Marks and Spencer

0844 826 8015

Contact Marks and Spencer customer services on 0844 826 8015 with any queries and complaints, or for assistance with in-store shopping or online orders.

About Marks and Spencer

In 1884, Polish refugee Michael Marks opened a Penny Bazaar at Kirkgate Market in Leeds. Later, in 1894, Marks invited cashier Tom Spencer to be his business partner in opening a permanent stall. Since this humble beginning, Marks and Spencer spread across the UK and eventually the world. Today, Marks and Spencer operate 979 UK stores as well as 454 international stores.

Historically, Marks and Spencer is a quality retailer of luxury food and clothing. Since 2004 their TV advertisements featuring slow-motion close-ups of food with a sultry voiceover have become iconic for the tagline “this is not just food, this is M&S food.” As well as regular stores and food halls, Marks and Spencer have several outlet stores, home furniture stores, and Simply Food stores.

Marks and Spencer Contact Numbers

Below you can find the phone number you need to contact Marks and Spencer displayed in this table.

Phone Number
Opening Times
Customer Services
0844 826 8015
(Mon – Fri) 8am – 11pm
(Sat) 8am – 11pm
(Sun) 8am – 11pm
Delivery & Collection
0843 557 4377
(Mon – Fri) 8am – 11pm
(Sat) 8am – 11pm
(Sun) 8am – 11pm
Returns & Refunds
0843 557 4378
(Mon – Fri) 8am – 11pm
(Sat) 8am – 11pm
(Sun) 8am – 11pm
Sparks Card
0843 816 6796
(Mon – Fri) 8am – 8pm
(Sat) 8am – 8pm
(Sun) 8am – 8pm
0843 816 6797
(Mon – Fri) 8.00am – 8.00pm
(Sat) 8:00am – 5:30pm
(Sun) 9:00am – 5:00pm
Food To Order
0843 816 6798
(Mon – Fri) 8am – 7pm
(Sat) 8am – 7pm
(Sun) 8am – 7pm

Customer Services – 0844 826 8015

Rather than struggling to find the answers you need, just give the customer services team a call on 0844 826 8015 for anything from placing orders to checking stock to amending your personal account details. They can provide further information such as where your nearest Marks and Spencer store is and its facilities, or transfer you to the relevant department including M&S Bank and M&S Energy.

Delivery & Collection – 0843 557 4377

If you have placed an order to be collected in store or delivered to a chosen address, call 0843 557 4377 for updated information on your order status. As long as you call within 15 minutes of placing the order, you can make amendments to your delivery options. While there are several types of UK and international delivery, some items are only available within the UK and some can only be collected from stores.

Returns & Refunds – 0843 557 4378

While Marks and Spencer’s goodwill policy allows you to return unused items within 35 days, there is a separate policy for sale items. Call 0843 557 4378 to find out your options for returns, including via stores, post, Doddle and CollectPlus. If you have lost your invoice for an online order, no longer have the gift card you paid with, or have not been refunded within 14 days, then you should also call this number.

Sparks Card – 0843 816 6796

With the loyalty programme Sparks, collecting points unlocks special offers and event invitations for customers. To join Marks & Spencer’s unique members-only club, or to ask any questions relating to the points scheme, call 0843 208 5636. You can check your Sparks balance, get updates on your available offers and select offers to be activated for you, and report any issues with your Sparks card or points.

Furniture – 0843 816 6797

Marks and Spencer sells a range of quality furniture for bedrooms, bathrooms, kitchens, living rooms, dining rooms and offices. Call 0843 208 5637 and select option 1 to make an enquiry or an order. Choose option 2 to book or amend your furniture delivery slot. Or select option 3 to speak to the Furniture team about any issues with an item that has already been delivered to you.

Food To Order – 0843 816 6798

Whether it’s a light lunch, a dinner party, or a birthday cake, Marks and Spencer can cater for it with their Food To Order service. Get in touch on 0843 208 5641 for advice and information on the selection and serving sizes. Call to place an order or to amend an existing order, including collection time and location. Make sure to check the deadline for your Christmas or New Year’s party orders.

Other Ways to Contact Marks and Spencer

Another way to contact Marks and Spencer is via Facebook or Twitter if you have an account. Since you might not have social media, you can fill out an online form with feedback about store service.

Lastly, you might prefer to write a letter about your issues then send it in the mail. Here are the addresses of several Marks and Spencer departments, so you can post your letter to the most relevant address:

Marks & Spencer Customer Services
Marks & Spencer Plc
PO Box 3001
S97 3GN
Marks & Spencer Retail Customer Services
Retail Customer Services
Marks & Spencer PLC
Chester Business Park
Wrexham Road
Marks & Spencer Head Office
Marks and Spencer Group Plc
Waterside House
35 North Wharf Road
W2 1NW