, the Playstation VR is newest form of gaming technology. To play the Playstation VR you must wear the headset and you will be immersed into your own game by the 360-degree vision that the headset provides. You will be able to tell the directions and distances of sound from the 3-D sound technology and you can chat online to friends whilst wearing the headset, using the built-in microphone. The camera will also make sure that you are always in the centre of the game by tracking your position, wherever you are in the room.  To go with it, you can buy the Playstation Move which is a motion controller so that you can move your hands and take control of your gaming experience.

When does the Playstation 5 come out?

There is no stated time for when the Playstation five is coming out, yet.

About Playstation

Playstation was first introduced 22 years ago on the 3rd December 1994. It was originally launched in Japan as part of the Sony group. During its time the console shipped 100 million units and was overtaken by its successor in 2000, the Playstation 2. The Playstation 3 was released in 2006 and the latest Playstation, the Playstation 4 came in 2013 and became the fastest selling console in history, selling over 1 million consoles in the first 24 hours of its launch.