National Rail

0844 453 0143

National Rail Helpline
National Rail Helpline

National Rail is the national railway network in Britain. If you need assistance with booking train tickets or with planning a journey, call the National Rail helpline on 0844 453 0143.

Other Contact Numbers for National Rail

Department Contact Number
Customer Services 0844 453 0143
Head Office 0844 453 0143
Live train times 0844 453 0143

National Rail Helpline Opening Times

Days Opening Hours
Monday- Friday 24 hours
Saturday 24 hours
Sunday 24 hours

National Rail Head Office Address

Department Address
Head Office (Rail Delivery Group) Rail Delivery Group Ltd, 2nd Floor, 200 Aldersgate Street, London EC1A 4HD

Why would I need to contact the National Rail Helpline?

  • For live train updates.
  • For help planning a journey.
  • For information about peak and off-peak journey times.
  • To claim money back for a delayed journey.
  • For travel advice over the Christmas period.
  • For assistance with planned rail maintenance.
  • To make a complaint about a train journey, train station or employee.

National Rail Enquiries

National Rail is the UK’s overseer of the railway network. National Rail holds important information about the network, such as routes, timetables, scheduled maintenance works and tickets. National Rail Enquiries is a website, telephone number and app where you can get live updates on trains both arriving and departing. The website is available in both a desktop and mobile version. The app is available to download on both iOS and Android devices. If you register with National Rail Enquiries, you will be able to set up custom alerts for journeys that you make regularly and save favourite journeys so that you can easily see departure times and ticket prices. By using National Rail Enquiries, you will be able to see if industrial action is going to affect your journey – information on urgent or unexpected strikes/delays is often displayed in a red banner at the top of the screen when you visit the National Rail Enquiries website.

National Rail Journey Planner

National Rail Journey Planner is an aspect of the National Rail Enquiries service. It allows you to set your departure station and arrival station, the time that you wish to travel and there is an option to add a return journey. Once you have filled in this information and pressed ‘go’ you will be shown train timetables for both direct and non-direct trains between your chosen stations. You’ll also see fare information and be given the opportunity to purchase tickets in advance for a lower price than it would cost to buy tickets at the train station when you travel. You will also see live journey updates if the train is already on its way to the destination, so if the train is delayed or cancelled, this information will be displayed to you. You can filter the journey results to show the cheapest or the fastest option. You can also add extra passengers and if you have a railcard, you can add this information which will alter your fare information. The types of railcards you can add to the journey planner include the 16-25 railcard, senior railcard or the disabled person’s railcard.

National Rail Map

From the National rail website, you can download maps of the entire UK rail network, which will show all of the routes available as well as the local operators who oversee the journeys. The maps are available to download as a PDF file and you can download the full route map as a large or small scale. You can also download maps for the London rail and tube network, or download maps by region i.e. Derby & Nottingham, Edinburgh & Fyfe, and Leeds & Bradford. You can also download maps by the station.

National Rail Strike

In the event that rail workers go on strike, National Rail will be the first to inform the public. This includes planned strikes and strikes at short notice. Strike information is usually displayed in a red banner at the top of the screen on the National Rail Enquiries website. If there is a strike planned for your usual route, you will be advised of alternative journeys and given information about how you can claim money back for a ticket that you won’t be able to use due to strike action. When you are informed of a strike, you’ll be told which train companies are affected and on which days the strike will occur. You can also keep up-to-date with strike action by following National Rail on Twitter.

National Rail Tickets

National Rail Trains
National Rail Trains

You can purchase advance tickets for National Rail journeys online. If you’re flexible in terms of the times that you can travel, you can use the cheapest fare finder to find the lowest price ticket for the journey that you’re making. You can also use the ‘My Ticket’ service to understand the full details of your ticket and the times/routes that you can use your ticket for. You can also use National Rail to get information on special offers and discounts relating to a journey you regularly travel on.

National Rail Season Tickets

If you make the same train journey more than three times a week, you could save money by purchasing a season ticket. You can buy a season ticket for 7 days, a month or up to a year. Season tickets are used for short-medium length journeys – they are not usually available for longer journeys. A season ticket will offer you an unlimited journey between the two stations specified on the ticket. You can also combine a train and bus season ticket with a PlusBus ticket.

About National Rail

National Rail was first introduced in 1999 as a trading name for the Rail Delivery Group, which oversees Britain’s train operating companies. On the rail network, there are around 20 train companies which are privately owned and franchised by the Government. There are several networks which are not part of National Rail including the London Underground, Blackpool Tramway, Manchester Metrolink and the Sheffield Supertram. Eurostar and Heathrow Express services are also not part of National Rail.

At National Rail train stations, you can purchase single/return tickets for journeys, as well as season tickets. You can also get pocket timetables for journeys operating from the station in question.

For more information about National Rail services, call the National Rail helpline using the phone number on this page.