0843 208 2354

Contact Ocado, the largest online grocery retailer in the world, on 0843 208 2354. Ocado customer services are available to help almost all day, every day.

About Ocado

Born in 2000 as a concept created by a group of former merchant bankers, Ocado didn’t begin trading until 2002. Once it partnered with Waitrose, Ocado started selling Waitrose groceries online as well as its own brand items. A mobile app launched in 2009 named “Ocado on the Go” allows customers to do their grocery shop using their phones.

According to the non-executive director of Ocado, the name is “a made-up word, intended to evoke fresh fruit” (it does sound like avocado). Since 2010 Which? readers have voted Ocado as the best online supermarket in the UK every year. Due to the supermarket being solely online, there are no Ocado stores and all products are delivered directly from Ocado’s warehouses to its 580,000 active customers.

Ocado Contact Numbers

Customer Services usually has you covered, but here are a few more helplines you can call to reach Ocado.

Phone Number
Opening Times
Customer Services
0843 208 2354
(Mon-Fri) 5.30am – Midnight
(Sat-Sun) 5.30am – Midnight
0843 208 2355
(Mon-Fri) 5.30am – Midnight
(Sat-Sun) 5.30am – Midnight
Smart Pass
0843 208 2309
(Mon-Fri) 5.30am – Midnight
(Sat-Sun) 5.30am – Midnight
0844 248 2636
(Mon-Fri) 5.30am – Midnight
(Sat-Sun) 5.30am – Midnight

Customer Services – 0843 208 2354

If you are experiencing technical issues or an error while using the Ocado website or mobile app, call 0843 208 2354 for assistance. The customer services team can answer any queries you have about products, including availability and nutritional information, or resolve your complaints. Maybe you just want to know more about Ocado’s shops for pets and kitchenware, Fetch and Sizzle.

Deliveries – 0843 208 2355

For issues relating to your Ocado delivery, call 0843 208 2355. Ocado’s website allows you to choose a delivery slot before you even start shopping, but there is a time limit. Call this number for help with booking your delivery, amending your delivery address or time slot, or if you’ve missed your delivery. Find out how to keep the same delivery slot every week by using Ocado Reserved.

Smart Pass – 0843 208 2309

With an Ocado Smart Pass for free delivery you’ll save at least 10% on branded products, as well as gaining access to exclusive offers. Call 0843 208 2309 for guidance on signing up for a Smart Pass, or if you want to make changes to your current Smart Pass such as cancellation. Before you pay for a Smart Pass, you can even get a free trial to try out all the benefits!

Careers – 0844 248 2636

Ocado is actively recruiting, so call 0844 248 2636 to find out about local career opportunities with Ocado. Whether it’s being a delivery driver, working in a warehouse, or in the Head Office, call to find the perfect job for you. You can also enquire about graduate programmes in everything from retail and management to engineering and logistics.

Other Ways to Contact Ocado

Do you have a Twitter account? Because Ocado does! Tweet them with your questions or complaints and they will respond as soon as possible. Also, you can e-mail any concerns or general feedback to Ocado using the e-mail address ocado@ocado.com.

Other than that, you can contact Ocado by post. Write a letter and then mail it to Ocado’s Head Office.

Ocado Head Office
Ocado Group plc
Buildings 1 & 2
Trident Place
Hatfield Business Park
Mosquito Way
AL10 9UL
United Kingdom