Lush

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0120 266 8545

Contact Lush on this number for more information about Lush products and policies, to make a query or complaint, or to place a telephone order for Lush cosmetics.

About Lush

Lush started out as Constantine & Weir, a beauty therapy product company named after its creators Mark Constantine and Liz Weir. After their selling their products and formulas to The Body Shop, they were legally unable to open a retail shop for another five years. As their next venture, their mail-order company  Cosmetics-To-Go eventually went into administration and was also sold off.

Founded in 1995 and named by a customer’s suggestion, Lush became a successful retailer of hand-made natural cosmetics. Widely known for being 100% vegetarian and animal cruelty-free, some of the products offered by Lush include soaps, shampoos, gels, scrubs, masks, creams and lotions. They often contain fruits and vegetables, with paraben used as a preservative. Lush’s most popular products are probably their colourful fizzing bath bombs.

As of 2015, Lush operated 105 stores across the UK and 900+ stores throughout 49 countries worldwide. This includes 250 stores in the US. In order to encourage environmental awareness, Lush gives a free Fresh Face Mask to any customer who returns five of their recyclable black container pots once they are empty.

Lush Contact Numbers

There are many reasons you might need to contact Lush, so here is a list of numbers to call to get in touch.

Department
Opening Times
Customer Services
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Delivery
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Returns & Refunds
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Phone Orders
(Mon – Fri) 8am – 9pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Gift Cards
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Lush Parties
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Bulk Buying
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Lush Charity
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Careers
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm
Press Office
(Mon – Fri) 8am – 8pm
(Sat) 9am – 5pm
(Sun) 10am – 4pm

Customer Services

Firstly, when you have an issue or a question regarding Lush, you should call the customer services team on this number. Provide your feedback, request further information about any Lush-related topic, or locate your nearest Lush store. In addition, you can call this number for advice, to book a consultation at a Lush store, or even to ask about the upcoming Lush subscription service.

Delivery

When you order online from Lush, each product is picked and then packed by hand, which means that delivery estimates can vary depending on how busy the time of year is. Call this number if you are experiencing an issue regarding delivery of your Lush products. Alternatively, call to ask about available options for UK and international deliveries, including prices.

Returns & Refunds

From the day that you receive your Lush products, you have 14 days to return them in order to get a refund, or 21 days if there is a fault with the product. As most Lush products are cosmetics, used and unsealed items may not be accepted as returns. Call the number to learn how to return your item, if your item can be returned in-store, or to follow up on a refund you are owed.

Phone Orders

Maybe you’re not able to make it to your nearest Lush store, or you just find speaking on the phone more convenient. If you’ve done your browsing beforehand and know what you want to buy, call the number to place your Lush order over the phone. Additionally, you can place the order online using the website and just choose to “pay by phone” when you get to the checkout.

Gift Cards

Like many retailers, Lush offers gift cards that can be bought and used instore and online. Unfortunately, to pay for an online order with a gift card you’ll have to select “pay by phone” at the checkout stage and contact Lush to process the payment. Otherwise, you can call the number to find out how to top up a gift card, how to check your balance, or even how to return a used card to Lush to be recycled!

Lush Parties

While a Lush store is a party for the senses, it can also be the location for your actual party. Call the number to book a Lush Party at your local store, or to find out more about the three different Party Packages on offer and the relevant pricing. Lush’s expert party hosts will help you to tailor your chosen package so you can have the perfect party!

Bulk Buying

Lush’s policy of no bulk buying exists to prevent resale by third parties, because Lush can no longer control whether it is tested on animals or not. Also, as many of Lush’s products are made of fresh ingredients, they have a short shelf life. Of course, Lush understands bulk buying for one-off events like birthday, wedding, or corporate parties. Call the number to arrange a special order with Lush.

Lush Charity

In 2007, Lush created the Charity Pot body cream to raise money for grassroots organizations. 100% of the Charity Pot’s retail price is used to fund global work on animal safety, human rights, and environmental issues. If you are part of (or just know of) a small charity with ethical values that could make the most of a financial grant from Lush, call their number to find out how to apply.

Careers

From retail to production to digital, from sales to engineering to marketing, there are plenty of part-time and full-time careers available with Lush across the world. Call the number to inquire about any local job opportunities, or just register your interest in a career with Lush so that they can contact you as soon as something suitable for you comes up.

Press Office

Due to their constant campaigning in support of animal and human rights, Lush are often making headlines. In line with their ethical values, Lush offers full transparency about everything from what goes into its products and who makes them, to how much tax they pay every year. Contact the helpline to reach Lush’s Press Office with any press-related enquiries.

Other Ways to Contact Lush

If you can’t get in touch by phone, then send a quick message using social media. The Lush customer services team is available on Facebook and Twitter, or you can e-mail them at wecare@lush.co.uk.

Finally, you can simply write a good old-fashioned letter and send it in the post. Either mail your letter to Lush’s customer services or the Lush Head Office at the addresses shown below.

Department
Address
Lush Customer Services
Lush Customer Care
Poole Quay
Unit 22-23 Dolphin Quays
Poole
Dorset
BH15 1HU
Lush Head Office
Lush Cosmetics Ltd
29 High Street
Poole
Dorset
BH15 1AB