monarch helpline number

0843 557 3835

Monarch is a London-based budget or low-cost airline, based in London Luton airport, in England. An airline with a considerable reach and a large number of customers, it counts many stunning Mediterranean locations among its destinations and carries millions of customers per year, from the UK and elsewhere across the world.

Why would I need to call the Monarch Helpline?

Monarch Airlines is a British airline, based out of London Luton Airport and launches millions of flights every year – so with millions of flights and hundreds of millions of customers, the reasons for a customer to call the Monarch helpline can seem infinite.

Any customer wanting to get in touch with Monarch can do so on the Monarch Helpline Number, 0843 557 3835. This number will connect the caller directly to the Monarch head office customer service department, which is staffed with experienced customer service agents able to answer any question you may have or resolve any existing problems you’re experiencing.

The Monarch helpline is manned from Monday to Friday, from 9am in the morning to 5.30pm in the evening. Sadly, outside of the busiest times of year, the Monarch helpline number is closed on the weekends, and you will need to employ alternative methods to reach the customer service departments if your query cannot wait – like an online contact form or email.

Your reasons for calling the Monarch helpline number may include, but will not be limited to:

  • You would like to get more information on connecting flights, or make a booking
  • You need to report an issue you discovered with a Monarch service
  • You would like to cancel your booking
  • You would like to upgrade your booking
  • You would like to register an official complaint about a Monarch flight or service
  • You need to report your luggage as “lost”
  • You would like to ask about Monarch sales


Who owns Monarch Airlines?
How safe is Monarch Airlines?
What’s Monarch Airlines’ baggage policy?
Changing your ticket

Other Monarch Phone Numbers

Department Contact Number
Customer Services 0843 557 3835
Head Office 0843 557 3835
Missing orders 0843 557 3835

Monarch Head Office Address

Department Address
Head Office Prospect House
Prospect Way
London Luton Airport

Monarch Helpline Opening Hours

Days Opening Hours
Monday- Friday 9am-5.30pm
Saturday Closed
Sunday Closed

Monarch Bookings

monarch-helplineMaking a booking with Monarch Airlines is easy in the digital age! Monarch flights can be booked easily with a visit to their official website (this isn’t it) and selecting the airport you want to fly from, the airport you want to arrive at, and the date(s) of the flight(s). Once that’s done, it’s a simple matter of paying, checking in and printing your boarding passes!

If you have any trouble with this booking system, or you’d rather place your purchase of your tickets over the phone, you can call the Monarch helpline on 0843 557 3835, which is manned from Monday to Friday, from 9am in the morning to 5.30pm in the evening.

Monarch Hand Luggage

Monarch makes every effort to keep hand luggage allowances in their aircraft to a maximum, but must unfortunately impose some restrictions due to their commitment to passenger comfort, safety and the actual requirements place don the planes themselves by the laws of physics.

The restrictions put in place by Monarch are as follows:

One small piece of hand baggage not exceeding 56 x 40 x 25cm and with a weight less than 10kg, plus one small shopping bag.


Two small pieces of hand luggage which, WHEN ADDED TOGETHER, are not larger than the requirements stated above.

Subject FAQs Expanded

Who owns Monarch Airlines?

Monarch Airlines is the property of their holding company, Monarch Holdings, which is itself split into a dual-ownership scheme. 90% of Monarch Holdings is the property of Greybull Capital, and the 10% left over is a pension fund reserved for the pensions of those working for Monarch Airlines and Monarch Holidays, which is managed by the same holding company.

How safe is Monarch Airlines?

Monarch is a successful, international airliner in the modern day, and could not have become one if it wasn’t safe. The requirements for engineering quality and safety management are extremely high for airlines, as the penalty for failure is so high, and the standards are enforced by Government agencies and the needs of the free market – no-one would fly in an unsafe airline and it would go out of business, so its own survival depends on its safety. Therefore, it is as safe as every airline – very safe.

Statistically, flying is the safest way to travel.

What’s Monarch Airlines’ baggage policy?

The Monarch requirements on hand baggage are as lenient as they can be while keeping the flights efficient and getting the customers where they need to be as quickly and comfortably as possible.

The customer experience is paramount, but their safety, comfort and the needs of the aeroplane are also important, and so restrictions on handluggage must be levied. Of these limits, the customer can choose between two approaches:

One small piece of hand baggage not exceeding 56 x 40 x 25cm and with a weight less than 10kg, plus one small shopping bag.


Two small pieces of hand luggage which, WHEN ADDED TOGETHER, are not larger than the requirements stated above.

Changing your ticket

If you made your flight booking directly through Monarch, for example using their official website (this isn’t it) then you can alter several facets of the booking without hassle before the flight. Monarch flights are marked with a ZB flight code, and so can be distinguished, and if you have booked one of these, changing the flight details can be easily achieved by logging in to your Monarch account with your flight details and the email address used to place the original booking.

Unfortunately, the price of the convenience in changing flight information is a small fee, and the customer agrees to cover any increase in fare, measured by what the price currently is vs the new flight price. Switching to a cheaper flight will not result in any increase in fare being charged, but you will not be refunded the difference, and will still need to cover the cost of the nominal transfer fee.

About Monarch

Monarch was founded in 1967 as a project of the Mantegazza Family, wealthy Swiss entrepreneurs who already operated the successful “Cosmo Tours”.

Upon its founding, Monarch had only two aircraft, and was not a public airline, but rather a chartered service operating as a private hire company. Acting proactively, Monarch laid the groundwork for future expansions ahead of time, and as they expanded their fleets, the infrastructure already existed to support them and allow rapid growth into new areas and new sectors.

Below is a recent video published by Monarch which goes through the company’s success and attributes it to one thing – their excellent staff.