0844 826 8020

McDonalds Helpline
McDonalds Helpline

McDonald’s is a fast-food chain of restaurants. If you have a query about a McDonald’s restaurant or meal, call the McDonalds helpline on 0844 826 8020.

Other Contact Numbers For McDonald’s

Department Contact Number
Customer Services 0844 826 8020
Head Office 0844 826 1935
Franchise Management 0844 826 8020

McDonald’s Head Office Address

Department Address
UK Head Office UK McDonald’s Restaurants Ltd 11-59 High Road East Finchley London N2 8AW

McDonald’s Helpline Opening Times

Days Opening Hours
Monday- Friday 8am-7pm
Saturday 10am-4pm
Sunday Closed

Why would I need to contact the McDonald’s helpline?

  • To find your local McDonald’s restaurant or information such as the opening times.
  • For information about the McDonald’s menu, such as nutritional and dietary guidance.
  • For help with planning a children’s party at McDonald’s.
  • To make a complaint about McDonald’s food or a McDonald’s restaurant/employee.

McDonald’s Breakfast

McDonald’s breakfast menu is served until 10.30am every morning. On the breakfast menu, you’ll find wraps, McMuffins, bagels, hash browns, rolls, muffins and hot drinks. Here is a breakdown of the full breakfast menu available in the UK:

  • Bacon & egg snack wrap with tomato ketchup
  • Sausage & egg snack wrap with tomato ketchup
  • Egg & cheese snack wrap with tomato ketchup
  • Breakfast wrap
  • Egg & cheese McMuffin
  • Sausage & egg McMuffin
  • Double sausage & egg McMuffin
  • Bacon & egg McMuffin
  • Double bacon & egg McMuffin
  • Bacon roll
  • Sausage, egg & cheese bagel
  • Bacon, egg & cheese bagel
  • Pancakes with sausage and syrup
  • Pancakes with syrup
  • Hash brown
  • Oatso Simple porridge/porridge with apple and cherry
  • Toasted bagel
  • Blueberry/chocolate muffin
  • Chocolatey donut
  • Sugar donut
  • Triple chocolate cookie
  • Pineapple stick
  • Tropicana orange juice
  • Hot drinks i.e. Espresso, Latte, black coffee, cappuccino, tea, hot chocolate.

McDonald’s Menu

McDonald’s is famous mostly for its burgers, but it does have a diverse food menu. Here are some of the menu items that you can purchase from your local McDonald’s restaurant.


McDonalds Reading
McDonalds Reading

Whether you prefer beef, chicken, fish or a vegetarian option, there are plenty of McDonald’s burgers to choose from. The most well-known are the Big Mac beefburger. If you prefer beef, you could also have a quarter pounder, cheeseburger, double cheeseburger or hamburger. If you prefer chicken, you could have the Chicken Legend with cool mayo, spicy mayo or BBQ sauce. You could also have the McChicken sandwich, Mayo Chicken or the BBQ Chicken BLC. If fish is your burger preference, you can have the Fillet-o-Fish burger. If you want a vegetarian option, there is the Vegetable Deluxe or the Spicy Vegetable Deluxe. McDonald’s also has a seasonal burger menu. For instance, the 2016 festive burger menu includes the Festive Cheese Feast and the Spicy Chicken Winter Melt.


McDonald’s has a diverse range of chicken wraps which are ideal for lunchtime. The flavours include garlic mayo, chicken and bacon, sweet chilli chicken and peri chicken. There is a wrap of the day every day, where a certain flavour wrap will cost £1.99.


McDonald’s has a choice of salads. You can choose from the grilled chicken and bacon salad, grilled chicken salad, crispy chicken and bacon, crispy chicken and the shaker side salad. There is also the option of carrot sticks or a pineapple stick as a side.

Sides and other options

The most well-known McDonald’s side dish is the fries. You can also get cheese melt dippers and a hash brown at breakfast time. If you don’t feel like a burger or a wrap, you could order chicken McNuggets, fish fingers or chicken select pieces.

Happy Meal

Happy Meals are designed for children. In a fun colourful box, they can choose a main, side dish and a drink and they will get a free toy. For the main, children can choose a cheeseburger, hamburger, chicken nuggets, fish fingers or a crispy chicken wrap. For the side dish, they can opt for fries or carrot sticks. For their drink, they can have milk, water or fruit juice, or a small soft drink.


If you feel like a sweet treat, McDonald’s has a varied dessert menu. You can choose from McFlurry ice cream, ice cream flakes, sundaes, muffins, doughnuts, cookies or an apple pie.

McDonald’s Monopoly

McDonald’s Monopoly occurs once a year and allows you to collect prizes when you eat at McDonald’s. There are two types of prizes: instant win and collect to win. The instant win means that you peel a sticker and you are given a prize which you can claim instantly, such as a free fries or a free apple pie. Collect to win means that you must collect property sets to win larger prizes such as cars, day trips or cash prizes. You can download a game board from the McDonald’s website to keep your stickers safe.

McDonald’s Drive Thru

McDonald’s Drive Thru is available at some restaurants. It allows you to drive your car to a window, order food and collect at the next window without exiting your car. Occasionally, for a large/complicated order, you will be asked to park up and a member of staff will bring the order to your car.

McDonald’s Jobs

If you are interested in a career at McDonald’s, you can apply through the McDonald’s website. Working in a McDonald’s restaurants means that you will be able to access flexible working hours, training and many other rewards and benefits. If you’re young, you could work at McDonald’s as an apprentice and gain a qualification, or there is a Work Inspiration scheme for children aged 14-16 to help them learn about the world of work. At McDonald’s, you start as a crew member. From there, you can become a crew trainer before working your way up to managerial roles. Alternatively, you could start your McDonald’s career as a trainee manager.

McDonald’s Complaints

If you need to make a complaint about a McDonald’s meal or restaurant experience, you can do so by calling the McDonald’s Helpline on this page. Alternatively, you can make your complaint via social media or by filling in the online contact form.

About McDonald’s

McDonald’s was founded by two brothers in California in 1940. They introduced a speedy service system in 1948 and the first McDonald’s restaurant with the iconic golden arches opened in 1993.

In 2016, McDonald’s is one of the largest restaurant chains in the world. It serves 68 million customers each day in over 115 countries around the world. Some restaurants are owned by franchisees/affiliates and some are owned by the company itself.

For more information about McDonald’s food or restaurants, call the McDonald’s helpline using the phone number on this page.