Petlog

0844 248 3312

Contact Petlog on 0844 248 3312 if you are one of the 9 million customers who register their microchipped pets in the Petlog database. Microchipping is compulsory and Petlog can use them to help to find lost pets.

Petlog Contact Numbers

Department
Phone Number
Opening Times
Petlog Customer Services
0844 248 3312
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Petlog Premium Account
0844 248 3314
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Petlog Keepership Transfers
0844 248 3315
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Lost and Found Pets
0844 248 3316
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Petlog Authorized Agents
0844 248 3317
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Bauwow Mobile App
0844 248 3318
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

Petlog Customer Services

Contact Petlog customer services by calling 0844 248 3312 if you need help with your Petlog registration or their basic services. Remember that you can make changes to your details for free online, but if you call then Petlog will charge you £10 to update your details for you. It is important to keep your details current or the microchip will not be legally valid. You can call Petlog for advice on microchipping regulations and where to find an authorized agent. Get help finding your pet’s Petlog ID or microchip documentation. You should call Petlog and notify them if your pet passes away. Petlog can then register your pet as deceased.

Petlog Premium Account

A Petlog Basic account costs £6, but an upgrade to Petlog Premium costs £17. For this price, Petlog will not charge the £10 administration fee any time you need to update your account details. Like the Basic service, Premium will keep your pet on the database for its entire life and let you use the reunification services. On top of this, however, Premium allows you to send out lost pet alerts to all animal professionals within 30 miles of your location. This increases your chances of finding your pet if they go missing. Phone Petlog on 0844 248 3314 if you need to discuss your Premium account and services, including keepership transfers.

Petlog Keepership Transfers

When you give or sell a pet to a new owner, you must legally complete a Transfer of Keepership. The law requires that the pet’s microchip has the correct keeper information. You must update the keeper details such as name and address. Current keepers need to download an 8-digit transfer code for the new keeper to change the pet’s records. Call 0844 248 3315 if you are a breeder, an old pet owner, or a new owner and you need help with a transfer of keepership. You can call if you work for an animal welfare organization which rehomes pets. Petlog can help you to transfer keepership to your organization or to a new keeper.

Lost and Found Pets

As soon as you are sure that your pet is missing, call Petlog on 0844 248 3316. They will register your pet as missing on their database. Anyone who finds your pet can take them to a veterinary service to discover the owner details on their microchip. If they have access to the Petlog database, they will then see that you registered the pet as missing. Call this number if you need advice on what you can do to help find your pet. You must call to provide an update for Petlog if you do find your missing pet, so they can change the status from lost to found. Anyone can call this number to report a missing pet if they have found the lost animal.

Petlog Authorized Agents

Veterinary organizations and professional implanters working with Petlog are authorized by them. Any of these authorized agents can microchip customers’ pets and register them with Petlog at the same time. If you are an authorized agent in need of assistance from Petlog, call 0844 248 3317. Petlog provides support and microchipping resources for its agents to help the microchipping industry. Authorized agents can call Petlog if they need to find a microchip supplier or they have difficulties recording a microchip. They could also call if they found and checked a lost pet which is microchipped and registered on the Petlog database.

Bauwow Mobile App

Petlog has a mobile app called Bauwow, which is available for download on all devices with Android or iOS. All Petlog members can use the basic features, but Petlog Premium members can access bonus features. To use the app, you need your Petlog ID and the microchip number for your pet. The app allows you to send an alert if your pet ever goes missing. You can share it on Facebook or Doglost as well as notifying Petlog. The app has a directory of vets and wardens so you can find one in your area. You can also share a poster in the Lost and Found section. Call 0844 248 3318 to contact Petlog about the Bauwow app and get tech support.