New Look

0843 557 4374

New Look Helpline
New Look Helpline

New Look is a British high street fashion retailer. If you have an issue with a New Look product or service, call the New Look Helpline on 0843 557 4374.

Other Contact Numbers for New Look

Department Contact Number
Customer Services 0843 557 4374
Head Office 0844 248 2668
Store Locator 0843 557 4374

New Look Helpline Opening Hours

Days Opening Hours
Monday- Friday 8am-8pm
Saturday 8am-8pm
Sunday 10am-6pm

New Look Head Office Address

Department Address
Head Office New Look Retail Group Limited
New Look House
Mercery Road
United Kingdom

Why would I contact the New Look Helpline?

  • To find your closest New Look store.
  • To trace stock of a particular item.
  • To track a delivery.
  • To get more information about the returns process.
  • To make a complaint about a New Look product, service, store or employee.

Who delivers New Look parcels?
Where sells New Look vouchers?

New Look Dresses

New Look has a wide range of dresses for all occasions. You’ll find everyday dresses for the office, bodycon dresses for your Saturday night out and knitted dresses for a cosy winter day out. Dresses at New Look are inspired by the season. This A/W 16, you’ll find burgundy and khaki wrap dresses, statement embroidery and of course, the obligatory sparkle for the Christmas party. New Look dresses are available in sizes 6-20 and cost up to £50. There are styles such as bodycon, wrap, midi, shirt, skater, swing, Bardot and prom dresses.

New Look Coats

Whether you need a light jacket for the summer, a raincoat for a festival or a winter coat for the cold weather, New Look has plenty of styles to choose from. You will find parkas, raincoats, puffer jackets, faux fur jackets, bomber jacket, longline coats, biker jackets, waterfall coats, leather jackets, and blazers. Coats/jackets are available in sizes 4-20 and in a range of colours such as black, camel, navy, grey and white. Prices vary from £20-£50.

New Look Shoes

New Look is well-known for its collection of affordable footwear. You will find every type of footwear you need such as boots, flat shoes, trainers and high heels. In terms of boots, you’ll be able to choose from every type of style such as ankle boots, over the knee and biker boots. For shoes, you will find every type of style including high heels, ballet pumps, trainers, mules, loafers, sandals, pumps and sliders. New Look shoes are available in sizes 2-9 and are priced between £5-£50.

New Look Maternity

When you’re pregnant, you want to be comfortable but stylish. New Look has a great range of fashion-led maternity wear which takes inspiration from both the catwalks and the style of celebrity mothers-to-be. You will find coats, dresses, tops, shirts, jeans, trousers, leggings, skirts, lingerie and nightwear. Your comfort is never compromised with stretchy fabrics and jersey panels to keep your bump cosy.

New Look Plus Size

The New Look Curve range is designed exclusively for curvy women sizes 18-32. You’ll find clothing inspired by the latest trends as well as timeless pieces. Expect coats, dresses, tops, cardigans, jeans and pyjamas. The Curve collection is just as affordable as the main New Look range with dresses from £20, coats from £30 and tops for £15.

New Look Card

The New Look store card gives you options to buy now and pay later. If you spend over £50, there’s no payment for up to three months. There is also several other benefits to a New Look store card including no payment/interest, 20% discount when you first get the card, £200 instant credit and exclusive offers and promotions. You can apply for a New Look store card online or ask about it in your local New Look store.

New Look Bags

A bag adds the finishing touch to your outfit, whether you need a shoulder tote bag for a shopping trip, a clutch for a night on the town or a backpack for college, New Look has plenty of styles for you to choose from. You’ll find bowler bags, shoulder bags, clutch bags, cross-body bags and purses. The price of New Look bags varies from £5-50 depending on the size and style.

New Look Mens

New Look store
New Look store

New Look launched their collection for men several years ago and it is now so popular that there are several standalone men’s stores. You will find stylish coats, tops, jumpers, jeans, underwear and nightwear inspired by the latest trends. The mens collection is reasonably priced with jeans costing £25, shoes costing £30 and jumpers costing £20. Clothes are available in sizes XS-XXL with trouser sizes from 28-44 waist.

New Look Jobs

New Look states that they are always on the lookout for talented people who want to make fashion for everyone to join the company. Whether you want to work in retail or the head office in Weymouth, there are plenty of opportunities available. In 2015, the company launched the New Look Academy with hundreds of online courses, free training and workshops to help further your career and develop your knowledge. There is a bonus scheme, a free season ticket loan for train travel, a pension scheme, private medical care and 50% discount on New Look products for staff. The company aims to make New Look an enjoyable place to work with charity events, staff nights out and office sports teams.

Questions people are asking about New Look

Who delivers New Look parcels?

It was announced in 2012 that the courier Hermes delivers New Look parcels as they won a contract with them. The contract will be up for renewal in 2017 and New Look may stay with Hermes or opt for a different courier.

Where sells New Look vouchers?

You can buy vouchers directly from New Look stores or the New Look website, as well as supermarkets such as Tesco and Morrisons.

About New Look

New Look was first founded in 1969 in Somerset. Since this time, it has expanded globally to the likes of France, Belgium, Romania, Malaysia, Thailand, United Arab Emirates, China, Poland and Saudi Arabia. It is now owned by a South African investment company. The largest New Look store is said to be in Dublin.

For more about New Look products and services, call the New Look helpline using the phone number on this page.