Next

0843 218 4726

Contact Next, the popular high street fashion retailer, on 0843 218 4726 if you have any questions or complaints regarding Next products and services.

About Next

Next, often stylized in all lowercase or all uppercase letters, resulted from a 1982 rebrand. Originally, Joseph Hepworth founded the company as Joseph Hepworth & Son in 1864. In the next twenty years, it opened 100 outlets across the country. Hepworth focused on menswear such as ready-to-wear suits, until 1981 when the company acquired womenswear retailer Kendall and Sons.

Both stores were then rebranded as Next, selling clothes for women as well as men. Clothes for children and home furnishings soon became available in Next stores. 1988 saw the launch of the Next Directory, a hardback book with hundreds of pages detailing Next product ranges, which was groundbreaking in mail-order retail. Today Next runs 500 stores in the UK and Ireland, in addition to almost 200 international stores across 40 countries. Over 3 million customers actively use the Next website.

Next Contact Numbers

For some of the reasons you may want to contact Next, there are phone numbers to use compiled below.

Department
Phone Number
Opening Times
Customer Services
0843 218 4726
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Delivery
0843 208 5044
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Returns
0843 208 5045
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Nextpay
0843 208 1752
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Next Flowers
0844 248 2681
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Gift Cards & Vouchers
0843 208 5047
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm
Technical Help
0843 208 5048
(Mon – Fri) 8am – 11pm
(Sat – Sun) 8am – 11pm

Customer Services – 0843 218 4726

Call Next’s customer services team on 0843 218 4726 with any queries and complaints. Possible feedback could be regarding products, the website, Next stores or the staff. Also call this number to request a copy of the Next Directory, to check stock availability, or for more information about your closest Next store. Customer services can provide the answers or transfer you to your required department.

Delivery – 0843 208 5044

In order to track your order after it has been dispatched, call 0843 208 5044. Before you place an order, find out what your options are for delivery prices and times, including delivery to Next stores. You can try to amend delivery details with the courier via Next. If you have not received your parcel, or items from your order are missing or damaged, call this number for a resolution.

Returns – 0843 208 5045

For advice on how to return or exchange your unwanted items to Next, call the helpline on 0843 208 5045. Book a collection via courier or find out under which conditions you might be charged a returns fee. If you have lost your invoice note, call this number and the team will send you a replacement returns label. Refund conditions vary for certain items and depending on your payment method, so call to check.

Nextpay – 0843 208 1752

Did you know that Next has its own credit account for customers? With Nextpay, you can spread the cost of your shopping with up to £600 in credit instead of having to pay all at once. For any questions about Nextpay and how to apply, call 0843 208 1752. While you’re asking, you can find out about the exclusive benefits for Nextpay customers as well – such as 3 months of free next day delivery!

Next Flowers – 0844 248 2681

Next’s separate flower delivery service can be reached on 0844 248 2681. Call for further information on available types and colours of flowers, prices, and delivery options. Get advice on suitable bouquets for particular occasions, or care instructions for flowers and plants. Or explore the additional options for gifting when you buy flowers, such as adding a box of chocolates or bottle of wine.

Gift Cards & Vouchers – 0843 208 5047

To look into physical Gift Cards and online eVouchers from Next, call 0843 208 5047. Using this helpline you can sort out buying a Gift Card or eVoucher, paying for an order with one, or checking your remaining balance. Also, you can ask about Next’s range of amazing Gift Experiences and how to buy them. From driving adventures to afternoon tea, surprise someone with a Gift Experience voucher.

Technical Help – 0843 208 5048

Next’s Internet Services Team is available to help you with technical issues on 0843 208 5048. Whenever you are experiencing difficulty using the Next website, you can call this number for advice and guidance on how to resolve your technical problem.  You can also report any errors you might come across on the Next website so that it can be updated as soon as possible.

Other Ways to Contact Next

Next is available on social media platforms such as Twitter and Facebook. Also, you can try to tweet @NextHelp directly for a response from the customer services team.

Finally, your fall-back contact method is to write Next a letter. Include all the identifying details of your issue and address it to Next’s Head Office, at the location provided.

Department
Address
Next Head Office
Next Retail Ltd
Desford Road
Enderby
Leicester
LE19 4AT