Next

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0333 777 8000

Contact Next, the popular high street fashion retailer, on this helpline if you have any questions or complaints regarding Next products and services.

About Next

Next, often stylized in all lowercase or all uppercase letters resulted from a 1982 rebrand. Originally, Joseph Hepworth founded the company as Joseph Hepworth & Son in 1864. In the next twenty years, it opened 100 outlets across the country. Hepworth focused on menswear such as ready-to-wear suits, until 1981 when the company acquired womenswear retailer Kendall and Sons.

Both stores were then rebranded as Next, selling clothes for women as well as men. Clothes for children and home furnishings soon became available in Next stores. 1988 saw the launch of the Next Directory, a hardback book with hundreds of pages detailing Next product ranges, which was groundbreaking in mail-order retail. Today Next runs 500 stores in the UK and Ireland, in addition to almost 200 international stores across 40 countries. Over 3 million customers actively use the Next website.

Next Contact Numbers

For some of the reasons you may want to contact Next, there are departments to contact compiled below.

Department
Opening Times
Customer Services
(Mon – Fri) 8 am – 11 pm
(Sat-Sun) 8 am – 11 pm
Delivery
(Mon – Fri) 8 am – 11 pm
(Sat-Sun) 8 am – 11 pm
Returns
(Mon – Fri) 8 am – 11 pm
(Sat-Sun) 8 am – 11 pm
Nextpay
(Mon – Fri) 8 am – 11 pm
(Sat-Sun) 8 am – 11 pm
Next Flowers
(Mon–Fri) 8 am – 11 pm
(Sat–Sun) 8 am – 11 pm
Gift Cards & Vouchers
(Mon–Fri) 8 am – 11 pm
(Sat–Sun) 8 am – 11 pm
Technical Help
(Mon–Fri) 8 am – 11 pm
(Sat–Sun) 8 am – 11 pm

Customer Services

Call Next’s customer services team with any queries and complaints. Possible feedback could be regarding products, the website, Next stores or the staff. Also call this number to request a copy of the Next Directory, to check stock availability, or for more information about your closest Next store. Customer services can provide the answers or transfer you to your required department.

Delivery

In order to track your order after it has been dispatched, call the helpline. Before you place an order, find out what your options are for delivery prices and times, including delivery to Next stores. You can try to amend delivery details with the courier via Next. If you have not received your parcel, or items from your order are missing or damaged, call this number for a resolution.

Returns

For advice on how to return or exchange your unwanted items to Next, call the helpline. Book a collection via courier or find out under which conditions you might be charged a returns fee. If you have lost your invoice note, call this number and the team will send you a replacement returns label. Refund conditions vary for certain items and depending on your payment method, so call to check.

Nextpay

Did you know that Next has its own credit account for customers? With Nextpay, you can spread the cost of your shopping with up to £600 in credit instead of having to pay all at once. For any questions about Nextpay and how to apply, call Next. While you’re asking, you can find out about the exclusive benefits for Nextpay customers as well – such as 3 months of free next day delivery!

Next Flowers

Next’s separate flower delivery service can be reached on their phone number. Call for further information on available types and colours of flowers, prices, and delivery options. Get advice on suitable bouquets for particular occasions, or care instructions for flowers and plants. Or explore the additional options for gifting when you buy flowers, such as adding a box of chocolates or bottle of wine.

Gift Cards & Vouchers

To look into physical Gift Cards and online vouchers from Next, call the number. Using this helpline you can sort out buying a Gift Card or eVoucher, paying for an order with one, or checking your remaining balance. Also, you can ask about Next’s range of amazing Gift Experiences and how to buy them. From driving adventures to afternoon tea, surprise someone with a Gift Experience voucher.

Technical Help

Next’s Internet Services Team is available to help you with technical issues. Whenever you are experiencing difficulty using the Next website, you can call this number for advice and guidance on how to resolve your technical problem.  You can also report any errors you might come across on the Next website so that it can be updated as soon as possible.

Next Freephone Number

If you would prefer to speak to a Next freephone number you can do so by calling. The next freephone number with take you through to their self-serve service that allows you to inquire about a product, a policy, a return or refund, an issue with the website, an issue with an order, an issue with your account or another issue or inquiry you may have. Calling the Next freephone number will cost you no extra than a normal call. If you wish to speak to a member of staff or to a specific department you will need to use the other numbers on this page.

Other Ways to Contact Next

Next is available on social media platforms such as Twitter and Facebook. Also, you can try to tweet @NextHelp directly for a response from the customer services team.

Finally, your fall-back contact method is to write Next a letter. Include all the identifying details of your issue and address it to Next’s Head Office, at the location provided.

Department
Address
Next Head Office
Next Retail Ltd
Desford Road
Enderby
Leicester
LE19 4AT