Metro Bank

0844 453 0265

Metro Bank Helpline
Metro Bank Helpline

Metro Bank is the newest bank in the UK. If you have a question about a Metro Bank product or service, call the Metro Bank helpline on 0844 453 0265 for assistance.

Why would I need to contact the Metro Bank helpline?

  • To find your nearest Metro Bank branch.
  • To find out more about a current account or savings account.
  • For information about borrowing from Metro Bank including credit cards, loans and mortgages.
  • To find out your local branch’s opening hours.
  • For assistance with a safe deposit box.
  • To ask about business or private banking.
  • To make a complaint about a Metro Bank product, service, employee or branch.

Other Phone Numbers for Metro Bank

Department Contact Number
Customer Services 0844 453 0265
Head Office 0844 453 0265
Fraud Helpline 0844 453 0265

Metro Bank Helpline Opening Times

Days Opening Hours
Monday- Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Metro Bank Head Office Location

Department Location
Headquarters Metro Bank, One Southampton Row, London, WC1B 5HA

Metro Bank

Metro Bank is the newest bank in the UK and it is aiming to change the way that banks operate. Every branch keeps late opening hours and many other benefits. If you need assistance with a Metro Bank service, call the Metro Bank helpline.

Current Account

Metro Bank has a straightforward current account with no frills. There’s no monthly fee for your account and you can get started straight away when you go into your local branch as they will be able to print your card there and then. If you’re travelling abroad, you won’t pay any fees for withdrawing cash or using your card in Europe. It takes just seven days to switch your account to a Metro Bank account. To open a Metro Bank account, you just need to be over the age of 18 and a UK resident.

If you don’t need a current account or you are under the age of 18, you can sign up for a cash account. There are no standing orders or direct debits so you just use your card to withdraw cash and buy online. You also won’t be able to use your card outside of the UK and you won’t be able to become overdrawn.

Savings Account

There are several different savings account options available from Metro Bank. If you want to be able to access your savings easily, an instant access account is ideal for you. You could also open an instant access tax-free ISA to take advantage of the tax-free savings allowance given to you by the Government. If you’re saving towards a goal, a fixed rate ISA for a period of 1, 2, 3 or 5 years will be suitable for you. You could also open a Young Savers Account to help save towards your child’s future.

Safe deposit box

You can rent a safe deposit box from Metro Bank and thanks to their extended opening hours, you will be able to access it every day of the week. You can use the boxes to store jewellery, documents or antiques and prices vary depending on the size of the box that you want. If you just need the box for a couple of months, Metro Bank won’t charge you any extra. Just make sure that your local store has a safe deposit box by calling the helpline.

Metro Bank Online Banking

Secure online banking is available from Metro Bank for 24 hours a day, seven days a week. You’ll be able to see your balance and check recent transactions, move money between your accounts, open a new account and view paperless statements. In order to register for online banking, you will need to know your 12 digit customer number, the magic word you used when you opened your account and your phone number.

Metro Bank App

The Metro Bank app helps you manage your bank account on the go. Like online banking, you will be able to see your balance and recent transactions and make payments. You’ll also be able to cancel your cards using the app, so don’t panic if you’re out and you lose your card. The app is available from both the Google Play store and the Apple App store.

Metro Bank Mortgages

Metro Bank has mortgages for everyone, whether you’re a first-time buyer, or you’re looking to move home, or even if you wish to buy a house to rent out. All the applications that Metro Bank receives are assessed on an individual basis and existing customers will always receive the best deals.

Metro Bank Business Account

Metro Bank Branches
Metro Bank Branches

There are several different types of business bank accounts available from Metro Bank. The first is the Business Bank Account, which has been designed for businesses who have a turnover of less than £2 million. If you have a turnover of over £2 million, you will need to opt for the commercial current account. If you’re a society, charity or club, the community current account can help you manage your financial affairs. Lastly, if you regularly operate in foreign currency, the foreign currency account lets you make and receive international transfers.

Metro Bank Branches

Metro Bank is constantly expanding, with the latest store opening in Chelmsford, Essex in November 2016. The stores are mostly located in the South of England with branches in Aylesbury, Basildon, Cambridge, Croydon, Ealing, Fulham Broadway, Harrow, King’s Road, Milton Keynes, Romford, Slough and St. Albans.

Metro Bank Jobs

Whether you’re looking to start your financial career at Metro Bank or you just want to join a fast-growing company, there could be a role at Metro Bank for you.  You can work part time, full time or even flexibly. For more about working at Metro Bank or for the latest vacancies, visit the website here.

About Metro Bank

Metro Bank was founded in 2010 as the first new high-street bank in over 150 years. The first branch opened in July of that year and the aim of the bank was to open around 250 branches in Greater London within 10 years.

The 40th branch of the bank opened in December 2015 in Maidstone, Kent. In 2015, the bank had a yearly revenue of £120 million.

For more about Metro Bank products and services, call the Metro Bank helpline using the number on this page.