National Express

0844 375 3139

National Express Helpline

National Express is a British transport service specialising in bus, coach, and train journeys around the UK and parts of Europe.

More Helplines from National Express:

National Express Phone Number
Head Office Helpline for National Express  0844 375 3139
National Express Complaints  0844 375 3139
National Express Customer Service Contact Number  0844 375 3139

National Express Head Office Address

Department Address
Head Office Address for National Express National Express PLC
Mill Lane,
Digbeth
Birmingham
B5 6DD
The United Kingdom

Opening Hours for the National Express Helpline

Department Opening Hours
Customer Service Helpline 8:30am-11:30pm, 7 days a week

Does National Express offer assistance for disabled passengers?
Where can I travel with National Express?
How can I buy a Coach Card with National Express?
What time should I arrive to get my coach with National Express?
How can I find out if my coach or bus is cancelled due to bad weather?

Reasons to call the National Express Helpline:

    • If you would to reserve a seat for an upcoming journey with National Express
    • To inquire about disability aids and instruments on National Express coaches
    • If you wish to cancel a booking with the company
    • To make a complaint about a service you have received from either a member of staff or about a journey you have recently had
    • To find out more information on coach cards and how to buy one
    • If you would like to book an airport transfer with National Express
    • If you would like live information about a delayed coach, bus, or train, and you would like to know where it is.
    • To find out about hotel deals offered through National Express

Travel Deals with National Express

National Express offer a range of deals through their services. For example, you can grab a great deal on airport travel with the company on their website. Whether you’re looking for travel to Stansted, Manchester, Bristol or Cardiff.

If you would like more information on airport travel, private or public, ring the number above to speak to a member of the National Express team.

We advise arriving at your coach 10 minutes before your expected departure, this is to avoid delays and to allow the driver to load your baggage onto the vehicle.

Where you can travel with National Express

Travel with National Express begins at £5 per trip, and you can find a list of the current travel destinations with National Express on their website. To find a route or travel service through the company, simply type in your desired destination into the search bar on their website, from there you will see a range of prices for your desired destination.

If you would like a member of staff to help you find your ideal booking, ring the National Express Helpline above, and we will connect you through to a member of staff who can find the best deals for you.

Your Account with National Express

If you would like to view your booking with National Express online or would like to change it for any reason, you can do so by logging into your account or using your ticket information onational express contact numbern the National Express website. Simply type in your ticket number, which can be found in your confirmation email. Once you have done this, you can cancel, or rearrange, your booking  easily on the National Express website.

If you are having trouble finding your ticket number, you can speak to a member of staff on the National Express Helpline above.

FAQ’s

These are the most asked questions regarding National Express. If you have not found the answer to your question on this page, we suggest you phone a member of staff at the National Express Helpline on 0844 375 3139.

Does National Express offer assistance for disabled passengers?

If you need assistance on your journey, we suggest booking tickets over the phone on the helpline above. This way, you can find out if the bus, coach, or train you will be taking has any assistance for you. You can also request special assistance on this line.

Where can I travel with National Express?

You can travel to hundreds of places with National Express. Whether you want to visit a small town in the countryside, or you wish to visit a large city such as Newcastle or Glasgow, National Express offer a wide range of journeys all over the UK.

You can also travel to airports with National Express, simply search for the airport you wish to travel to on the National Express website, and a list of options will appear.

With National Express, you can also book travel to festivals, such as Download and Glastonbury.

How can I buy a Coach Card with National Express?

If you would like to receive discounts with National Express, they do offer a Coach Card. This allows you to save on your travel throughout the year. You can purchase a range of cards. Whether you are a pensioner, a young person, a student or a family, National Express has a card for you. For more information on this, ring the National Express Helpline above.

What time should I arrive to get my coach with National Express?

When arriving at your coach, please ensure you arrive 10 minutes before you’re due for departure. This allows for any traffic on the way, or if you have forgotten something and need to nip to the shop before you get on the coach.

How can I find out if my coach or bus is cancelled due to bad weather?

National Express aim to have every one of their services running, despite the weather. However, this does not mean that accidents don’t happen, or that the weather can’t disrupt travel. For information on your upcoming travel, take a look on the National Express website or Twitter, where they post regular updates on journeys.

About National Express

National Express is a British transport service specialising in bus, coach, and train journeys around the UK and parts of Europe.

Founded in 1972, the company curated many local bus companies – which is still true to this day. For years the company faced hardly any competition. However, when Megabus invented their lower £1 fares National Express found it hard to keep up. With the two companies battling it out for the top spot, both are dominant bus companies in England to this day.

Below is a recent video uploaded to the National Express Youtube channel. If you would like more videos like this, click through to be taken to the National Express YouTube Account. For more information on the National Express company, ring the Helpline above.