Mothercare

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0344 875 5222

Contact Mothercare, the global retailer of products for parents and young children, on this number for advice and assistance with Mothercare services.

About Mothercare

First opening in Surrey in 1961, Mothercare began as a British specialist retailer. Initially, Mothercare focused on selling just nursery furniture, pushchairs, and maternity clothes. Over the last 50 years Mothercare expanded globally, and now sells children’s clothing, toys, and baby equipment as well.

Since acquiring the Early Learning Centre toy store chain in 2007, Mothercare has incorporated Early Learning Centre concessions into around 100 of its stores. Today Mothercare operates 1300 stores throughout 50 countries, with franchises in Europe, Asia, the Middle East, and Latin America.

Mothercare Contact Numbers

For the many reasons you might need to contact Mothercare, you can find the phone number listed here.

Department
Opening Times
Customer Services
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Delivery
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Click & Collect
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Returns & Refunds
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Furniture
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Babybond
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
My Mothercare
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm
Payment Plans
(Mon – Fri) 8am – 8pm
(Sat) 9am – 6pm
(Sun) 9am – 5pm

Customer Services

Contact Mothercare customer services on this number, whether you want to place an order over the phone or make a complaint. The team can assist you in locating your nearest store or outlet and finding the opening hours and services available there, like free child car seat fitting or expectant parent events. As well, you can call to request a Mothercare catalogue or just ask for advice.

Delivery

Call this number to track your order if it has been dispatched and not arrived yet. Alternatively, you can call before you place an order to learn about the delivery options offered by Mothercare and the limitations. For example, some postcodes are excluded from Premium delivery, and orders containing pre-order items cannot be delivered the next day.

Click & Collect

Some products can be ordered online or by phone and collected the next working day from your local Mothercare store. To arrange a Click & Collect order, to find out if your order is still in-store waiting for you, or for more information on restrictions call the number. Find out what you’ll need to bring for collection or how somebody else can pick up your order on your behalf.

Returns & Refunds

In keeping with goodwill returns policy, Mothercare accepts returns within 30 days of purchase as long as the items are unused and in their original packaging. However, methods of returns can differ and some might incur a charge. For advice on UK, international, and outlet store returns, call the helpline. Or if you want to return a larger item, call this number to arrange a collection.

Furniture

When you order furniture from Mothercare online, there are specialized delivery options such as delivery to the room of your choice. Also available is a home assembly service for flatpack furniture, offered in partnership with Jade Logistics, which starts from £25. To find out about delivery prices and times for Mothercare furniture or how to book a Jade assembly, call their number.

Babybond

As the UK’s leading specialist in diagnostic ultrasound pregnancy scans, Babybond clinics can be found at 24 of Mothercare’s UK branches. Call the number to locate your nearest Mothercare Babybond clinic, to book an appointment, or make a query about services and prices. Choose from 14 diagnostic scans, including 4D scans with colour prints and 4D movie clips.

My Mothercare

Previously Baby & Me, the new loyalty rewards club is now named My Mothercare. Call the number to find out how to sign up and all the benefits you’ll gain access to. From 3 months free access to a GP and medical advice with Babylon, to discounts on maternity clothing and toys, plus a whopping £100 worth of vouchers, there’s definitely something on offer you won’t want to miss.

Payment Plans

Getting everything you need for the arrival of a new baby can be stressful and expensive. Which is why Mothercare offers payment plans via Close Brothers Retail Finance. To learn about the payment plans available and how to apply, call the number. There’s a lot you’ll need to know about, like applicant criteria, deposits, payment dates, and returns or cancellations – so be sure to call up first.

Other Ways to Contact Mothercare

Other than by phone, there are a few methods you can use to get in touch with Mothercare. Follow the brand on Facebook and Twitter for updates, or tweet directly to @Mothercarehelp for assistance from the customer services team during opening hours.

Last of all, if you don’t use social media you can stick to traditional paper and ink. Send your letters detailing your enquiries and complaints to either the Mothercare customer services department or direct to the head office, using the specified addresses provided for you below.

Department
Address
Mothercare Customer Services
Customer Care
Mothercare
Cherry Tree Road
Watford
Hertfordshire
WD24 6SH
Mothercare Head Office
Mothercare / ELC
Cherry Tree Road
Watford
Herts
WD24 6SH