New Look

0843 557 4374

Contact New Look customer services on 0843 557 4374 any day of the week with your questions and complaints about stores or online shopping.

About New Look

In 1969, founder Tom Singh opened the first New Look store in Somerset, England. Since then the company has grown into a leading fashion brand with 596 stores in the UK and 300 stores across Europe and Asia. Their website, which launched in 2007, ships worldwide to 120 countries. While New Look is a British retailer, South African company Brait SE acquired ownership in 2015.

Following a successful trial of menswear in 2015, New Look currently has over 10 stores dedicated to menswear. All stores and the website carry ranges of womenswear, menswear, footwear, lingerie, and accessories such as bags and jewellery. Popular due to its Generation 915 range for teens and Curves plus size range, New Look also offers tall, petite, and maternity clothing.

New Look Contact Numbers

To contact New Look regarding one of their specific services, use the relevant helpline phone number.

Phone Number
Opening Times
Customer Services
0843 557 4374
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 6pm
Ordering & Payment
0843 557 5197
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 6pm
New Look Track Order
0843 557 3604
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 6pm
Returns & Refunds
0844 826 8386
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 6pm
New Look Store Card
0844 248 3671
(Mon – Fri) 8.30am – 9pm
(Sat) 8.30am – 8.30pm
(Sun) 10am – 1pm
Gift Cards
0844 248 2668
(Mon – Sat) 8am – 8pm
(Sunday) 10am – 6pm

Customer Services – 0843 557 4374

If you have a general query or complaint to make, then call New Look customer services on 0843 557 4374. The customer services team can locate store information for you, and put you through to a specific store so you can check on stock or facilities. Ask about everything from e-receipts to size guides and wash care.

Ordering & Payment – 0843 557 5197

For help with creating an online New Look account, placing an order, or applying promotional codes and using discount cards, call 0843 557 5197. The team will talk you through every step of the way, and as long as you call within 30 minutes of placing an order they can make cancellations for you if needed.

New Look Delivery Cost

There are multiple delivery options for New Look order deliveries, the most common include standard delivery which costs £3.99. You can also opt for Next Day Delivery which will add £5.99 to your order purchase. There is a free delivery option when you have your order delivered to a local store, provided the order is over £19.99. If you want to pick up your order next day from a New Look store this will cost £2.99 but again, this is free on orders over £45.

New Look Track Order – 0843 557 3604

New Look offers a variety of delivery options within the UK, plus collections available from New Look, Collect+ and Doddle stores. Call 0843 557 3604 to track your parcels and find out where an order is. You can also phone this number to report missing items from a delivery that has arrived, or maybe report items that were the incorrect sizes or damaged when they arrived.

Returns & Refunds – 0844 826 8386

Need to know the terms and conditions of New Look’s Returns Policy, and what your options are for returning an item for a refund or making an exchange? Call 0844 826 8386 with any questions, such as how to get a refund if you paid with PayPal. Contact New Look if you haven’t been refunded after 10 days.

New Look Store Card – 0844 248 3671

For any issues relating to your New Look Store Card, or if you are interested in applying for one, call 0844 248 3671 during the helpline’s opening hours as listed above. With the Store Card, credit is provided by Ikano Bank AB so that you can buy now and pay later, as well as gain access to exclusive offers.

Gift Cards – 0844 248 2668

To buy physical or digital gift cards or to make enquiries about them, including for corporate orders, call 0844 248 2668. You can also call this number to check your remaining balance, for guidance on redeeming a gift card, and to find out how you can register a gift card with New Look in case of loss or theft.

Other Ways to Contact New Look

Follow New Look on Facebook and Twitter to leave a comment or send a message. Tweet directly to the customer support team @NewLookHelp during opening hours for a faster response.

Rather than call up with feedback about your New Look store experience, fill out this online survey instead. This will enter you into the monthly prize draw to win a £50 gift card!

Last of all, you can write a letter to New Look, but it will take much longer to get a response. Depending on your issue, send your letter to either New Look’s customer services or head office address as shown below.

New Look Customer Services
New Look Customer Services
PO Box 782
New Look Head Office
New Look House
Mercery Road