Ovo Energy

0843 178 5818

Ovo Energy Contact Numbers

Department Contact Number Opening Hours
Customer Service  0843 178 5818 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
OVO Energy Account  0843 178 5819 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
PAYG Meter Services 0843 178 5820 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Switching with OVO 0843 178 5821 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed
Energy Plans 0843 178 5822 Monday-Friday: 9am-6pm
Saturday: 9am-5pm
Sunday: Closed

Customer Service

The staff on the other end of the Ovo contact line are trained customer service agents with access to the Ovo database and the capacity to use it – giving them unprecedented access to information and help that makes them uniquely able to solve your problems. Call  0843 178 5818 today and be connected to someone who can assist you with your query and/or any problems you may be having with your account.

OVO Energy Account

One way to pay your bills with OVO Energy is via their account services. This is done manually once you receive your monthly bill. If you’re having a problem making a payment to OVO, or you need help retrieving your account details, call the accounts team on 0843 178 5819 and someone will help you once you have answered your security questions on their automated phone service.

PAYG Meter Services

“PAYG” is an acronym standing for “Pay As You Go”. These “pay as you go” meters allow OVO customers to use only the electricity they’ve paid for, and pay only for the electricity they use! Replacing standard billing, which can sometimes be inaccurate and frustrating, the PAYG meter allows customers to pay before using the energy! Then once that’s done, the electricity can flow; however, make sure to keep it topped up!

If you need help with your PAYG meter, you can call the dedicated helpline on 0843 178 5820. This number can become busy, which is why you may be placed in a queue until someone from the team can help you further.

Switching with OVO

If you would like to change either to or from OVO as your energy provider, you can do so by calling the dedicated line on 0843 178 5821. This is an automated line, which means that you will be asked questions regarding your account before speaking with a member of the team.

Energy Plans

OVO has a different range of tariffs available to you, and all are adaptable to your needs for an energy plan. When you call 0843 178 5822, someone will be able to find the best tariff for you based on your needs. This line isn’t automated. However, you may be placed on hold if the line becomes busy, which it does at peak times throughout the day.

Alternative Contact Methods

Calling a company is not always the most convenient option, and at times may prove completely impossible – which makes it necessary to have a backup communication method in the tank.

If you want to use a traditional post for your message, you can! Simply address your letter to the following address and ensure you’ve paid the appropriate postage.

OVO Energy
1 Rivergate
Temple Quay

About OVO Energy

Ovo is a UK energy company based out of its ancestral heartland of Bristol, England. Established in 2009, Ovo stands apart from other UK energy companies by refusing to operate energy generating plants and power stations – it operates a unique platform instead.