KCOM

0844 257 4592

Contact KCOM on 0844 257 4592 to reach the customer services team for the UK communications and IT service provider. KCOM was previously KC and Kingston Communications, after its founding location in Kingston-upon-Hull in Yorkshire. Hull is one of the only places in the UK which BT does not serve. KCOM provides the telecoms services for the majority of the area. It has often been at the front of developments in relevant technology. KCOM customers receive some of the fastest internet download speeds in the UK.

KCOM Contact Numbers

Department
Contact Number
Opening Times
KCOM Customer Services
0844 257 4592
(Mon – Fri) 8am – 8pm
(Sat) 8am – 5pm
(Sun) 10am – 4pm
KCOM Broadband
0844 257 4593
(Mon – Fri) 8am – 8pm
(Sat) 8am – 5pm
(Sun) 10am – 4pm
KCOM Home Phone
0844 257 4594
(Mon – Fri) 8am – 8pm
(Sat) 8am – 5pm
(Sun) 10am – 4pm
KCOM Mobile
0844 257 4595
(Mon – Fri) 8am – 8pm
(Sat) 8am – 5pm
(Sun) 10am – 4pm
KCOM Add-Ons
0844 257 4596
(Mon – Fri) 8am – 8pm
(Sat) 8am – 5pm
(Sun) 10am – 4pm
KCOM Complaints
0844 257 4597
(Mon – Fri) 8am – 8pm
(Sat) 8am – 5pm
(Sun) 10am – 4pm

KCOM Customer Services

Contact KCOM customer support on 0844 257 4592 if you have a contract with them. Or simply call them with an enquiry if they are not your service provider yet. Call to check the service status of their networks whenever you think there may be a problem in your area. Call for straightforward technical support with parental controls or using Wifi hotspots around the city of Hull. You can call regarding community news and events. Call KCOM as a domestic or business customer if you need help to access your KCOM account.

KCOM Broadband

The internet service with KCOM is super fast with Lightstream fibre broadband. It includes a free router and free city-wide Wifi at hotspots throughout Hull as well. Call 0844 257 4593 if you are a customer but you don’t have Lightstream yet. You can enquire about connecting to the service. Or get help with the Wifi or your home broadband connectivity or speed. KCOM offers three speeds of broadband packages, which have 12-month contracts and include line rental. Call this number if there is a problem with your package.

KCOM Home Phone

Some people just want a home phone plan separate from broadband, and KCOM obliges with their Just Phone packages. Features include landline voicemail, caller display, rejecting withheld numbers, and removing your number from the directory. Call 0844 257 4594 to discuss your plan or switching plans. The cheapest monthly line rental is for local calls only, while the most expensive is all-inclusive. Contact KCOM if you are on certain benefits and want to apply for the Social Access Package or the Budget Scheme.

KCOM Mobile

In partnership with O2, KCOM provides pay-monthly SIM contracts. All of their contracts are 12 months and offer various amounts of storage. They all come with unlimited texts and minutes, apart from the two cheapest plans, which have maximum limits for minutes. Call 0844 257 4595 if you have a problem with your pay-monthly SIM plan or the service itself. You will need to call to activate the SIM. Call if you do not receive your new SIM within four days. Or call if you want to cancel or switch your KCOM mobile contract.

KCOM Add-Ons

There are several Add-On products available to go with KCOM services. You can call them on 0844 257 4596 to discuss or get help with any of them. For example, you might be interested in TP-Link smart home devices, or a discounted Samsung Galaxy tablet. Or you may want to prevent nuisance calls with KCOM’s TrueCall Call Blocker add-on. If you anticipate problems with your products or services, you can purchase a KCOM Care Plan for phone or phone and broadband. Or book set-ups or repairs with MyTech.

KCOM Complaints

KCOM complies with the communications authority Ofcom on regulations for their codes of practice. If you are not happy with KCOM services, then call 0844 257 4597 to complain. They should explain their errors and apologize, before taking the necessary steps to fix the problem. In some circumstances, they might provide compensation to customers. If they can’t resolve your complaint during the call, KCOM should let you know how long it will take. Call back to check on the progress or escalate the complaint.