Additional Oyster Contacts
|Head Office||0843 208 1776|
|Customer Service||0843 208 1776|
|Timetable Complaints||0843 208 1776|
Oyster Head Office Address
|head office||c/o Interaction Worldwide Limited
1 Torrington Park, North Finchley
London, N12 9TB
Oyster Helpline Opening Hours
|Mon-Fri||10am – 4pm|
Reasons to ring the Oyster Helpline:
- I have had my Oyster Card lost or stolen
- I want to apply for an Oyster Card
- I have forgotten the log in details to my Oyster account
- I would like more information about Oyster prices
- I would like to make a complaint about Oyster
- I want to know what areas my Oyster card covers
- I would like a refund on my Oyster Card
- I would like some information about travelling for under 18-year-olds
- I would like to know more about the daily price capping procedures that Oyster have in place
About the Oyster Card
The Oyster Card is a form of electronic ticketing that is used for transport in and around London City Centre and areas in Greater London. It is valid on most services, including National Rail and all services within London fare zones. The Oyster card looks exactly like a credit card and is scanned at ticket barriers. You can top up your Oyster Card at different top up points in London stations. You can also use these top up stations to buy an Oyster card if you do not already have one. It is worthwhile buying one even if you are only visiting London for a couple of days as it is the quickest and easiest way to operate your way around the tube network. The card was first introduced and used by the public in 2003. It was not widely used at first, but by 2012 over 43 million Oyster cards had been issued and over 80% of London journeys via public transport were made using the card. Today, cash is no longer accepted on London buses and journeys can be made using only the Oyster Card or a pre-bought ticket. Since June 2015 you no longer need to use your Oyster Card and instead can pay via contactless payment in the same way. If you use your Oyster Card frequently and top it up with a considerable amount of money you might want to register it against protection of loss and theft, you can do this at an underground station or a London ticket shop. A registration form must be filled out to protect it.
If you are a regular user of Oyster, then you might want to create an account to manage your card online. Doing this is easy, simply head to the Oyster website and follow the instructions. Once your account has been created, you can log in at any time using your username and password. If you have forgotten these details, please call the contact number and they will be retrieved for you. There are many reasons as to why you should create an account with Oyster, one being that it is a quick and easy way to top up your card or renew it altogether. There will also be no need for you to fill out a registration for with every purchase of Oyster to protect it against loss and theft, as all protection will be automatically recorded online. To see how you are spending your Oyster credit, you can view your journey history up to eight weeks in the past. Oyster will pick up on your regular routes and will send you emails alerts of any disruptions that may occur to your regular journey so that you can plan a different route in time. When creating an account, you will need to enter your Oyster card number which is on the back of the Oyster card, into the box provided online. You will need to confirm that you are the card holder by giving details of the last journey you did using your card. If you have not made a journey in the past eight weeks then you will need to make a journey before you can create an account for your card. Please call the helpline if you would like further information about this.
You can find details of all fares on the Oyster website, fares will vary depending on how you will travel (bus, tube or train) and the length of your journey. If you want to find out how much your journey will cost you before you travel (handy if you are only topping up your Oyster by a certain amount) you can look up online using the fare finder. There are different ways to pay, including a season ticket, pay as you go or cash when topping up your Oyster and it really depends on your journey and how often you use public transport. If it is not often at all, buying a paper ticket rather than investing in an Oyster may be more cost effective. If you are visiting London and plan to use public transport to make your way around the city, you can order a visitor’s Oyster card online before you arrive which costs just £3 (plus postage if you are having it delivered) and you can top it up with an amount of your choice, depending on what your plans are for your visit. A regular Oyster card costs £5.
Topping up my Oyster
If you need to top up your Oyster before you travel, there are various different points in both underground and overground stations that will allow you to add money onto your card, if you prefer to do this rather than creating an account and topping up your card online. Your Oyster card will provide you with emergency fare if you are ever found in difficulty. You will be reminded to top your card up and your Oyster balance will fall into negative figures which you will need to pay back next time you top up. If you have topped up your Oyster card and your balance is showing as insufficient, please call the helpline and your issue will be resolved.
Lost or Stolen Oyster
In order for lost or stolen rules to apply to your Oyster Card, it must be protected. If your protected Oyster Card becomes lost or stolen it will be replaced by TFL if it has remaining credit on it or at least five days of a season ticket left. If you had credit on your card or a season ticket then it can be arranged for whatever your remaining balance was to be transferred to your new card (you will have to purchase a new card yourself). If you wish to report a protected Oyster Card as lost or stolen then head to your online account and follow the instructions to report a lost or stolen card. If TFL agree to replace your card, you will have one sent to you in the post. Please call the helpline if you have not received your replacement Oyster. If you no longer need to use your Oyster Card you are also eligible for a refund of any credit that may be on there as well as your deposit back.