Pension Credit

0843 178 4241

Call the number 0843 178 4241 to get in touch with the Pension Credit Helpline for assistance with getting it set up, making changes to your details or finding out further information about your account.

Pension Credit helpline numbers

Department
Phone Number
Opening Times
Pension Credit Helpline
0843 178 4241
Monday – Friday 8am – 6pm
Eligibility
0843 178 4242
Monday – Friday 8am – 6pm
Make a claim
0843 178 4243
Monday – Friday 8am – 6pm
Payments
0843 178 4244
Monday – Friday 8am – 6pm
Change to circumstances
0843 178 4245
Monday – Friday 8am – 6pm
Backdated claim
0843 178 4296
Monday – Friday 8am – 6pm
Challenge a decision
0843 178 4297
Monday – Friday 8am – 6pm

Pension Credit helpline

If you need any help with Pension Credit you can phone the number 0843 178 4241. This helpline is there to answer any questions you might have, such as when your next payment is due, how the pension credit can be paid to you and more.

Eligibility

Check your eligibility for Pension Credit by calling the number 0843 178 4242. When you phone this number they will ask you certain questions about your life, earnings etc to determine whether or not you’re entitled to Pension Credit. Provided you give them enough detailed information they should be able to tell you how much Pension Credit you’re likely to get.

Make a claim

Claim for Pension Credit by phoning the number 0843 178 4243. When you call to make a claim you will need your National Insurance number, bank account details, and thorough information about your income, savings and your investments too. It is possible to apply for Pension Credit up to four months before you reach the qualifying age. It’s best to do it beforehand to ensure that you get paid on time, and don’t need to worry about backdating your claim.

Payments

If you have questions about your payments of Pension Credit you can phone the number 0843 178 4244. When you have made your application for Pension Credit you can find out when your next payment is due by phoning the number above.

If you need to make changes to how your Pension Credit is paid to you, you can phone the number above to request this.

Change to circumstance

Report any changes to your circumstances by phoning the number 0843 178 4245. When you call this number the advisors will be able to access your account details and make changes to it. It’s important that you report any changes to your circumstances, as this might affect how much Pension Credit you receive.

Backdated claims

To make a backdated claim for Pension Credit you can ring the number 0843 178 4296. It’s possible to claim for Pension Credit anytime that you have reached the qualifying age for the benefit. However, your claim can only be backdated for three months. To apply for backdated pay ring the number above and explain that you have not been receiving Pension Credit for the period of time since you have been qualified and that you would like the money to be backdated to you.

If you have previously applied for a backdated claim and are waiting for it to be paid, then you can ring this number above to find out how long it is likely to take for the money to be available to you.

Challenge a decision

You can challenge a decision that has been made about your application for Pension Credit by phoning the number 0843 178 4297. When you call this number they will be able to let you know the steps you need to take for mandatory reconsideration, and what it involves. It’s important to remember that you need to challenge a decision made within one month of the decision, and you can do this by ringing the number above.